Chinmay Trivedi

• Responsible for handling 500 million INR worth of business annually, with 15,000 order lines per year, and 1,000+ SKUs.
• Managing large OEM customer accounts, and ensuring accurate order processing and follow-ups until delivery.
• Built sales and inventory forecasts and schedules to achieve desired sales targets, and supported sales team members to drive growth and development goals.
• Coordination with overseas suppliers and planners regarding delivery dates, product availability.
• Responding quickly to customer inquiries about product availability, or backorders.
• Resolving customer complaints using effective problem-solving techniques.
• Collaborating with cross-functional teams, like the logistics and warehousing team, to improve service delivery performance.
• Responded quickly to customer inquiries about product availability, backorders, and future deliveries.
• Resolving escalated customer complaints in a timely manner, and managing customer conflicts and challenging situations by accessing internal knowledge bases to develop strategic solutions.
• Monitoring customer accounts to track outstanding issues and collect overdue payments.
• Collaborating with other departments to ensure supply chain operations are running smoothly.
• Coordinating logistics for inventory movement between locations.
• Analyzing inventory trends to forecast future needs, and prevent overstock.

Job responsibilities as a Material Planner for factories and warehouses.

• Work fluidly in a highly cross-functional team environment involving manufacturing, product development, supply chain, and logistics teams.
• Performing work to achieve corporate supply chain performance targets, focused on inventory reduction, increased inventory turns, and improved order-to-delivery results.
• Creation of accurate SKU forecasts manages parameters to execute replenishment strategies and improve service and inventory performance at the plant and branches.
• Work with the sales team to get accurate monthly forecasts to drive inventory management strategies, achieve lead time reductions, and maintain optimal stock levels.
• Lead, manage, and monitor inventory levels of procurement and receipt of materials.
• Monitor actual performance and track key measures related to customer on-time schedule completion. Initiate corrective action as required to assure continuous improvement.
• Improve and optimize the lead time between our suppliers and our warehouses.
• Provide short- and long-range material projections to vendors.
• Create, release, monitor, and maintain purchase requisitions.
• Monitor shipments, and communicate with the team on daily priorities. Resolve purchase order, production, and shipment discrepancies as required.
• Coordinate logistics routes with customers' logistics providers to assure an uninterrupted, timely flow of finished goods to customer assembly facilities, and negotiate responsibility for premium transportation with customers or their representatives to minimize financial risk.
• Work continuously to improve systems that meet customer and business needs.
• Interact with three partner logistics, transportation companies, and customs brokers.

Job Responsibilities as a Sales Administrator.

• Responding to and acknowledging the incoming purchase orders, inquiries, and leads through email and phone. Prompt processing of orders in the system and sending the order confirmation to the customer within timelines through system tools. Coordinate with the production, design, and product management teams.
• Ensuring material readiness as per the customer's requested date.
• Coordinating with the dispatch team and the customer for clearance, and following up with logistics providers until the delivery of shipments.
• Handling customer complaints and grievances, and acting as a coordinator between all respective stakeholders for the timely and effective resolution of customer complaints.
• Follow up with the customer for pending payments and receivables within agreed terms.
• Support the sales team by pushing pending orders.
• Coordinate with the accounts team for customer account reconciliation and updates.
• Ensuring adherence to laws, regulations, and company policies.
• Coordinate with the overseas sales team with respect to product changes, updates, and new product development.

• Managed purchase order processing from receipt to closure, ensuring timely execution.
• Filed correspondence accurately in both digital and physical formats.
• Maintained entries in Management Information System (MIS) for tracking purposes.
• Followed up with customers for compliance, clearance, and expedited order fulfillment.
• Coordinated with field engineers, purchasing, testing, and dispatch teams for seamless order execution.
• Achieved monthly billing and recovery targets for designated region.
• Prepared error-free customer correspondence including invoices, delivery challans, and warranty certificates.
• Submitted required documentation to customers promptly to facilitate smooth transactions.

• Procured ad hoc rates for air, ocean, and express solutions to meet requirements.
• Managed rate validity to ensure compliance with agreements.
• Maintained global transportation rates with suppliers to optimize costs.
• Coordinated logistics with internal business partners and service providers for seamless operations.
• Identified and implemented operational efficiencies to enhance procurement processes.
• Prepared customized reports to analyze processes and recommend improvements.
• Oversaw analysis and decision-support systems for transportation management.
• Ensured achievement of service levels for global site activities.

Job Responsibilities as Executive, Inventory Management.

• Stock planning for six after-market distribution centers spread across India.
• Stock planning for major OEM customers.
• Ensuring 100% availability for all OEMs.
• Maintaining an excellent stock profile at all DCs and classifying inventory according to sales.
• Stock optimization at all DCs, and obsolete reduction.
• Coordinating with sales on orders to get an accurate forecast for keeping accurate stocks.
• Coordinating with the factory supply chain and addressing availability issues.

Job Responsibilities as a Logistics Assistant.

• Providing transport support to all internal suppliers.
• Coordinating with all logistics partners across Pan India.
• Evaluating the performance of all suppliers, and reporting to top management.
• Ensuring the least failure of the account of transportation.
• Analysis of current market trends, operational behaviors, and deriving the best possible logistical solutions.
• Tracking and tracing of critical shipments, and ensuring on-time delivery.
• Maintaining 100% delivery for key customers.

• Facilitated excise clearance for imported and domestic materials.
• Maintained both soft and hard copy registers for accurate record-keeping.
• Calculated duty exemptions for Export Oriented Units (EOU).
• Streamlined documentation processes for clearances.
• Coordinated daily with production planning to ensure material availability.
• Ensured seamless flow of materials from warehouse to shop floor, addressing discrepancies promptly.
• Conducted quarterly inventory audits to maintain stock integrity.