Software Developer - Consultant Capgemini Technology Services India Limited
02.2019 - Current
Customer Relationship Management
Salesforce - Service Cloud
Custom settings, Custom metadata types, Object setup, Static resources, Assignment rules, Sharing rules, Approval process, Platform Shield Encryption, Email to case.
Apex Classes, Apex Triggers, Visualforce pages, Aura components, Lightning Web Components.
Live Chat setup, Embedded Service deployment setup, Messaging setup.
Flows - Apex action, Omni channel routing.
Einstein bots(chat and messaging implementation including flow and apex actions), Einstein Intents, Einstein Article Recommendations, Einstein Search.
Improved software efficiency by troubleshooting and resolving coding issues.
Saved time and resources by identifying and fixing bugs before product deployment.
Contributed to positive team environment through effective communication, problem-solving, and collaboration skills.
Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
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