Chinmaya Mohapatra
Software Developer
Bhubaneswar
Summary
With over 6 years of experience in Salesforce and expertise in various aspects of the platform to effectively address challenges and deliver optimal solutions. Hardworking and passionate job seeker eager to help team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Software Developer - Consultant
Capgemini Technology Services India Limited
02.2019 - Current
- Customer Relationship Management
- Salesforce - Service Cloud
- Custom settings, Custom metadata types, Object setup, Static resources, Assignment rules, Sharing rules, Approval process, Platform Shield Encryption, Email to case.
- Apex Classes, Apex Triggers, Visualforce pages, Aura components, Lightning Web Components.
- Live Chat setup, Embedded Service deployment setup, Messaging setup.
- Flows - Apex action, Omni channel routing.
- Einstein bots(chat and messaging implementation including flow and apex actions), Einstein Intents, Einstein Article Recommendations, Einstein Search.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Contributed to positive team environment through effective communication, problem-solving, and collaboration skills.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
Education
Bachelor of Technology -
Veer Surendra Sai University of Technology
Burla, Sambalpur, Odisha, India 05.2013 - 06.2017
Skills
Salesforce - Service Cloud
Agile development methodologies
Code Review and Refactoring
Technical Design Documentation
Source and Version Control: Github
Teamwork and Collaboration
Certification
Salesforce Platform Developer 1
Timeline
Software Developer - Consultant
Capgemini Technology Services India Limited
02.2019 - Current
Bachelor of Technology -
Veer Surendra Sai University of Technology
05.2013 - 06.2017