Chinmaya Srivastava

• Manage the top accounts, which overall involve 50% revenue coverage of the frontbook SEA market.
• Working with business, risk, and technical stakeholders for the resolution.
• Cross-sell opportunities on existing accounts.
• Accomplishment:

Awarded as the Most Valued Player for Q1 2024.

Awarded as the Most Valued Player for Q4 2024.

• Oversee bank's resolution process for operational and risk-related queries.
• Coordinated and managed project implementations.
• Enhanced business procedures through collaboration with internal stakeholders.
• Planned and executed new strategies to increase sales.

• Successfully handled key accounts in both the Hong Kong and Australia regions.
• Grew and maintained a client base to maximize revenue.
• Boosted YoY revenue growth in Hongkong market by 50%.
• Supported the team in achieving a 100% revenue target for the Australia-New Zealand market.
• Improved the existing risk mitigation matrix, which helped enhance the customer onboarding experience.
• Reduced query resolution TAT by innovative solutions, such as implementing learning from different markets.
• Tracked and analyzed key account trends, identifying opportunities for growth, and eliminating potential threats.

• Developed comprehensive business solutions for clients, including brief-taking, understanding client requirements, and designing the best possible solution for an enhanced end-user experience.
• Real-time testing and liaising with IT to validate product functionality and additional needs, and troubleshoot for bugs for enhanced customer experience.
• Managed key account matters, including solving issues, updating on project milestones, attending meetings, and managing other communications.

• Acquired merchants and on-boarded them
• Provided competition benchmarking for constant product enhancement

• Identifying new client from International market

• Interacting with B2B clients for development Ecommerce website to act as face of the organization for the end users