Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chinmaye Omprakash

Chinmaye Omprakash

Senior Customer Analyst
Bengaluru,KA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking position. Offering excellent communication and good judgment.

Overview

7
7
years of professional experience
14
14
years of post-secondary education
1
1
Language

Work History

Senior Customer Support Analyst

Bitkuber Investments Pvtd Lmtd
Bangalore , Karnataka
09.2021 - Current
  • Worked within task management system to receive, manage and close support requests.
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handling KYC queries and Escalation from customers.
  • Managed to check and issue the refund to customers.
  • Maintaining the SLA work at 100% quality as well as accuracy.

Deputy Manager

HDFC Bank Pvt Lmtd
Bangalore , Karnataka
02.2021 - 08.2021
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Oversaw daily posting of payments to customer accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Conducted investigations of customer accounts and payment histories.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Worked with legal resources and recovery teams to manage default issues.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Created daily and weekly cash reports for accounting management.
  • Manage and co-ordinate with the verification agencies on risk management for the new customers.

Transaction Processing Associate

Accenture solutions pvt lmtd
Bangalore , Karnataka
05.2015 - 08.2020
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
  • Processed verification of deposit accounts before performing transaction.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Examined financial statements and records to collect important details and verify calculations.

Customer Service Associate

Myntra vector E-Commerce Pvt lmtd
Bangalore , Karnataka
02.2014 - 07.2014
  • Developed and actualized customer service initiatives to decrease wait times.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved operational efficiencies while managing customers requests.

Education

SSLC - SSLC

Karnataka Secondary Educational Board
Mysore
03.1998 - 03.2007

PUC - Science Education

Department of Pre-University Education Board
Bangalore
03.2007 - 05.2009

Bachelor of Science - Science Education

Bangalore University
Bangalore
03.2010 - 05.2013

Skills

Customer service expert

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Timeline

Senior Customer Support Analyst

Bitkuber Investments Pvtd Lmtd
09.2021 - Current

Deputy Manager

HDFC Bank Pvt Lmtd
02.2021 - 08.2021

Transaction Processing Associate

Accenture solutions pvt lmtd
05.2015 - 08.2020

Customer Service Associate

Myntra vector E-Commerce Pvt lmtd
02.2014 - 07.2014

Bachelor of Science - Science Education

Bangalore University
03.2010 - 05.2013

PUC - Science Education

Department of Pre-University Education Board
03.2007 - 05.2009

SSLC - SSLC

Karnataka Secondary Educational Board
03.1998 - 03.2007
Chinmaye Omprakash Senior Customer Analyst