Chinmay K Pradhan

• Responsible for dealership improvement under the Odisha territory.
• Key account customer, GOEM, and IOEM support. Responsible for providing electrical and electronics technical support.

Powergen & Construction OEMs Support & Aftermarket support to new products.

• Supporting GOEM in all escalation cases and supporting them in all marketing-related issues, conducting regular monthly MOM with GOEM, and supporting them on all open.
• Supported IOEM (WIRTGEN, SANY, ELGI, ATLAS, L&T, HYUNDAI, TATA HITACHI, SCHWING STETTER, XCMG, AMMANN, EPIROC etc.). Organized and conducted regular OEM MOM as per the interval defined.
• Conducted Customer & OEM Training at Customer sites on new products (CEV BSIV & Stage V).
• Conducted training sessions at the dealership on CEV BSIV and guided them in every service activity.
• Monitoring all CEV BSIV complaints and arranging to close loop within the time frame at first attempt.
• Attending critical problem-solving to avoid escalation from OEM/Customer and taking up cases with HO KAM and Service engineering team with a detailed report if any premature failure is noticed.

Customer Dependability

To ensure support to the dealership in meeting service deliverables, track and monitor open issues until the closure of all service events under the Area Office by reviewing open SRNs daily and ensuring service delivery within agreed service levels.

• Support dealership teams in case they are finding difficulty in resolving/closing SRNs open for more than 3 days.
• To track and monitor until the closure of all service events under the Area Office by reviewing open SRNs daily and ensuring service delivery within agreed.
• To ensure regular connection with the Service Head and team members for identifying the service deliverable gaps, supporting off-highways and compressor customers, and documenting the improvement areas.
• Organize regular training program for dealership for their skill development.
• Supporting field service engineers at critical, difficult troubleshooting over telephonic, Remote tools.
• Attending most critical/escalated cases and resolved with details on behalf of the Area office for the Odisha region.
• Preparing all major cases, FIR with all necessary details to close the loop, critical case by doing appropriate action/discussion with HO KAM/OEM.
• Getting appreciation from customers by providing excellent service and making them dependability, rely on Cummins Products.

DFSEC of AO Bhubaneswar.

• Raising Quality TSR on ELF failures, Hard to Diagnose cases, and repeated failures on Cummins products across all segments, and tracking till closure/program launch.
• Maintaining good CRM with TTM and attending Levels 2 and 3 with global TTM, with a detailed report for imported product failure cases.

• Responsible for service support to the Cummins products customers under Jamnagar & Rajkot territory.
• Responsible for Electrical and Electronics support to the products in field. Responsible for improving dealership capabilities in terms of attending electronics engines complaints and problem resolving.
• Achieving service parameters. Improving NPS. Improving service matrix.

• Trained on Diesel Engine Anatomy, Architecture, tear-down analysis varying in the range from 50 HP to 1800 HP. Hands-on training on quantum engines, troubleshooting of various powergen and automotive controls.