Chinmoyee Behera

PACKAGED APP DEVELOPMENT TEAM LEAD

ACCENTURE

Bengaluru

11.2021 - Current

Led a team of 6 members in production support and application support.
I mentored juniors in ITSM best practices and problem-solving techniques.
Conduct requirement analysis, deployment planning, and release management using Azure DevOps.
Handled L2/L3 support activity, including monitoring, troubleshooting, and root cause analysis.
Experience in change management processes in project management. Worked on various IAAQS and IR reports for enhancements that are to be implemented in the production environment.
Coordinated with the development team for bug fixes, enhancements, and deployments.
Designed and delivered projects across multiple domains by implementing DevOps practices, including end-to-end CI/CD pipeline setup and automation, to streamline deployment and improve delivery efficiency.
Prepared SOPs, knowledge base articles, and documentation for smooth operation.
Facilitated agile ceremonies to enhance team collaboration and communication.
Collaborated with stakeholders to gather requirements and define project goals.
Conducted training sessions on new technologies and tools for team members.
Create user stories, define acceptance criteria, and document requirements in DevOps.
Maintain a backlog of tasks to be completed by the operations team.
Lead daily stand-up meetings to review progress and discuss roadblocks.
Review test plans and test results in DevOps prior to the release of new versions of applications. Also, I have done the informal and formal testing before every release.