Chinna Mahaboob Hussain Shaik
Manager Operations
Hyderabad ,Telangana
Summary
Seasoned Operations Manager and talented leader with 10 + years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Adept at directing work of completion consultants and completion supervisors. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
Operations Manager
Genpact
Hyderabad , Telangana
04.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant Operations Manager
Genpact
Hyderabad , Telangana
08.2018 - 03.2022
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed and maintain operational guidelines for staff.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored key performance metrics to identify areas for improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
Quality Assurance Specialist
Aegis Customer Support Services Private
Kolkata , West Bengal
12.2015 - 07.2018
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Promoted adherence to quality standards by educating personnel on quality control.
- Fixed identified issues to improve workflows.
- Conducted investigations into questionable test results.
- Conducted data review and followed standard practices to find solutions.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Reviewed production processes and identified potential quality issues.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Training Specialist
Aegis Customer Support Services Private
Kolkata , West Bengal
09.2014 - 12.2015
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored 50+ new personnel hired to fulfill various roles.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Developed training handbooks, computer tutorials and reference materials.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Documented participation and evaluated learning for each participant.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
Lecturer in English
Majma Malabar Al Islami
Kavanur , Keral
07.2013 - 03.2014
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Established and maintained student behavioral standards to achieve functional learning environment.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Assigned books and other materials to improve reading comprehension.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Improved student performance by defining clear goals and communicating performance metrics.
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Developed lesson plans and adapted curriculum to meet individual needs of students
Lecture for Islamics and Foreign Language
Darul Huda Islamic University
Chemmad, Kerala
01.2010 - 05.2013
Education
Master Of Arts - English Literature
Indhira Gandhi National Open University
New Delhi 01.2011 - 07.2013
Bachler Degree In Islamics And Human Studies - Islamics And Human Studies
Darul Huda Islamic Acedmy
Chemmad, Malappuram, Kerala 01.2007 - 12.2010
Bachor O Arts - Sociology
School of Human Studies
Calicut, Kerala 01.2010 - 12.2010
Skills
Budgeting and forecasting
undefinedAccomplishments
- Earned the “Gold Award - Highest Recognition for the position” Award in 2019,2020 and 2021 for the best in class performance.
- Supervised team of 210 staff members.
- Successfully completed a project with impact of $.35000 potential business impact
Certification
LSS Green Belt Training and Testing, Genpact 2018
Timeline
Operations Manager
Genpact
04.2022 - Current
LSS Greenbelt Certification, Genpact 2022
01-2022
LSS Green Belt Training and Testing, Genpact 2018
08-2020
Assistant Operations Manager
Genpact
08.2018 - 03.2022
Quality Assurance Specialist
Aegis Customer Support Services Private
12.2015 - 07.2018
Training Specialist
Aegis Customer Support Services Private
09.2014 - 12.2015
Lecturer in English
Majma Malabar Al Islami
07.2013 - 03.2014
Master Of Arts - English Literature
Indhira Gandhi National Open University
01.2011 - 07.2013
Lecture for Islamics and Foreign Language
Darul Huda Islamic University
01.2010 - 05.2013
Bachor O Arts - Sociology
School of Human Studies
01.2010 - 12.2010
Bachler Degree In Islamics And Human Studies - Islamics And Human Studies
Darul Huda Islamic Acedmy
01.2007 - 12.2010
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