Chintan Champaneri
Surat
Summary
Dynamic leader with a proven track record at Nedstar Gold Loan, enhancing team performance and driving revenue growth through strategic business development and effective cost control. Excelled in relationship building, operations management, and staff recruitment, achieving notable improvements in customer satisfaction and market share. Skilled in team development and operations management, demonstrating exceptional ability to motivate and lead high-performing teams towards achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Area Manager
Nedstar Gold Loan
Surat
08.2023 - Current
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Coached, developed and motivated team to achieve revenue goals.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Supervised employees, ensuring optimal productivity.
Branch Manager
ITI Gold Loan
Surat
07.2022 - 08.2023
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Resolved escalated customer complaints in a timely manner.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Monitored financial performance of the branch on a monthly basis.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Area Manager
Kosamattam Finance Ltd
Surat
06.2018 - 07.2022
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
Direct Sales Manager
Loan Work
Surat
01.2015 - 05.2018
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Attended industry events to stay up-to-date on developments related to mortgage banking regulations.
- Prepared documents for closing loans, such as promissory notes, security agreements.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Monitored economic trends affecting the local market and adjusted lending strategies accordingly.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Branch Head
Manappuram Finance Ltd
Surat
06.2011 - 10.2014
- Maintained accurate records of transactions processed by the branch on a daily basis.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Established and built customer relationships through targeted outreach and initiatives.
- Established goals for each department within the branch and monitored their progress towards achieving those goals.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
MBA - Marketing
Sardar Patel College
Gujarat Technological University05-2013
BBA - Finance
Naranlala College
VNSGU05-2009
Skills
- Business development and planning
- Relationship building and management
- Controlling costs
- Operations management
- Team development
- Staff management
- Recruitment and hiring
Timeline
Area Manager
Nedstar Gold Loan
08.2023 - Current
Branch Manager
ITI Gold Loan
07.2022 - 08.2023
Area Manager
Kosamattam Finance Ltd
06.2018 - 07.2022
Direct Sales Manager
Loan Work
01.2015 - 05.2018
Branch Head
Manappuram Finance Ltd
06.2011 - 10.2014
MBA - Marketing
Sardar Patel College
BBA - Finance
Naranlala College
Similar Profiles
SAURABH NANDISAURABH NANDI
Sales Officer at Manappuram Gold LoanSales Officer at Manappuram Gold Loan
SURAJ KSURAJ K
Auditor at Soorya Bankers Gold loan BusinessAuditor at Soorya Bankers Gold loan Business
PATRICIA MORRISPATRICIA MORRIS
SR. NATIONAL REO TITLE COORDINATOR at COMPUTERSHARE LOAN SERVICES NKA NEW REZ LOAN SERVICINGSR. NATIONAL REO TITLE COORDINATOR at COMPUTERSHARE LOAN SERVICES NKA NEW REZ LOAN SERVICING