CHINTAN DEVALIA
Mumbai
Summary
Personable and knowledgeable IT support technician with over 10+ years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level and Tier 3 level, solving 99.2% of issues without transferring to Seniors.
Overview
13
13
years of professional experience
Work History
Lead Technical Support Engineer
Vigyanlabs Innovation Pvt.Ltd
Mumbai
04.2022 - Current
- Installation and Configuration of MySQL Cluster and Standalone Server Like MySQL Galera Cluster, MySQL Percona Cluster, Etc
- Installation and Configuration of Percona Management Monitoring tools for Monitoring of MySQL Server
- Installation and Configuration Kubernetes and Rancher
- Installation and Configuration of OpenLDAP Directory
- Implemented OS Hardening on Linux Servers as per the IT Acts
- Creating and Configured Shell script for MySQL Database Auto Backup
- Helps Dev team to resolve MySQL and Rancher related issues
- Installation and Configuration 3rd Party apps in Rancher
- Developed and implemented technical support processes to ensure customer satisfaction.
- Maintained a high level of knowledge on current industry trends and best practices related to technical support.
- Created documentation outlining specific procedures for resolving customer issues quickly and efficiently.
- Researched, analyzed, evaluated, tested and recommended new technologies to improve existing systems.
- Provided technical expertise in the installation, configuration, maintenance, and troubleshooting of hardware and software applications.
- Investigated complex problems reported by customers and developed solutions that met their needs.
- Assisted with the development of service-level agreements with customers regarding response times, resolution times.
- Performed system administration tasks such as upgrades, patches, security reviews, backups and restores and user account management.
- Analyzed performance data from various sources to identify areas needing improvement or optimization.
Sr. Technical Support
Vigyanlabs Innovation Pvt.Ltd
Mumbai
11.2019 - 06.2020
- Installation and Configuration IPM+ Power Management Software Given Technical support to the client regarding Technical Issues on IPM+ Software
- Provided Training on IPM+ Software to Client, Partners and New Joinee's Testing New features on IPM+ and sent Technical glitches and bugs to the Dev team
- Participant on Company Exhibitions in various Industrial Exhibitions for promoting and Technical Demo of IPM+ Software
- Coordinate with Juniors Colleagues regarding status on IPM+ POC status and Commercial Installation on Client place and sent reports to the management
- Given Technical Support If Junior's are stuck on some L2 and L3 level Issues
- Provided On Site support to the SBI Datacenter on IPM+ Software
- Doing IT Audits periodically on OS and Application level and shared status to the SBI team.
Technical Support
Vigyanlabs Innovation Pvt.Ltd
Mumbai
12.2013 - 11.2019
- Managing Support and Training , conducting Technical meetings, Provide Product demonstration Intelligent Power Management (IPM) Product Suit From Vigyanlabs Is Aimed at maximum power (30% To 50%)savings For Desktops ,Laptops, Servers and Android devices
- Projects which I have handled like ICICI Lombard, ICICI Bank, Holcim,SBI Bank,Birla Group,HDFC Bank, ILFS Etc
- Geography covering Technical Head North India.
Techno Commercial Executive
NCS Computech Ltd
Mumbai
04.2011 - 11.2013
- Technical Support And Sales In Application Software And IT Hardware Products Technical Support & Sales of Fusion Retail Software (FnB) and other NCS Solution Products Taking care of Client Critical support need And Requirement Geography covering Mumbai (Western/Central/Harbor)
Technical Support Executive
NCS Computech Ltd
Mumbai
04.2011 - 04.2012
- Technical Support Headof Fusion Retail in F&B, Retail Sector and chain of stores,Thine Client, UTM(H/W Firewall), Desktop Monitoring Software, NAS(Network At Storage) And Windows Server Implementation And Configuration Geography covered Core: Mumbai and Lead based Visits to All Over Maharashtra
Education
Database Management
MongoDB
04-2023
Database Management MySQL
Great Learning
04-2023
Bachelor Of Commerce -
Mumbai University
01.2011
CMS Certified Network Administrator -
CMS Institution
01.2011
Microsoft Certified Professional - Information Technology
Microsoft
01.2011
Juniper Network Certified Internet Association -
Juniper
01.2011
Juniper Network Certified JNO - 350 -
Juniper
01.2011
Juniper Network Certified Internet Enterprise Switching -
CMS
01.2011
Redhat Linux Training Participating Certified
01-2011
Skills
- MySQL and MySQL Cluster Installation and Configuration
- SQL Installation and Configuration
- PGSQL Installation and configuration
- Linux and Windows Server and Client OS Hardening
- Installation and configuring Windows Severs and Linux Server
- Managing and Maintaining Active Directory and OpenLDAP Directory Users & Computers In The Domain
- Managing and Maintaining LAN, WAN, VPN and Firewall
- Managing and Maintaining Antivirus (Quick Heal, Symantec, AVG, MacAfee)
- Keep maintenance logs, records to Re-cover passwords, configurations, and uncommon systems behavior
Accomplishments
- Best Technical Support Award from Vigyanlabs Innovation Pvt Ltd
- Highest Technical Support Case Closed In NCS Computech Ltd. Received Best technical Support Award From Client Behalf Of NCS. Marketing Highest No Of MYC3 Remote tools To Customer And Channel partner.
Languages
- English
- Hindi
- Gujarati
- Marathi
Hobbies and Interests
Hobbies Passion for knowledge in Education / Retail / IT / Telecom / Infotainment / updates. Music, Movies, Books on enhancing Leadership Qualities
Projects
TechnoTree Given Technical Support on MySQL Galera and Percona Cluster related issues of there domestic and International clients SBI Global Datacenter Given Technical Support on Application Installation and Configuration on Kubernetes and Rancher Installation and Configuration of IPM+ Software Server and Agent. Daily Monitoring of IPM+ Savings On Servers, Laptop and Desktops and sent reports to the SBI Mgmt.
Timeline
Lead Technical Support Engineer
Vigyanlabs Innovation Pvt.Ltd
04.2022 - Current
Sr. Technical Support
Vigyanlabs Innovation Pvt.Ltd
11.2019 - 06.2020
Technical Support
Vigyanlabs Innovation Pvt.Ltd
12.2013 - 11.2019
Techno Commercial Executive
NCS Computech Ltd
04.2011 - 11.2013
Technical Support Executive
NCS Computech Ltd
04.2011 - 04.2012
Database Management
MongoDB
Database Management MySQL
Great Learning
Bachelor Of Commerce -
Mumbai University
CMS Certified Network Administrator -
CMS Institution
Microsoft Certified Professional - Information Technology
Microsoft
Juniper Network Certified Internet Association -
Juniper
Juniper Network Certified JNO - 350 -
Juniper
Juniper Network Certified Internet Enterprise Switching -
CMS
Redhat Linux Training Participating Certified
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