Chintan Khamar
Gandhinagar
Summary
Operations leader with over 16 years of experience, specializing in strategic planning and vendor management. Proven ability to drive P&L growth and enhance customer satisfaction through targeted training and development initiatives. Successfully led business expansion projects, optimizing processes to achieve greater efficiency and profitability.
Overview
21
21
years of professional experience
Work History
VP- Operations
Trivio Pharmacy
Ahmedabad
05.2024 - Current
- Spearheaded operational excellence by implementing new policies, SOPs and training of staffs.
- Led business expansion efforts, overseeing new ventures and ensuring seamless service operations through staff training and strict adherence to service standards for improved customer satisfaction (CS) and profitability.
- Optimized procurement processes by negotiating with vendors, distributors, sourcing new suppliers, and strengthening vendor relationships to drive cost efficiency and business growth.
- Analysed third-party performance reports, identified key insights, and executed data-driven improvements to boost operational efficiency.
- Collaborated with Sales & Marketing teams to drive revenue growth, develop advertising strategies, and manage new product launches, including third-party SEO initiatives.
- Conducted regular store visits to engage with owners & distributors gather feedback, and implement enhancements to elevate customer experience.
- Ensured timely resolution of technical issues (software, website, SEO) and streamlined operational workflows for uninterrupted business processes.
- Partnered with the legal team to draft, review, and modify contracts and compliance documents to meet regulatory standards.
- Oversaw cross-functional teams (Hub, Admin, Accounts, HR, Logistics) to maintain SOP compliance and operational excellence across all departments.
DGM- Operations & BD
Your Space
Ahmedabad
05.2019 - 11.2023
- To take care of day-to-day operations of all premises and Implement company's policies.
- Selecting and Handling vendors and doing price negotiation with company's standards for increasing profitability of company.
- Making strategies for business development and find out new projects from concept to completion successfully with effective solutions for challenging situations.
- Making monthly and yearly reports and maintain P&L.
- Achieved targets set by co. with highest customer satisfaction.
- Making Job description, process flow of services and design and structure of marketing material.
- Taking daily update from all cities, property managers and Successfully closing escalation in given time frame with proper solution.
- Recruiting staff and giving them training as per company rules and policies.
- Recruiting, Managing and handling F&B department with co and local authority standards and compliances.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Controlling outflow and try to minimize expenses to achieve targets.
- Handling Sales and marketing activities for Gujarat Region and expansion of business with new B2B tie-ups.
- Handling all Inflow calls from B2B and B2C and converting them.
Sr. Manager
Prarambh Buildcon Ahmedabad LLP
Ahmedabad
04.2018 - 04.2019
- To open new channel and starting new services in markets.
- To Identify new vendors and third party for business tie up.
- Make strategies, process flow, planning and implementation for launching services.
- Meeting with client and explaining about product and services and convince them.
- Doing vendor negotiation and continue timeline for same.
- Making sure quality and standards will maintain during services.
- In charge of recruitment of staff and provide them training for same.
- Making strategy for Marketing and branding.
- Handling Physio, Nurses, Attendant, Home care and non-medical related services in Ahmedabad.
- Handling non-medical services and setting process.
- Managing day to day operations, administrative work & controlling cost.
- Handing client Grievances and escalations.
- Handling HR related escalation and staff escalations.
- Giving possessions to client within TAT time and make sure all suggestions and complains should be taken care in given time.
- Handling P&L of all cities and taking reports from center head.
- Handling F&B and making sure quality, hygiene and schedule maintain for same.
- Handling Housekeeping, security staff and making sure escalations will be short out on positive note in given time frame.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Implemented and developed operational standards, policies and procedures.
- Examined quarterly financials to determine business operating capacity.
Branch Operations Manager/ Center Head
Portea Home Health care
Ahmedabad
04.2014 - 10.2017
- Setup Ahmedabad office and completed all legal procedure for new setup for Ahmedabad.
- Working as Brach Operation Manager and handling Ahmedabad.
- Taking Interview and train new candidates with HR.
- Handling day to day operation related branch work with right now about 70 people working under me.
- Achieving Monthly, Quarterly and Yearly targets of conversion set by management team.
- Motivating team to achieving targets and maintaining their pay roll and monitor day to day work.
- Handling collections and making Bank reconciliation for all centres.
- Making and processing all Invoices and making payments.
- Making P&L.
- Take decision to give discount and control the outflow.
- Handling Petty cash and maintain record.
- Making sure that high quality treatment standard maintains during the visits.
- Taking visit every month to all centres.
- Got award for the best conversion for Oct, Nov, Dec quarter.
- Making placement for Nursing Attendant and Nurse.
- Making Duty Register for all staff and help Nurse Coordinator.
- Handling Grievances of customers and guiding and training staff for same.
- Arrange Society camp and promoting other services during society and corporate Activity.
- Encourage staff for cross selling other services to patient.
- Cross selling of other services during feedback call of patient.
- Handling Sales team and motivate them to achieve targets.
- Helping Sales team for corporate tie ups.
- Handle Mumbai Physios team from Sept-16 to Nov-16.
- Handle Jaipur Branch from Aug-14 to Jan-15.
- Also Handle Pune, Nagpur & Jaipur Branch from Aug-14 to Jan-15.
- Also Handle Pune & Nagpur Branch from 1st Jan 16 to 28th Feb 16.
- Handle Baroda branch from Dec-14 to April-.
Assistant Manager
CBCC Apollo Hospital
Ahmedabad
05.2010 - 04.2014
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled Reception, Nursing and housekeeping department independently, with 20 staff reporting direct to me.
- Created customer friendly environment resulting in better patient and doctor satisfaction.
- Successfully completed NABH accreditation activities as Mentor from CBCC Apollo hospital.
- Setup and maintained consultant files, records, reports, correspondence & coordinate with Human Resource data of consultants/Doctors.
- Created HIS data and developed Manual Registers for backup in case of crisis and system failures.
- Making schedule for all departments and monitoring day to day activity.
- Making daily reports and sending to management.
Assistant Store Manager
Sainsbury Plc
London
01.2004 - 04.2010
- Carryout inventory, stock management, and sales trading for store and place orders with Head warehouse.
- Carry out disposal, wastage and, shrinkage control by YOY basis 5%.
- Carry out hygiene, Store maintenance, quality control on regular basis.
- Motivate staff to achieve sales target, making management schedule and help department managers.
- Handling store cash and making reports.
- Maintain schedule of store and make accounts of store department.
- Handling customers, staff and management problems and training new people.
- Maintaining high standards for doing day to day paperwork.
- Dealing with supply chain and keep in touch with head office.
- Filling shop floor and handling store.
Education
PGBDM - Business Administrative
Rayat College
London12.2009
P.G Diploma - Information Technology
Royal Welsh College
05.2007
Diploma - Business Administrative
Technology of London College
02.2005
Bachelor of Commerce -
Gujarat University
Gandhinagar05.2003
Skills
- Business operations and HR management
- Training and development
- Strategic planning and SOPs
- Vendor management
- Deadline adherence
- P&L growth management
- Startup operations
- Sales and marketing strategies
- SEO implementation
- Business expansion and channel development
Timeline
VP- Operations
Trivio Pharmacy
05.2024 - Current
DGM- Operations & BD
Your Space
05.2019 - 11.2023
Sr. Manager
Prarambh Buildcon Ahmedabad LLP
04.2018 - 04.2019
Branch Operations Manager/ Center Head
Portea Home Health care
04.2014 - 10.2017
Assistant Manager
CBCC Apollo Hospital
05.2010 - 04.2014
Assistant Store Manager
Sainsbury Plc
01.2004 - 04.2010
PGBDM - Business Administrative
Rayat College
P.G Diploma - Information Technology
Royal Welsh College
Diploma - Business Administrative
Technology of London College
Bachelor of Commerce -
Gujarat University
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