Chintan Khamar
Business Operations, Customer Service And Escalations , Business Development, Sales & Marketing
Gandhinagar
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to Senior operations position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
DGM- Operations & BD
Your Space
Ahmedabad
06.2019 - Current
- Operations & Business Development: - Your Space
- To take care of day-to-day operations of all premises and Implement company's policies.
- Selecting and Handling vendors and doing price negotiation with company’s standards for increasing profitability of company.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Making strategies for business development and find out new projects from concept to completion successfully with effective solutions for challenging situations.
- Making weekly, monthly and yearly reports and maintain P&L. Achieved targets set by co. with highest customer satisfaction.
- Making Job description, process flow of services and design and structure of marketing material.
- Taking daily update from all city, property managers and closing successfully escalation in given time frame with proper solution.
- Recruiting staff and giving them training as per company rules and policies
- Recruiting, Managing and handling F&B department with co and local authority standards and compliances. Assisted with day to day operations, working efficiently and productively with all team members.
- Controlling outflow and try to minimize expenses to achieve targets
- Taking feedback and making 100% implementation of high standards of service and satisfactions
- Taking care of inflow, outflow, Payroll, HR, and daily administration work
- Handling Sales and marketing activities for Gujarat Region and expansion of business with new B2B tie-ups
- Handling all Inflow calls from B2B and B2C and converting them.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
Sr. Manager
Prarambh Buildcon Ahmedabad LLP
Ahmedabad
06.2018 - 04.2019
- To open new channel and starting new services in markets
- To Identify new vendors and third party for business tie up
- Make strategies, process flow, planning and implementation for launching services
- Meeting with client and explaining about product and services and convince them
- Doing vendor negotiation and continue time line for same
- Making sure quality and standards will maintain during services
- In charge of recruitment of staff and provide them training for same
- Making strategy for Marketing and branding
- Handling Physios, Nurses, Attendant, Home care and non-medical related services in Ahmedabad
- Handling non-medical services and setting process
- Managing day to day operations, administrative work & controlling cost
- Handing client Grievances and escalations
- Handling HR related escalation and staff escalations
- Giving possessions to client within TAT time and make sure all suggestions and complains should be taken care in given time
- Handling P&L of all cities and taking reports from center head
- Handling F&B and making sure quality, hygiene and schedule maintain for same
- Handling Housekeeping, security staff and making sure escalations will be short out on positive note in given time frame.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
Branch Operations Manager/ Center Head
Portea HomeHealth care
Ahmedabad
04.2014 - 10.2017
- Setup Ahmedabad office and completed all legal procedure for new setup for Ahmedabad.
- Working as Brach Operation Manager and handling Ahmedabad
- Taking Interview and train new candidates with HR
- Handling day to day operation related branch work with right now about 70 people working under me
- Achieving Monthly, Quarterly and Yearly targets of conversion set by management team
- Motivating team to achieving targets and maintaining their pay roll and monitor day to day work
- Handling collections and making Bank reconciliation for all centers
- Making and processing all Invoices and making payments
- Making P&L
- Take decision to give discount and control the outflow
- Handling Petty cash and maintain record
- Making sure that high quality treatment standard maintain during the visits
- Taking visit every month to all centers
- Got award for the best conversion for Oct, Nov, Dec quarter
- Making placement for Nursing Attendant and Nurse
- Making Duty Register for all staff and help Nurse Coordinator
- Handling Grievances of customers and guiding and training staff for same
- Arrange Society camp and promoting other services during society and corporate Activity
- Encourage staff for cross selling other services to patient
- Cross selling of other services during feedback call of patient
- Handling Sales team and motivate them to achieve targets
- Helping Sales team for corporate tie ups
- Handle Mumbai Physios team from Sept-16 to Nov-16
- Handle Jaipur Branch from Aug-14 to Jan-15
- Also Handle Pune, Nagpur & Jaipur Branch from Aug-14 to Jan-15. Also Handle Pune & Nagpur Branch from 1st Jan 16 to 28th Feb 16
- Handle Baroda branch from Dec- 14 to April-16. Handle Bombay Physios team form Sept-16 to Oct-16.
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Assistant Manager
CBCC Apollo Hospital
Ahmedabad
05.2010 - 04.2014
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled Reception, Nursing and housekeeping department independently, with 20 staff reporting direct to me.
- Created a customer friendly environment resulting in better patient and doctor satisfaction.
- Successfully completed NABH accreditation activities as a Mentor from CBCC Apollo hospital.
- Setup and maintained consultant files, records, reports, correspondence & coordinate with Human Resource Department. Maintaining credentialing and privileging data of consultants/Doctors.
- Created HIS data and developed Manual Registers for backup in case of crisis and system failures.
- Making schedule for all departments and monitoring day to day activity.
- Making daily reports and sending to management.
- To do financial counseling with patients, handling their accounts Managing TPA, PSU and CORPORATE patients and handling their accounts.
- Taking interviews and hiring new staff with HR department.
- Taking payments from patients and keeping track of all receivables
Assistant Store Manager
Sainsbury Plc
London
01.2004 - 04.2010
- Carryout the inventory, stock management, and sales trading for store and place orders with Head warehouse
- Carry out disposal, wastage and, shrinkage control and achieving monthly / annually targets
- Carry out hygiene, Store maintenance, quality control on regular basis
- Motivate staff to achieve sales target, making management schedule and help department managers
- Handling store cash and making reports
- Maintain schedule of store and make accounts of store department
- Handling customers, staff and management problems and training new people
- Maintaining high standards for doing day to day paper work
- Dealing with supply chain and keep in touch with head office
- Filling the shop floor and handling the store
- Certified senior first aid
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
MBA - Business Administrative
Rayat College
01.2009 - 12.2009
P.G Diploma - Information Technology
Royal Welsh College
Diploma - Business Administrative
Technology of London College
Bachelor of Commerce - undefined
Gujarat University
Skills
Business operations
undefinedTimeline
DGM- Operations & BD
Your Space
06.2019 - Current
Sr. Manager
Prarambh Buildcon Ahmedabad LLP
06.2018 - 04.2019
Branch Operations Manager/ Center Head
Portea HomeHealth care
04.2014 - 10.2017
Assistant Manager
CBCC Apollo Hospital
05.2010 - 04.2014
MBA - Business Administrative
Rayat College
01.2009 - 12.2009
Assistant Store Manager
Sainsbury Plc
01.2004 - 04.2010
P.G Diploma - Information Technology
Royal Welsh College
Diploma - Business Administrative
Technology of London College
Bachelor of Commerce - undefined
Gujarat University
Similar Profiles
Sagarkumar PatelSagarkumar Patel
Warehouse Worker at YOUR SPACEWarehouse Worker at YOUR SPACE
RUKHSAR ASLAMRUKHSAR ASLAM
Customer Experience Team Manager at Your spaceCustomer Experience Team Manager at Your space
Keith OlstromKeith Olstrom
Senior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC SpaceSenior Fire Alarm Design Engineer at PSP Kennedy Space Center, BOSS Space Port, KSC Space