Chintan Shetty
Project Lead - Learning Operations
Mumbai
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Associate Manager
Accenture Solutions Private Ltd
08.2014 - Current
- Led Transition of multiple Learning delivery deals from clients/vendors to Accenture Operations.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Streamlined processes for increased efficiency and cost savings within the department.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Implemented Process Automation by identifying repetitive tasks and applying Robotic Process automation (RPA) to automate these tasks thus reducing manual effort and human error.
- Mentored junior team members, contributing to their professional growth and skill development.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
Lead Manager
BPO PLUS WLL
11.2012 - 11.2013
- Handling Ticketing and Spectator Services for Qatar Stars League and Qatar Football Association and Qatar Olympic Committee Events and Matches.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
Assistant Manager of Operations
Spanco Golden Key Solutions, WLL
04.2011 - 05.2011
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Streamlined operations by implementing efficient workflow processes and procedures.
Group Lead/Site Supervisor
Wipro Infotech (Division Of Wipro Ltd.)
11.2009 - 02.2011
- Implemented Team based roster to create a competitive environment in the process.
- Created a open IJP system for selection of SME's for floor support.
- CSAT streamlining for PAN India and updating of CSAT score on realtime basis.
Team Leader
Wipro BPO (Division Of Wipro Ltd)
12.2003 - 11.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Purchase Executive Officer
Gujarat Agro Chem Ltd
10.2001 - 11.2003
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Collaborated with internal departments to better understand their procurement requirements, improving overall efficiency.
- Conducted comprehensive market research to identify potential suppliers, ensuring competitive pricing and quality products.
- Implemented rigorous supplier selection criteria based on price competitiveness, product quality, reliability, and promptness of deliveries.
Education
BCom - Financial Accounting And Income Tax
Mumbai University
Mumbai 04.2001 -
Diploma in Network Centered Computing - Network Computing
NIIT Ltd
Mumbai 04.2001 -
Skills
Learning Management Systems
Certification
Cornerstone Core CSX Specialist
Timeline
Cornerstone Core CSX Specialist
11-2023
Associate Manager
Accenture Solutions Private Ltd
08.2014 - Current
Lead Manager
BPO PLUS WLL
11.2012 - 11.2013
Assistant Manager of Operations
Spanco Golden Key Solutions, WLL
04.2011 - 05.2011
Group Lead/Site Supervisor
Wipro Infotech (Division Of Wipro Ltd.)
11.2009 - 02.2011
Team Leader
Wipro BPO (Division Of Wipro Ltd)
12.2003 - 11.2009
Purchase Executive Officer
Gujarat Agro Chem Ltd
10.2001 - 11.2003
BCom - Financial Accounting And Income Tax
Mumbai University
04.2001 -
Diploma in Network Centered Computing - Network Computing
NIIT Ltd
04.2001 -
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