CHINTAPALLI LAKSHMI LAHARI
ASSOCIATE SOFTWARE ENGINEER
Hyderabad
Summary
Analytical and technically skilled professional with 2 years of experience in Mobile Device Management (MDM), L1/L2 support, and data analysis. Proven ability to analyze operational data, resolve enterprise device issues, and deliver actionable insights through reports and dashboards. Strong foundation in Python, SQL, Excel, Power BI, and cloud fundamentals (Azure AZ-900). Seeking a Data Analyst role.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Associate Software Engineer
Tech Mahindra
12.2023 - Current
- - Managed MDM operations including device enrollment, policy enforcement, and compliance monitoring
- - Provided L1 & L2 technical support for enterprise users
- - Analyzed incident and ticket data to identify trends and recurring issues
- - Created weekly and monthly reports on SLA performance and resolution metrics
- - Built dashboards using Excel and Power BI to support management decisions
- - Collaborated with cross-functional teams to improve support efficiency
Education
Bachelor of Technology - Computer science And Engineering
Sagi Ramakrishnam Raju Engineering College
Bhimavaram06-2023
Intermediate Certificate -
Aditya Junior College
Narasapuram, India 04.2001 -
SSC -
Sri Chaitanya School
Narasapuram, India 04.2001 -
Skills
Data Analytics: Python (Pandas, NumPy), SQL, Excel (Pivot Tables, VLOOKUP), Power BI, Data Cleaning, EDA
Certification
- Microsoft Azure Fundamentals (AZ-900)
Timeline
Associate Software Engineer
Tech Mahindra
12.2023 - Current
Intermediate Certificate -
Aditya Junior College
04.2001 -
SSC -
Sri Chaitanya School
04.2001 -
Bachelor of Technology - Computer science And Engineering
Sagi Ramakrishnam Raju Engineering College