Chinthana Shetty
Mumbai
Summary
Seeking a challenging role in Customer Service where I can use my experience and skills to add value to the team I work with, promoting the organization’s interest with growth opportunities.
A result-focused professional with nearly 15 years of experience in Service Operations and Client Servicing. Presently associated with TATA Asset Management Company, Mumbai as Senior Officer (Institutional Sales Support). Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions. Fully experienced in developing profitable and productive business relationships.
Overview
20
20
years of professional experience
Work History
Senior Service Manager
TATA Asset Management Company
Mumbai
04.2011 - Current
- Strict compliance i.e. Adhering to all regulatory requirements while accepting transactions, giving acknowledgements etc.
- Prompt resolution of complaints and queries to be resolved in TAT's received from the investors and distributors.
- Maintaining a record of all the communication sent to the registrar.
- Ensuring key information updates of clients.
- Getting feedback from investors.
- Scrutinizing NFO application forms for Individuals/Corporates.
- Assisting/Scrutinizing – documentation part for Individuals/Corporates.
- Scrutinizing & accepting corporate documents for Non Individuals.
- Involved in smooth operations - Client queries and complaints handling through emails and calls.
- Achieved zero rejection of transactions.
Officer – Lease Marketing (Back Office)
ORIX Auto Infrastructure Services Private Limited
05.2010 - 03.2011
Senior Executive – Sales Support (Back Office - Operations)
Ladderup Wealth Management Private Limited
04.2008 - 05.2010
Investor Services Executive (Back Office - Operations)
Standard Chartered Asset Management Company
04.2006 - 03.2008
Education
M.Com -
Mumbai University
B.Com -
Mumbai University
HSC -
Mumbai University
SSC -
Karnataka Board
Skills
- Managing service operations
- Implementing policies & procedures
- Handling pre & post-sales service operations
- Ensuring customer satisfaction
- Business retention
- Managing customer centric operations
- Achieving delivery and service quality norms
- Identifying improvement areas
- Implementing measures to maximize customer satisfaction levels
- MS Office
- Windows
- Internet Applications
Languages
- English
- Hindi
- Kannada
- Tulu
Personal Information
Date of Birth: 02/17/85
Other Courses
- AMFI Certified in Advisory Module. (NCFM)
- Amfi Certified in NISM – Series – V - A
Timeline
Senior Service Manager
TATA Asset Management Company
04.2011 - Current
Officer – Lease Marketing (Back Office)
ORIX Auto Infrastructure Services Private Limited
05.2010 - 03.2011
Senior Executive – Sales Support (Back Office - Operations)
Ladderup Wealth Management Private Limited
04.2008 - 05.2010
Investor Services Executive (Back Office - Operations)
Standard Chartered Asset Management Company
04.2006 - 03.2008
M.Com -
Mumbai University
B.Com -
Mumbai University
HSC -
Mumbai University
SSC -
Karnataka Board