Summary
Overview
Work History
Education
Skills
PROFESSIONAL SUMMARY:
PROFILE SUMMARY
AREAS OF EXPERTISE
Disclaimer
Timeline
Generic

Chinthapudi Sai Pallavi

Summary

An experienced QA professional with over 6.2 years of expertise in testing Service Now applications, including IT Service Management (ITSM). Strong background in Software Development Life Cycle (SDLC) and Agile methodologies, ensuring high-quality software through effective testing and process management.

Overview

8
8
years of professional experience

Work History

Senior Software Engineer

Expleo Solutions Limited
Chennai, India
02.2022 - 06.2024

Project 1: Project Name: PDD Role: Test Analyst (Manual & Automation) Company/Client: Primerica

  • Description: Delivery Requirement / Database Validation for Policy Created Primerica PDD (Policy delivery Requirement) Project about DocuSign process, validation of the Database of the Policy status in various stages, PDF validation of Document generated.
  • Responsibilities:
  • Analysis of Requirements from FIGMA tool
  • Be part of Refinement meetings to refine the requirements.
  • Requirements (features/user stories) analysis, Test cases creation, story updating in JIRA.
  • Functional Testing, Regression Testing, defects retesting
  • Participate in all the Community of Practices meetings to follow the Guidelines, highlighting issues with Respect to development and testing.
  • Project 2: Project Name: IBA Role: Test Analyst (Manual & Automation) Company/Client: Primerica
  • Description: Application Creation for Agent/Self for IBA(Independent Business Application)
  • Responsibilities:
  • Analysed Functional Specifications of the Project from JIRA and FIGMA Mock-ups, Confluence notes.
  • Had been well versed in Application Functionality and Cross Functional Knowledge which had dependency on this application.
  • Involved In meetings with Product owner, Developers to Understand the Requirements
  • Identifying the changes in application and perform End to End testing to avoid bugs in Production.
  • Was Involved in Post and Production Testing
  • Has been part of everyday Defect Management meetings with Client as Defect Triaging
  • Preparation of Daily Summary Report and Communication with Stake holder
  • Be part of Refinement meetings to refine the requirements with Scrum team.
  • Involved in result analysis and pinpointing bottlenecks in Environmental changes.
  • Requirement (features/user story) analysis, Test Data Creation, story updating in JIRA, Test plan update in Test rail
  • Functional testing, Regression testing, Defects Retesting
  • Had been Part of Retrospective Meeting
  • Project 3: Project Name: COMMS Role: Test Analyst (Manual & Automation) Company/Client: Primerica
  • Description: Primerica is a Financial Services Provides Various Business Services. Smart COMMS is a project of Insurance policy Creation using Jenkins, Underwriting, Mainly PDF validation and Mainframe Data base validation after the Policy is created. We Refer to multiple Specification Documents provide by Client to ensure Content is Correct and in Specified order with Proper Alignment
  • Responsibilities:
  • Analyzing Requirements from test rail test cases
  • Executed test cases in UAT, SIT
  • Tested all the scenarios within timelines.
  • PPOL validation, policy creation
  • Follow Up with daily stand updates.
  • Active participant in Retrospective meetings, Refinement, Mandatory meetings
  • Updating the test cases in test rail
  • Daily status report update
  • Project 3: Project Name: SSD Role: Test Analyst (Manual & Automation) Company/Client: Primerica
  • Hands on experience in testing the CustomApplications, Modules in Service Now ATF
  • Experience in Functional Testing, System Testing,Integration Testing, Regression Testing, User Acceptance Testing (UAT) for the below modules.
  • Incident Management
  • Knowledge Management
  • ServiceNow Portal
  • Service Catalog items
  • Proficient in Automation Testing using AutomatedTest Framework [ATF] of ServiceNow.
  • Expertise in effective Defect Logging, Tracking, Reporting and Retesting using ServiceNow Test Management application.
  • Good with Agile Scrum Development Model, Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and Test DefectLife Cycle.

Test Analyst

Starlite Infotech Limited
Bangalore, India
12.2016 - 10.2020
  • Project 1: Role : Manual Tester Technology: TESTRAIL, JIRA, POSTMAN, CONFLUENCE, SAUCELABS,GuideWire Duration: Dec 2016 – Aug 2017
  • Tryg’s landscape has its Legacy Policy system development of almost 20 Property & casualty Insurances products, Commercial Insurance and the maintenance, Digital portfolio which deals with the portal customer applications and Transformation program from Legacy to Product implementation. Guidewire Claim center product with 80% Base configuration and the business development (Customization) with different LOB’s.
  • ROLES & RESPONSIBILITIES:
  • Analysis of Business requirements of the Backlog and participate Backlog grooming.
  • Be part of Refinement meetings to refine the requirements with Scrum team.
  • Requirements (features/user stories) analysis, Test cases creation, story updating in JIRA
  • Functional Testing, Regression Testing, defects retesting
  • Participate in all the Community of Practices meetings to follow the Guidelines, highlighting issues with Respect to development and testing.
  • Project 2: Role : Manual Tester Duration: Sept 2017 – Oct 2020 Module :IT Service Management(ITSM)
  • Tested ITSM modules including Incident, Change, Problem, Knowledge, Catalog, and the system.
  • Responsible to test Email Notifications, SLA’s, Reports of Incident, Problem, Knowledge, and Service catalogs.
  • Involved in publishing, deleting and retirement of articles in knowledge management.
  • Test data setup and environment setup.
  • Defects logging using test management application and tracking the status.

Education

Master of Technology -

Jagruti Institute of Technology

Skills

  • Requirements analysis and documentation
  • Refinements: Being part of refining the Product requirements from Backlog along with Scrum team and refine them to make it Ready for Development
  • Domain: Insurance – Mutual Fund Investment, Insurance, Property & Casualty
  • Tools: JIRA, SOAPUI, POSTMAN, FIGMA, TESTRAIL, Confluence, Share point
  • Test Types: Unit, Functional, Bug testing, Regression
  • Risk Analysis: Identifying the risks involved in achieving the completion of development during the early stage of planning before sprint starts
  • Innovative Process Improvement Ideas
  • Service Now: ITSM Modules
  • Manual & Automation Test case preparation
  • SDLC, STLC and Defect life cycle

PROFESSIONAL SUMMARY:

  • Worked as Senior Software Engineer In Expleo Solutions Limited, Chennai, Feb 2022 to June 2024
  • Working as Test Analyst in Starlite Infotech Limited, Bangalore from Dec 2016 to Oct 2020

PROFILE SUMMARY

  • Experience working under Agile/Scrum methodology
  • Possess strong Domain knowledge Insurance.
  • Business and Technical analysis of the Requirements.
  • Translate the requirements, functional specifications into Test cases.
  • Good experience in STLC life cycle as a Test analyst, SME, Automation Tester and been part of doing Requirement analysis, preparing Traceability matrix, Test strategy, Design, Plan and Execution.
  • Good experience in Cross browser testing. Hands on experience in tools like TESTRAIL, JIRA, POSTMAN, FIGMA, CONFLUENCE, SAUCELABS
  • Proficient in Software testing of ServiceNow Applications: ITSM Modules, Platform.
  • Familiarity with ServiceNow modules, including Incident Management, Change Management, Problem Management, Knowledge Management and Service Catalog.
  • Knowledge of test automation tools like ServiceNow ATF.
  • Proficient in Automation Testing Framework (ATF) and experienced in areas such as Form Related Automation, Service Catalog, Custom UI.
  • Hands-on experience in testing the Custom Applications, and Modules in ServiceNow
  • Expertise in effective Defect Logging, Tracking, Reporting, and Re-testing using the Service Now Test Management application.
  • Well acquainted with the Agile Scrum Development Model, Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC).
  • Knowledge on Test activities like Test Case creation, Test Implementation/ Execution, Test Closure, and reporting at different Test Levels such as Functional Testing, System Testing, Acceptance Testing and Regression Testing.
  • Good in handling a team, driving initiatives, and leading it from the front.

AREAS OF EXPERTISE

  • Requirements Analysis and Design
  • Estimation of User stories
  • Technical Analysis
  • Business Analysis
  • Test Plan, Test Strategy creation
  • Traceability Matrix creation
  • Test Automation
  • Excel macros
  • Test data creation
  • Functional testing
  • Bug fixing
  • Retesting
  • Defect management

Disclaimer

I hereby declare that above furnished details are true to best of my Knowledge and Belief.

Timeline

Senior Software Engineer

Expleo Solutions Limited
02.2022 - 06.2024

Test Analyst

Starlite Infotech Limited
12.2016 - 10.2020

Master of Technology -

Jagruti Institute of Technology
Chinthapudi Sai Pallavi