Chintoo
Ghaziabad
Summary
To realize my full potential in an organization, that appreciate my hand work and believes in organizational and employee development and want to sharpen my management set by contributing the best of my personal skills and knowledge to the excellence of an organization.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER (CUSTOMER RELATIONS OFFICER)
BANDHAN BANK
West Patel Nagar
02.2023 - 09.2024
- Managing customer service operation with ensuring customer delight by a focus on Achieving delivery & quality service in the shortest possible time
- Driving and monitoring the branch sales target for inbound team with a view to penetrating new account and expanding existing ones for a wide range of financial products & services
- Supervising key areas including customer satisfaction, TAT, compliance score and service rejections
- Customer servicing over the counter and cross selling
- Responsible for handling of various office account & day to day expenses and transactions
- Analyzing customer requirement in terms of cross selling
- Monitoring the managed customer portfolio and analyzing the cross-selling opportunities
- Accuracy in handling cash and maintaining the records
- Servicing the NRI client in terms of account
- Focused on HNI from customer reference
SENIOR OFFICER CASA
YES BANK
Paharganj
01.2022 - 02.2023
- Work as an Senior officer (CASA) Current account and saving Account
- It is an Individual role for the sourcing the branch leads for doing cross sell of all the liability products
- Manage business relations with existing customers to increase the depth of existing relationships
- Achieve sales targets as assigned by the organization on a monthly basis
- Record and track all engagement activities through the CRM system
- Focused on HNI from customer reference
RELATIONSHIP EXECUTIVE
Calibehr Business Support Services Pvt Ltd (SBI Credit Card)
Delhi NCR
07.2020 - 01.2021
- To Acquired credit card from mall and open market
- Customer service related to credit card query
- Focused on HNI from customer reference
- Target to acquired business from corporate
RELATIONSHIP EXECUTIVE
RANDSTAD PVT LTD (SBI Credit Card)
Delhi NCR
01.2019 - 01.2019
- To Acquired credit card from mall and open market
- Customer service related to credit card query
- Focused on HNI from customer reference
- Target to acquired business from corporate
Education
MBA -
MAHARAJA AGRASEN HIMALAYAN GARHWAL UNIVERSITY
PAURI GARHWAL, UTTRAKHAND06.2023
BA -
DELHI UNIVERSITY
DELHI, DELHI01.2021
12th science -
Government Boys Senior secondary school (CBSE Board)
DELHI, DELHI05.2017
10th science -
Government Boys Senior secondary school (CBSE)
DELHI05.2014
Skills
- Customer Services
- Business Intelligence
- Customer care organizational Skills
- Sales
Disclaimer
I, hereby declare that the above-mentioned information is genuine to my knowledge and I breathe responsibility for the correctness of the above-mentioned particulars.
Achievements
RH (Certificate of appreciation), 08/01/22, COUNTRY HEAD Contest The Spartans (Certificate and Trophy), 08/01/22, CH (Max Life Ins. Certificate of appreciation and Trophy), 12/01/22, CH (Certificate of appreciation IVY/GRANDE), 12/01/22, CH (HDFC Life Ins. Champion Trophy), 12/01/22, RH (Certificate of appreciation BAJAJ Health Ins), 05/01/23, ZH (Life Ins. Certificate of appreciation), 08/01/23, BBH/CAH “EDC LEGENDS CUP” (Certificate of appreciation), 12/01/23, RH Main Hoon Na!! (Life Ins. Medal), 03/01/23
Personal Information
- Father's Name: SH. MUKESH PAL SINGH
- Mother's Name: SUNITA DEVI
- Date of Birth: 01/17/99
- Gender: MALE
- Nationality: Indian
- Marital Status: Unmarried
Timeline
ASSISTANT MANAGER (CUSTOMER RELATIONS OFFICER)
BANDHAN BANK
02.2023 - 09.2024
SENIOR OFFICER CASA
YES BANK
01.2022 - 02.2023
RELATIONSHIP EXECUTIVE
Calibehr Business Support Services Pvt Ltd (SBI Credit Card)
07.2020 - 01.2021
RELATIONSHIP EXECUTIVE
RANDSTAD PVT LTD (SBI Credit Card)
01.2019 - 01.2019
MBA -
MAHARAJA AGRASEN HIMALAYAN GARHWAL UNIVERSITY
BA -
DELHI UNIVERSITY
12th science -
Government Boys Senior secondary school (CBSE Board)
10th science -
Government Boys Senior secondary school (CBSE)
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