CHIPPADA. RAVI TEJA

• Architected and constructed the complete corporate IT infrastructure, steadfastly adhering to the foundational principles of Zero Trust Architecture.
• Architected & migrated entire legacy IT Stack (Systems, Networks & Security) from on-prem to cloud within the corporate IT.
• Responsible for hardening of end devices (Windows & macOS) with industry standards such as NCSC & CIS.
• Responsible for deployment & integration of a wide range of cloud apps (200+ - Corp IT & Cloud) with Okta for SSO/SCIM & Device Trust.
• Responsible for Architecture, Deployment & maintenance of MDM’s (Intune & Jamf), Google Workspace, Sophos Endpoint Suite, Slack, Okta, Atlassian tools.
• Responsible for implementation & achieving the PCI,ISO 27001 controls/process/policies across the organization.
• Realized a remarkable 34% reduction in monthly IT expenditures through the strategic deployment of device and user trust protocols, optimizing efficiency while ensuring stringent cost management.
• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
• Implemented and maintained technology and software budget.

• Accomplished zero touch deployments for Windows and MacOS leveraging emerging tech stack i.e., Windows Autopilot and Pre-stage enrolment with Jamf Connect.
• Migrated multiple user sources (AD, Azure AD & Workday) to single source i.e., Okta, that allows organization to have single source of truth without any device bricks.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
• Developed and maintained $10 Million IT department operational budget.
• Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
• Authored service level agreements for help desk operations.
• Established cost-saving measures and alleviated compliance risk through software license audits.
• Delivered effective integrations of applications with Okta, Azure AD, Cloud IAM and enterprize software applications to centrally manage identity

Responsible for streamlining IT operations from a startup organization mode to a matured support model for Corporate IT (Internal IT), Server & Network infrastructure

• Upgrade technology blueprint & roadmap of the organization as per later trends and market standards with minimal impact to users and keeping the lights on day to day business operations
• Responsible for ensuring compliance with DOT regulations, valid certifications such as ISO 27001 and company standards
• Buildout of a NOC, Follow the sun model for Operations support
• Comprehensive understanding of Networking concepts, Server & Application Hosting concepts and IT Security Operations
• Managing complete IT Infrastructure Function for a mid-sized network of ~ 1500 nodes
• The team comprises below sub-functions: End User Computing, Network, Server, Enterprise Application Hosting, Telecom & Video Conferencing

• I've established an IT help desk which acts as a Single point of contact for the technical service desk in front of the customer management
• Ensured proper communication and quick resolution as a crisis manager
• Responsible for increasing productivity through combined work steps, removing non-value added tasks, adding automation and the development of effective work practices
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.

• Support Microsoft partners with Enterprise Cloud business needs
• Provide information throughout the various proposal, engineering and construction phases to the proposal and project teams with regard to all aspects of Development and Support
• Triage issues through impact assessment and initial investigation
• Working on pricing and enterprise contracts with the leading companies for services provided enterprise wide
• Simultaneously drive multiple issues to resolutions by relaying information between customers and appropriate Operations teams
• Worked on regular weekly sprints to widen-up the services establishments, involved in the process improvement meetings or regular standup's held within the team.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs

• Provide process and management support, and direction to Level-1 help desk team
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Completed software updates and assessed security patches for optimized computer use.
• Delivered helpdesk service and support to customers.
• Responsible for monitoring and quality assurance for all tickets and service request

• Offered technical troubleshooting of Symantec AV processes, providing redesigned best practices and process improvements