CHIRAG AHIR

Founded and managed a cafe, overseeing daily operations, customer service, and staff. Despite initial success, the business faced financial difficulties, leading to its closure. This experience enhanced my skills in financial management, problem-solving, and resilience.

• Company Overview: Client Data Analyst within the back-end Finance Team at Outco, a leading UK-based property management company.
• Maintaining accurate customer data on Outco's CRM system.
• Proactively managing and updating client information.
• Acquiring Purchase Orders (PO) for services through effective communication.
• Assisting client with inquiries regarding invoices, services, and site-specific matters.
• Manages the collection of outstanding invoices, ensuring timely payments are made to the company account.
• Ensure accurate entry of client details into the CRM, create billing accounts, and complete the onboarding process efficiently.
• Conduct weekly and monthly follow-ups as part of the Customer Data Team, reaching out to clients via email and phone to request payment.

2. Executive Credit Controller

• Manage and track the account balances within a specific portfolio, ensuring accurate reporting and timely follow-ups on outstanding payments.
• Research and apply various strategies (like payment plans or reminders) to improve the success of collecting overdue payments efficiently.
• Proactively contact clients with overdue balances, reminding them of their payments and offering solutions to resolve outstanding issues.
• Assist with additional administrative tasks, such as preparing reports, filing records, or supporting other AR-related activities, to ensure smooth operations.
• Address client inquiries or concerns about overdue payments, providing assistance and solutions to help ensure timely payment.
• Track and resolve support tickets related to accounts or payments, ensuring that issues are handled quickly and effectively to maintain client satisfaction.

Key Achievements:

• Reconciled and cleared older debt exceeding £264,000, employing strategic approaches to recover aged receivables and improve cash flow.
• Resolved complex billing issues and disputes, increased on-time payments, and improved client satisfaction.

• Document verification (Pharmacist division)
• 360 Compliance Check.
• Applying DBS.
• Provide assistance to the consultants and provide them with candidate information.
• Follow up with candidates for documentation, and ensure it is uploaded to the appropriate portals.

• Auditing files of Healthcare and Non-Healthcare sectors.
• Bookings of nurses, which includes other general categories.
• Working on contracts.
• Conduct audits and ensure they are completed in a timely manner.

• Sourcing CV from job portals and Linkedin.
• Calling candidates for job roles.
• 360-degree recruitment.
• Converting new candidate into a working candidate.

• 360 compliance
• Documentation Verification
• Adding data of candidate on portal

• Add jobs for my clients on different portals.
• Chasing references for UK and Indian clients.
• Confirmation of bookings for nurses.