Chirag Hitesh
Bengaluru
Summary
Results-driven Sales Engineer skilled in coordinating prototype testing and delivering impactful business and sales presentations. Proactive professional with a talent for identifying customer needs, providing tailored solutions, and maximizing profitability. Dedicated to achieving growth, revenue, and exceptional client satisfaction.
Overview
4
4
years of professional experience
Work History
Internal Service Sales Engineer
HHV pumps (Atlas Copco group)
Bengaluru
09.2024 - Current
- Created sales proposals for new and existing clients based on their individual needs.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Responded promptly to customer inquiries regarding product specifications, pricing, availability.
Customer Support Engineer
HHV pumps (Atlas Copco group)
Bengaluru
11.2023 - 08.2024
- Provided Technical Support: Delivered prompt and efficient assistance to customers, resolving technical issues and inquiries across phone, email, and chat channels.
- Order Management: Utilized CRM software to generate quotes and process customer orders, while closely monitoring dispatches and deliveries to ensure smooth operations.
- Cross-functional Collaboration: Worked closely with the technical team to coordinate and provide tailored solutions, ensuring customer satisfaction throughout the process.
Associated Engineer
Siemens Technology and Services Private Limited,
Bengaluru
07.2021 - 08.2022
- Specialized in HVAC graphics and animations as an Associate Graphic Engineer for two years.
- Proficient in utilizing Siemens design software with expertise in fundamentals of design, electrical technology, and solution enhancements. Involved in numerous migration assignments as well.
Trainee Engineer
Siemens Technology and Services Private Limited
Bengaluru
11.2020 - 06.2021
- Implemented best practices for automation development, resulting in improved code quality and configuration at ABT site, which is a Siemens-centric software.
- Collaborated with other departments within the organization to ensure successful completion of tasks.
Education
Diploma In Mechatronics - Mechatronics
NTTF - Nettur Technical Training Foundation
Bangalore08-2019
Skills
- Relationship Building
- Technical Troubleshooting
- Price Structuring
- Proposal Development
- Customer Support
- Sales process engineering
- Presentation Skills
- Cost Estimations
- Team Collaboration
- CRM Software
- Technical Documentation
Timeline
Internal Service Sales Engineer
HHV pumps (Atlas Copco group)
09.2024 - Current
Customer Support Engineer
HHV pumps (Atlas Copco group)
11.2023 - 08.2024
Associated Engineer
Siemens Technology and Services Private Limited,
07.2021 - 08.2022
Trainee Engineer
Siemens Technology and Services Private Limited
11.2020 - 06.2021
Diploma In Mechatronics - Mechatronics
NTTF - Nettur Technical Training Foundation
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