Results-driven professional with expertise in Internal Sales Operations, Aftersales Support, and CRM-based Order Management. Skilled in B2B Sales, Proposal Generation, Dispatch Coordination, and Customer Success Management. Proven ability in pipeline management, sales reporting, and cross-functional collaboration, with a focus on driving operational efficiency, client satisfaction, and revenue growth in fast-paced environments
Hi, I’m
CHIRAG HITESH
Sales Support Engineer – Internal Operations
Bengaluru
Summary
Overview
5
years of professional experience
4
Languages
Work History
HHV Pumps
Sales Support Engineer – Internal Operations
09.2024 - Current
Job overview
- Company Overview: Atlas Copco Group
- Lead internal sales operations by transforming customer needs into actionable, timely sales solutions. Optimized proposal generation processes, reducing turnaround time by 25% while ensuring alignment with client expectations.
- Developed customized quotes and managed end-to-end order tracking-from inquiry to dispatch.
- Collaborated with technical and logistics teams to enhance process transparency and improve client retention.
- Leveraged CRM and Dynamics 365 systems and time management tools to maintain data integrity and drive operational efficiency.
HHV Pumps
Customer Support Engineer
11.2023 - 08.2024
Job overview
- Company Overview: Atlas Copco Group
- Managed full lifecycle customer support including technical inquiries and order tracking using advanced CRM tools.
- Streamlined quote generation and dispatch procedures, resulting in a 30% improvement in delivery accuracy.
- Coordinated with technical teams to provide tailored and efficient solutions, enhancing overall client satisfaction.
- Maintained structured reporting systems to aid internal performance reviews and continuous process improvement.
- Atlas Copco Group
- Answered incoming support inquiries via chat, phone and email.
Siemens Technology & Services
Associate Graphic Engineer
07.2021 - 08.2022
Job overview
- Specialized in HVAC system graphics and interface animations to support technical documentation and project visualization.
- Contributed to migration projects that increased visual integration and platform compatibility by 20%.
- Collaborated cross-departmentally to ensure consistency in design and functional precision using Siemens design tools.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Siemens Technology & Services
Trainee Engineer
11.2020 - 06.2021
Job overview
- Supported system configuration and automation testing using Siemens ABT software.
- Identified and implemented process improvements that enhanced code quality and accelerated deployment speed.
- Worked closely with cross-functional teams to achieve timely project deliveries and gain insights into end-to-end engineering workflows.
- Attended professional development workshops to continuously update knowledge on industry trends, technologies, and best practices.
- Collaborated with senior engineers on complex projects.
Education
Jain UniversityBengaluru, India
BBA from Digital Marketing
04.2001 - 08.2019
University Overview
NTTFBengaluru, India
Diploma from Mechatronics
04.2001
University Overview
Skills
Internal Sales Operations & Workflow Optimization
undefinedTimeline
Sales Support Engineer – Internal Operations
HHV Pumps
09.2024 - Current
Customer Support Engineer
HHV Pumps
11.2023 - 08.2024
Associate Graphic Engineer
Siemens Technology & Services
07.2021 - 08.2022
Trainee Engineer
Siemens Technology & Services
11.2020 - 06.2021
Jain University
BBA from Digital Marketing
04.2001 - 08.2019
NTTF
Diploma from Mechatronics
04.2001
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