Chirag Rashmikant Karkhanis
Sr.Operation Engineer
Bangalore,Karnataka
Summary
Aiming towards running an infrastructure smoothly without any hindrance, with a track record of maximizing network performance via monitoring tools, implementing load balancing techniques, and system management. Possessing a process-driven mindset means working in a fast-paced commercial environment where quick decisions must be made. Looking forward to an opportunity from a company that wants to recruit talented people. An enthusiastic Sr.Operation Engineer eager to contribute to team success through hard work, attention to detail, and excellent organisational skills. clear understanding of operations and training in Linux and AWS. motivated to learn, grow, and excel in operations.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Sr.NOC Engineer
LiveVox Solutions Pvt Ltd
Bangalore, Karnataka
04.2008 - Current
- Monitoring System components such as CPU, Disk and SWAP space
- Diagnosing, monitoring performance issues using ps, top
- Experienced with working in Production, Development and Testing environment
- Analyzing server and network devices’ daily utilization through LogicMonitor
- Management of alerts generation
- Wave files generation
- Monitor and Management of Disk Utilization
- Case Escalation and Management through JIRA Ticketing system
- Managing host at node and pool level in load balancer
- LDAP account management
- Provides Help desk Support Management of NOC Handbook
- Configuration of IP phones
- Memory & CPU Monitoring
- Host management on Nagios Users Creation ISP connection management
- Managing Instances on ELB,
- Management of EC2 instance.
NOC Team Lead
Pronto Networks
Bangalore, Karnataka
10.2006 - 04.2008
- Monitoring the PHC Controllers and Access points, and sending notification to the Customers, notifying the issues
- Preparation of Documents if any new implementation or changes takes place in the Network
- Reports Generation on Call Analyzing, Sick Analysis of the locations and providing solutions
- Operating and maintaining the network by monitoring application (CSA)
- Attending customer Query escalation and providing effective solution
- Day-to-day case analysis on customer specific information and queries
- Technical Evaluation of team depending on the scope of troubleshooting
- Case Analysis Report on weekly basis and highlighting priority locations
- Weekly Uptime report to analyze infrastructure performance
- Inbound-Outbound calls analysis report to evaluate team on AHT, FTR and Escalation terms
- Gathering customers’ Feedback on monthly basis
- Preparation of NOC Handbook
- Team Management, training and recruitment.
Education
MBA - Leadership and Strategy & Supply Chain Management
NMIMS Global NMIMS
Bangalore 02.2021 - 04.2022
Bachelor of Science - Computer Science
Sikkim Manipal University
Sikkim 01.2012 - 07.2015
Skills
Linuxundefined
Certification
Redhat Certified Engineer Certification ID: 805009700339931
Timeline
MBA - Leadership and Strategy & Supply Chain Management
NMIMS Global NMIMS
02.2021 - 04.2022
Bachelor of Science - Computer Science
Sikkim Manipal University
01.2012 - 07.2015
Sr.NOC Engineer
LiveVox Solutions Pvt Ltd
04.2008 - Current
NOC Team Lead
Pronto Networks
10.2006 - 04.2008
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