Microsoft Excel
Chirag Krishnan
Event Manager
Mumbai
Summary
Dedicated Event Manager with extensive experience in organizing events for top banking and real estate clients in India. Have a strong background in planning and executing successful events, ensuring everything runs smoothly from start to finish. Known for attention to detail and ability to meet client needs, I thrive in fast-paced environments and enjoy managing multiple projects. Currently looking for a new opportunity to apply my skills in creating memorable events that make a lasting impact.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Client Servicing Executive
WOOT Factor Brand Architects
Mumbai
04.2023 - 09.2024
- Worked with major banking and real estate companies.
- Resolved minor customer issues, escalating crucial concerns to supervisor for immediate assistance.
- Analyzed customer feedback to identify areas of improvement and implement changes accordingly, resulting in improved overall service experience for clients.
- Resolved complex client issues, resulting in increased retention rates and positive feedback.
- Streamlined the client onboarding process for a more efficient and seamless experience.
- Developed long-lasting relationships with clients by maintaining regular communication and offering personalized solutions.
- Implemented new strategies to improve overall client satisfaction and loyalty.
- Maintained accurate client records in the CRM system, ensuring that all team members had up-to-date information on each account.
Artist Manager
HS Artist Services
Mumbai
08.2022 - 03.2023
- Supported artist goals with corresponding action plans and timelines.
- Oversaw budget and worked with artist to drive fiscal responsibility and profitability.
- Set realistic expectations with clients to consistently deliver on expectations.
- Streamlined communication between artists, agents, and producers for more efficient collaboration.
- Secured high-profile collaborations for artists, boosting their credibility within the industry.
Client Servicing Executive
Laqshya Live Experiences
Mumbai
03.2021 - 12.2021
- Kept records of inquiries, complaints and comments to assist problem resolution.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Developed long-lasting relationships with clients by maintaining regular communication and offering personalized solutions.
- Maintained digital records of delivery and receiving information.
- Contributed ideas during brainstorming sessions that led to innovative approaches in servicing our clientele base.
- Participated in weekly meetings with management to discuss updates, challenges, successes, and opportunities within the Client Servicing Department.
- Resolved complex client issues, resulting in increased retention rates and positive feedback.
Education
Bachelor of Commerce - Accounting And Finance
Mithibai Motiram Khundani College Bandra
India 05.2017 - 07.2020
Skills
Client Relationship Building
Software
Tally ERP 9
Timeline
Client Servicing Executive
WOOT Factor Brand Architects
04.2023 - 09.2024
Artist Manager
HS Artist Services
08.2022 - 03.2023
Diploma in Cyber Law
04-2022
Client Servicing Executive
Laqshya Live Experiences
03.2021 - 12.2021
Bachelor of Commerce - Accounting And Finance
Mithibai Motiram Khundani College Bandra
05.2017 - 07.2020
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