Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Chirag Kumar

Mangalore

Summary

Self-motivated and enthusiastic person looking forward to working with people, ready to learn, implement, and improvise on daily tasks and actions.

Overview

7
7
years of professional experience

Work History

Technology Support Specialist

Infosys
Mangalore
03.2020 - 08.2025
  • Worked with the AWS Partner team to support Migration Acceleration Program (MAP) funding activities, ensuring smooth execution of migration and cost optimization initiatives, while also verifying and creating FR IDs as well as the opportunity IDs.
  • Understanding the client requirements and sourcing candidates through the internal database, as well as scheduling lateral hiring.
  • Managed service requests through ticketing systems, ensuring timely follow-up and resolution.
  • Completed day-to-day duties accurately and efficiently.
  • Handling and loan processing for the U.S. Mortgage Bank, assisting the loan officer with complete document checkup, signature validation, and sorting out the errors based on the request, while maintaining quality with TAT.

Sales Associate

Skechers
Mangalore
03.2019 - 09.2019
  • Assisted customers with product selection and inquiries.
  • Managed store cleanliness and organization throughout shifts.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Collaborated with team members, and participated in training to enhance skills.

Delivery Executive

Flipkart/ E Kart Logistics
Mangalore
07.2018 - 01.2019
  • Delivered packages efficiently to customers across designated routes.
  • Managed inventory checks and maintained accurate delivery records.
  • Communicated with customers to confirm delivery details and resolve issues.
  • Trained new delivery personnel on company policies and procedures.
  • Assisted in resolving customer complaints regarding delivery services.
  • Loaded and unloaded goods at designated destinations safely.
  • Provided excellent customer service by responding promptly to inquiries.

Education

Bachelor of Science - Bsc

Sharada Degree College
Mangalore

Skills

  • Time management
  • Ticketing systems
  • Document verification
  • Customer relationship management
  • Problem solving
  • Migration support
  • Team collaboration
  • Expertise in loan processing
  • Effective communication
  • Mortgage loan processing

Languages

English
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Tulu
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2

Accomplishments

  • Appreciations on Gracias from Managers
  • Sport Award, Ramp Award and Insta Award
  • Ace award
  • Raising Star

Timeline

Technology Support Specialist

Infosys
03.2020 - 08.2025

Sales Associate

Skechers
03.2019 - 09.2019

Delivery Executive

Flipkart/ E Kart Logistics
07.2018 - 01.2019

Bachelor of Science - Bsc

Sharada Degree College

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Chirag Kumar