Hi, I’m
Chirag Makwana
Anand
Summary
Dynamic cybersecurity executive with proven expertise in data encryption and security policy development at Tech Elecon Pvt Ltd. Skilled in vulnerability assessment and incident response, I excel in problem-solving and enhancing network security. Adept at configuring firewalls and delivering endpoint protection strategies, I drive organizational success through proactive security measures.
Overview
18
years of professional experience
1
Certification
Work History
Tech Elecon Pvt LtdAnand
Executive
07.2024 - 05.2025
Job overview
- Safeguarded data through installation of firewalls and encryption programs.
- Configured firewalls, routers, and switches with rulesets per corporate standards.
- Developed and maintained security policies to protect organizational information systems.
- Directed vulnerability assessments to enhance information security systems.
- Evaluated emerging technologies for security implications on network infrastructure.
- Administered user accounts and access controls to strengthen compliance and security.
- Maintained current knowledge of cybersecurity trends through conferences and workshops.
- Provided technical support to end-users and resolved application errors.
Quick Heal TechnologyBaroda
Sr.Technical Support Engineer- L2 (Enterprise Product Only)
03.2015 - 06.2024
Job overview
- Managed ticket logs for Quick Heal Enterprise Product, ensuring SLA compliance.
- Delivered MDM Product training to all engineers in West Region.
- Scheduled monthly conference calls to discuss escalated issues and updates.
- Conducted demos and technical training on endpoint security solutions for dealers and customers.
- Acted as single point of contact for MDM Product in Gujarat Region, resolving escalated cases.
- Organized group training sessions for dealer engineers to improve product knowledge.
- Developed strategies for product positioning to enhance customer engagement.
- Provided pre-sales support and addressed inquiries regarding cybersecurity products.
Allied Digital Ltd.
Sr.Desktop Support Engineer
05.2011 - 02.2015
Job overview
- Managed Server 2008 Domain, administering Active Directory and Group Policy for all users.
- Performed daily backups on RDX for ERP application.
- Utilized ticket logging system to meet deadlines for support calls.
- Monitored ISP router, switches, and network rack for optimal performance.
- Provided AMC and FMS support for over 250 desktops, 70 dot matrix printers, and 30 LaserJet printers.
- Troubleshot cabling issues and network points for 180 end users across 2.5 kilometers of cable plant.
- Administered McAfee Antivirus server, managing groups and verifying daily updates.
- Conducted quarterly preventive maintenance on all printers and systems.
CMS Computers Ltd.
FMS Support Engineer
05.2008 - 04.2011
Job overview
- Managing & Maintaining Lease line, ISDN connectivity. (TATA, BSNL)
- Server Hardware support on IBM XSERIES_3650.
- Around 15 workstations 4 Laptops and 2 network Printers.
- Application Support on: OPUS, Oracle Base on line Applications Exchange client and various Site-specific web applications.
Sunpro IncorporationVadodara
Computer Hardware Engineer
10.2007 - 04.2008
Job overview
- Executed assembly and disassembly of PCs to ensure optimal functionality.
- Performed operating system troubleshooting for desktops and laptops.
- Utilized remote control tools for effective troubleshooting across devices.
- Resolved issues with desktop applications, including MS Office and Adobe.
- Installed and configured antivirus software; conducted on-demand scanning during virus threats.
- Conducted network connection troubleshooting at Level 1.
- Managed operating system installation and troubleshooting tasks.
- Configured and troubleshot mail clients to ensure seamless communication.
IIHT Computer EducationAnand
Lab Co-ordinate
07.2007 - 09.2007
Job overview
- Executed networking troubleshooting for office and client environments, enhancing connectivity reliability.
- Maintained office hardware to ensure optimal operational efficiency.
- Administered system operations, focusing on performance optimization and security management.
- Provided telephonic support for hardware and Windows systems, including XP and 2003 Server.
- Implemented new hardware and networking solutions at client locations to improve infrastructure.
- Managed computer AMC contracts and renewal processes, ensuring service continuity.
Education
Anand Arts collegeAnand
B.A
04.2007
University Overview
GPA: 63.00 %
D.N. High SchoolAnand
H.S.C.
03.2004
University Overview
GPA: 50.00 %
St.Xavier High SchoolJitodia
S.S.C
03.2002
University Overview
GPA: 70.29 %
Skills
- Data encryption and security policies
- Vulnerability assessment and incident response
- Network and firewall configuration
- Endpoint protection strategies
- Problem-solving expertise
- Team management
- Collaboration
- Customer service
- Time management
Educational Skills
- RHCE
- CCNA
- MCSA
- N+
- A+ (CompTIA)
Certification
- Sophos Central Endpoint and Server Product Update v2.0 to v3.0 (CU15)
- Sophos Central Endpoint Product Update v4.0 to v5.0 (CU15)
- Sophos Detection and Response Certified Engineer v5.5 (ET12)
Languages
English
First Language
Hindi
Advanced (C1)
C1
Gujarati
Proficient (C2)
C2
References
References available upon request.
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Timeline
Executive
Tech Elecon Pvt Ltd
07.2024 - 05.2025
Sr.Technical Support Engineer- L2 (Enterprise Product Only)
Quick Heal Technology
03.2015 - 06.2024
Sr.Desktop Support Engineer
Allied Digital Ltd.
05.2011 - 02.2015
FMS Support Engineer
CMS Computers Ltd.
05.2008 - 04.2011
Computer Hardware Engineer
Sunpro Incorporation
10.2007 - 04.2008
Lab Co-ordinate
IIHT Computer Education
07.2007 - 09.2007
Anand Arts college
B.A
D.N. High School
H.S.C.
St.Xavier High School
S.S.C
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