Handling front-end of softwares
Chirag Mangal
IT Consultant
Delhi
Summary
Adept IT Consultant with a proven track record at NCTE, enhancing client satisfaction and reducing downtime through expert system maintenance and security measures. Skilled in BYOD management and systems architecture analysis, I excel in fostering team growth and leveraging technology to solve complex problems. My approach combines language proficiency with strategic innovation, significantly boosting operational efficiency.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
IT Consultant
NCTE
Dwarka Delhi
07.2022 - Current
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Handled Server of the client by managing IIS server and database
- Creation of reports through Excel and power-BI
- Managing team of IT technicians for the whole organisation
- Handling users end experience of the applications developed by the team
Senior Executive
JJM Consultants
04.2022 - 07.2022
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Senior Executive
Exl India Pvt. Ltd.
02.2018 - 03.2022
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
Executive
Concentrix Daksh Pvt. Ltd.
09.2016 - 01.2018
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
Bachelor Of Computer Applications - Computer And Information Sciences
Jagan Institute of Management Studies
Delhi08.2016
12th - Commerce
Goodley Public School
Delhi05.2013
Skills
Language proficiency
Bring Your Own Device (BYOD) Management
Systems Architecture Analysis
Requirements analysis and design phases
Accomplishments
D.O. Letters from I.R.S with letter of recommendation for the work achieved in NCTE
Software
Handling e-office software of MoE
Certification
Data scientist
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementFlexible work hoursTimeline
IT Consultant
NCTE
07.2022 - Current
Senior Executive
JJM Consultants
04.2022 - 07.2022
Data scientist
02-2021
Senior Executive
Exl India Pvt. Ltd.
02.2018 - 03.2022
Executive
Concentrix Daksh Pvt. Ltd.
09.2016 - 01.2018
Bachelor Of Computer Applications - Computer And Information Sciences
Jagan Institute of Management Studies
12th - Commerce
Goodley Public School