Handling front-end of softwares
Chirag Mangal
IT Consultant
Delhi
Summary
Adept IT Consultant with a proven track record at NCTE, enhancing client satisfaction and reducing downtime through expert system maintenance and security measures. Skilled in BYOD management and systems architecture analysis, I excel in fostering team growth and leveraging technology to solve complex problems. My approach combines language proficiency with strategic innovation, significantly boosting operational efficiency.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
IT Consultant
NCTE
07.2022 - Current
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Handled Server of the client by managing IIS server and database
- Creation of reports through Excel and power-BI
- Managing team of IT technicians for the whole organisation
- Handling users end experience of the applications developed by the team
Senior Executive
JJM Consultants
04.2022 - 07.2022
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Senior Executive
Exl India Pvt. Ltd.
02.2018 - 03.2022
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
Executive
Concentrix Daksh Pvt. Ltd.
09.2016 - 01.2018
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
Bachelor Of Computer Applications - Computer And Information Sciences
Jagan Institute of Management Studies
Delhi08.2016
12th - Commerce
Goodley Public School
Delhi05.2013
Skills
Language proficiency
Accomplishments
D.O. Letters from I.R.S with letter of recommendation for the work achieved in NCTE
Software
Handling e-office software of MoE
Certification
Data scientist
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementFlexible work hoursTimeline
IT Consultant
NCTE
07.2022 - Current
Senior Executive
JJM Consultants
04.2022 - 07.2022
Data scientist
02-2021
Senior Executive
Exl India Pvt. Ltd.
02.2018 - 03.2022
Executive
Concentrix Daksh Pvt. Ltd.
09.2016 - 01.2018
Bachelor Of Computer Applications - Computer And Information Sciences
Jagan Institute of Management Studies
12th - Commerce
Goodley Public School
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