Chirag Meher
Mumbai
Summary
SAP Consultant and L1 Application Support Engineer with experience in troubleshooting and user support. Proven ability to resolve technical issues efficiently while maintaining high user satisfaction. Committed to continuous learning and expanding expertise in new SAP modules. Strong attention to detail enhances problem-solving capabilities.
Overview
6
6
years of professional experience
Work History
Application Support Engineer L1 - SAP
Quess Corp (Client : Reliance Retail)
Mumbai
05.2025 - Current
- Provided first-level support for SAP MM, SD, and Inventory Management modules by resolving user-reported issues and tickets.
- Troubleshot basic errors in purchasing, sales order processing, goods movement, and delivery processes.
- Logged and tracked service tickets through HPSM Tool, ensuring timely resolution within SLAs.
- Collaborated with cross-functional teams to escalate unresolved issues to L2/L3 support for further analysis.
- Created and updated documentation for recurring issues to enhance knowledge base development.
- Demonstrated strong attention to detail during issue diagnosis, minimizing disruption to business operations.
- Participated actively in team meetings while pursuing continuous learning opportunities related to SAP.
Operations Intern
Future Kraft
Mumbai
05.2019 - 06.2019
- Provided technical support to enhance frontline team efficiency in daily operations and specialized projects.
- Developed and oversaw project plans, timelines, and financial budgets.
- Conducted routine operational assessments, pinpointing, and implementing areas for enhancement.
- Managed database systems to streamline operational data tracking and analysis.
- Organized and inputted information into database systems for seamless accessibility.
- Assisted the operations team in optimizing resource allocation and utilization to control expenses effectively.
Education
Bachelor's Degree - Information Technology
Vasantdada Patil College of Engineering Bachelor's
Mumbai 06-2023
Diploma - Information Technology
Vidyalankar Polytechnic
Mumbai06-2020
Skills
- SAP MM (Materials Management) – Issue resolution & purchase order processing
- SAP SD (Sales & Distribution) – Sales order, delivery, and billing support
- SAP IM (Inventory Management) – Goods movement and stock monitoring
- L1 Support & Troubleshooting
- Ticket Management (Incident, Service, and Change Requests)
- End-User Support & Issue Documentation
- SLA-based Ticket Resolution
- Communication with Functional & Technical Teams
- Basic debugging and error log analysis
- Attention to detail in issue diagnosis
- Continuous learning and adaptability
Hobbies & Interests
- Competitive online gaming (strategy games, team-based shooters)
- Organize local gaming tournaments with friends
- Hiking
Timeline
Application Support Engineer L1 - SAP
Quess Corp (Client : Reliance Retail)
05.2025 - Current
Operations Intern
Future Kraft
05.2019 - 06.2019
Bachelor's Degree - Information Technology
Vasantdada Patil College of Engineering Bachelor's
Diploma - Information Technology
Vidyalankar Polytechnic
Similar Profiles
Vikram V VVikram V V
Senior System Engineer at Quess IT Staffing (A Division of Quess Corp Ltd) || Client VonageSenior System Engineer at Quess IT Staffing (A Division of Quess Corp Ltd) || Client Vonage
Ramu SarkarRamu Sarkar
Senior Technical Engineer at Quess Corporation Ltd (Reliance Retail IT)Senior Technical Engineer at Quess Corporation Ltd (Reliance Retail IT)
Jagdish ChandraJagdish Chandra
Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)
Bhoomi KumbhaniBhoomi Kumbhani
Clinical Physiotherapist at Umiya Physiotherapy ClinicClinical Physiotherapist at Umiya Physiotherapy Clinic
Diksha SinghDiksha Singh
Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.Key Account (Project Management Office) at Brandola Marketing Solutions Pvt. Ltd.