Chirag Nihalani
General Insurance Expert
Noida
Summary
Serviced-focused General Insurance expert with experience of over a decade in U/W, claims, product and operations.
I am looking for a dynamic role with a progressive organization where I can learn, think and perform with I desire to reach the pinnacle of the GI industry and librating the economy by enabling insurance for all.
Overview
12
12
years of professional experience
Work History
General manager GI
Insurance Samadhan
05.2022 - Current
- Working as a claims' expert in all general insurance claims i.e. fire, marine, engineering, motor, health etc. for achieving a resolution rate of 75%
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Data analytics and its utilization in process improvement and optimization, building processes from scratch and ensuring implementations
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Vital role in client's journey automations, closely working with the Product and tech team to build new solutions
- Operations management and driving result-based approach
- Conducting various trainings and webinars for internal and external employees
- Ensuring achievement and growth in registrations, resolutions, & revenue
- Providing inputs and brainstorming with the marketing team for better results
- Direct contributions in controlling Outgo benefitting the top line and bottom line
- Contribution in Due diligence and yearly audit exercise
- Business development and corporate visits
Branch Manager
The Oriental Insurance Company
10.2018 - 04.2022
- Handling an entire branch which consistent growth and more importantly maintaining a profitable ICR
- U/W all lines of business i.e. Fire, marine cargo, health, GMCs and other miscellaneous
- Claims processing and auditing for the branch
- Procuring new business and developing distributor network in tier 3 city
- Managing branch operations and achieving YoY targets
- One of the only 3 branches in entire Gujarat to manage a health ICR below 80
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Administrative Officer
The Oriental Insurance Company
08.2014 - 10.2018
- U/W of both corporate as well as retail business of all LOBs
- Worked in Claims processing including Fire, marine, Health etc.
- Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
- Handled large quantities of motor claims while working at the claims hub centre
- Building relations with brokers and providing competitive quotes in order to gain corporate business
- Contributions in successfully getting the audits and accounts closings done
Marketing Executive
Ansal API
03.2012 - 04.2014
- Handling HNI clients along with operations and sales
- Understanding and launching new projects in market
- Resolving the issues pertaining to allotments
- Increased brand awareness by developing and implementing innovative marketing campaigns.
Education
Fellowship of Insurance -
Insurance Institute of India
04.2001 -
MBA -
R.A. Podar Institute of Management
B. Com -
Seedling College, JNU
Senior Secondary Examination -
Seedling Public School, Jaipur
Skills
General Insurance Claims
General Insurance U/W
Superb analytical skills
Problem solving mindset
Customer Relationship Management
Distribution Management
Operations Oversight
Excellent communication skills
Interpersonal skills
Passionate about work
Perseverance
Punctuality and discipline
Areas Of Specialization
General Insurance is my key area of specialization. I completed my Fellowship in insurance from III in 2015 along with a Diploma in health insurance. I have dealt with a vast variety of departments including Fire, marine, motor, engineering and health insurance U/W and claims as well.
Summer Internship
Honda Siel Cars India, Greater Noida, Product Planning, Scope of CNG as a car fuel in India & Consumer behavior and concerns regarding CNG in their cars.
Extracurricular Activities
Anchored various events at school and college. Winner at various debates and extempore competitions Volunteered for Robinhood army. Outdoor sports: Basketball, volleyball, badminton
Projects
Indian Premier League 4: Media associate in 2011
Conducted a survey on Police Behavior and corruption
Timeline
General manager GI
Insurance Samadhan
05.2022 - Current
Branch Manager
The Oriental Insurance Company
10.2018 - 04.2022
Administrative Officer
The Oriental Insurance Company
08.2014 - 10.2018
Marketing Executive
Ansal API
03.2012 - 04.2014
Fellowship of Insurance -
Insurance Institute of India
04.2001 -
MBA -
R.A. Podar Institute of Management
B. Com -
Seedling College, JNU
Senior Secondary Examination -
Seedling Public School, Jaipur