Chirag Oswal
Pune
Summary
An efficient team leader with total 10 years of experience in the capital market and logistics. Expertise in collections, import clearance, revenue recovery, reconciliation and addressing client issues and People Management.
Ability to quickly pick up and use new skills which are necessary for successful outcomes.
Strong teamwork and collaboration skills as well as a great sense of self-motivation.
Perfect data integrity is ensured through direct client participation throughout the entire process. Recognized by stakeholders and management.
An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational skills.
Resourceful in the completion of projects with minimal supervision.
Overview
11
11
years of professional experience
Work History
AR Collection
Team Leader
Pune
01.2021 - Current
- Actively drives a team of 20 people who handles approximately 3500 large & small accounts per FTE
- Monitor the past due accounts to ensure the outstanding invoices are paid & customer is complying with the payment term
- Accountable to keep a track record of accounts which are ageing over 90 days and contact to account executives, account managers & sales representatives to have a discussion with customers to ensures the customer is paying the outstanding balances
- Takes a decision to place the account on COD and suspend the account and post the overdue invoices to collection agencies for delinquent accounts
- Contacts internal and external customers and vendors if required to gather inquiry details and provide resolution and ensuring customer satisfaction
- Ensures the bad debt exposure is reduced
- Analyze the KPI to ensure the team is one the way to achieve the target
- Allocates & tracks the payment rejection of accounts to team and ensures the payment for those accounts are collected
- Provides support to team members to address billing issues and provide requested reports
- Be accountable for managing team efficiencies, ensuring efficiency targets are met, Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Pro-actively Co-ordinates, escalates to resolve system issues as required to ensure deliverables are met. Attends and drives conference calls with internal and external stakeholders and provides resolutions. Ensure all deliverables and reporting timeliness and accuracy are met by the team
- Drives team performance and motivates team to achieve business goals and customer satisfaction with his/her expertise
- Conducts operational audits to ensure effective operational performance
- Evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity
Assistant Team Leader
Ireland COD
12.2020 - 12.2021
- Handling calls to understand dispute, queries raised by customer, accordingly, resolving and revert to concerned team with findings
- Trained new team members on scripts, company services, and collection strategies
- Preparing Audit report BSC and SLA for onshore Client
- Negotiated to collect balance in full
- Provide stability and explain significant fluctuating situation which company would face in future
- Undertook bubble assignments in business finance operations to support respective functions
- Partnered with businesses for cost reductions avenues / inventory obsolescence
- Maintained high volume of calls and met demands of busy and productive group
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
Coordinator
EMG Department
10.2016 - 12.2020
- Managed efficient cash flow reporting posted cash receipts, and analyzed chargebacks, independently addressing, and resolving issues of customer
- Reconciling regular and monthly billings generated in oracle
- Coached employees through day-to-day work and complex problems
- Audit of Guaranteed Service Refunds (GSR) filed due to failure in committed delivery service
- Well versed with accent as has been working on customer voicemail Credit rating review of Client profile
- Conduct training programmed for new joiners
Administration Assistant
Europe Billing Process
01.2014 - 10.2016
- Manual billing, Rebilling, Verification of billing, clearing of suspense billing that get stuck in system need manual check & investigation
- Capturing data from FVT, ICRIS, CITRIX for release of billing
- Produce, distribute, and track more than 700 invoices monthly
- Analyzing variances in P&L & BS account (Actual vs Forecast/Budget)
- To calculate Incentives for customers as per contract
- Preparing daily and Monthly Deletion Reports
Education
Master of Business Administration - Finance
Sinhgad Institute Of Business Administration
Pune01.2014
Bachelor of Commerce - Costing and Accounting
MKCL - Pune
Pune01.2012
Skills
- Team Leadership
- Teaching
- Data Analysis
- Staff Management Skills
- Stakeholder Management
- Project Support
- Strategic Planning
- Effective Communication Skills
Affiliations
- President Future Leaders Committee
- Active member of CSR Committee Forum
- Documentation Group: Preparing SOP's and DLP's
Accomplishments
- Leadership Excellence Award from VP
- Got Appreciation for 100% quality and Accuracy
- Got Rewards and Recognition under various company categories such as “Brand Promise, Professionalism, Dependability, Planning, and Organizing”
- Got appreciation for Teamwork
Toolsandapplications
- Citrix/ICRIS/ ISPS/ Sales Force/ GSC (Global Collection System)
- Oracle and ERP
- FVT Mainframe for Order management
- Advanced Excel and PowerPoint
- Maharashtra State Certificate in Information Technology (MS-CIT)
- Tally ERP 9.1
Focused Area
- Specialist in Financial Planning and Accounting/ Accounts Receivable / Payables/Collections/ Reconciliation
- Enhancement in Team Engagements and People Management
- Bring new projects by working in-depth with clients
- Excellent Client Relationship
- Dispute Management
- Driven multiple projects. Macro creation to cut down the FTE estimation and cost reduction with the help of application development team
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
AR Collection
Team Leader
01.2021 - Current
Assistant Team Leader
Ireland COD
12.2020 - 12.2021
Coordinator
EMG Department
10.2016 - 12.2020
Administration Assistant
Europe Billing Process
01.2014 - 10.2016
Master of Business Administration - Finance
Sinhgad Institute Of Business Administration
Bachelor of Commerce - Costing and Accounting
MKCL - Pune
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