Chirag Patel

• Review submitted orders for accuracy, properly formatted artwork, and
delivery timeline
• Prepare purchase orders and coordinate with supplier for each item
on order
• Follow/track client orders to ensure on-time delivery
• Update each order with detailed notes and follow up activities
• Resolve any order issues by coordinating new options if necessary
• Communicate with client and vendor throughout order process
• Develop positive relationships with both client and vendor
• Coordinate custom orders with client and sales partner
• Post vendor and client invoices

• Processed online and manual orders
  • Kept records of customer interactions, transactions, comments, and
  complaints
  • Communicated and coordinated with sales reps as necessary
  • Coordinated special projects
  • Data and CRM entry
  • Crossed trained in other departments to enhance customer experience
  • Built and maintained strong customer relationships via phone and email by
  responding to customer needs with speed, accuracy and professionalism
  • Handled customer complaints, provided appropriate solutions and
  alternatives to ensure resolution
  • Built working partnerships with the sales team by working directly with sales
  reps to address issues and concerns in a timely manner for their accounts
  • Handled all customer inquiries and delivered exceptional service to ensure
  100% customer satisfaction