Hi, I’m
Chirag Patel
Workshop Supervisor / Workshop Foreman /
Vadodara
Summary
A team player that Provides world class customer service and an extremely high level of attention to detail and works well in a high paced dynamic environment.
Overview
19
years of professional experience
2009
years of post-secondary education
4
Languages
Work History
Sterling oil resources and Energy production Ltd.
LMV Workshop IN charge (Acting Role Like Workshop manager)
10.2017 - Current
Job overview
- Monitoring Vehicles Functionality, Ford F150, Toyota Hilux, Hyundai vehicles, Nissan Navara, Dongfeng, Forthing
- Contact local suppliers take Quotation and negotiate the price for parts and making Purchases request to the HOD taking approval
- Maintaining service records and control staff arranging manpower depending on work
- Materials request approval and punching in ERP system
- Maintain Vehicle service Records and Repaired Records in Excel sheet & reporting Daily Report to Head Office at Lagos
- Maintaining PR record and Vehicles Wise Expense in Excel sheet
RSA Automotive Pvt. Ltd.
Certified Service Advisor
05.2017 - 10.2017
Job overview
- Greeting Customers and listening his car problem and give him estimate of total service cost
- Inspecting the vehicle
- Listening to their problems, diagnoses the vehicle
- Determining Type of Service Required
- Demonstrating Knowledge & Competence
- Preparing Job Cards Using Global Dealer management system
- Providing Correct Time of Cost Estimates to Customers
- Tracking Vehicle through the workshop
- Taking Approval for Additional Work or Part Replacement
- Solving Problem at the First Time
- Delivering customer satisfaction from receiving to delivery & Delivering high Quality Service
- Notified for routine maintenance and Taking Road test
Avis Rent a Car, Africa
Senior Service Advisor, Parts Supervisor & Diagnostic Technician
05.2015 - 04.2017
Job overview
- Scheduling service appointments (Obtain customer information and vehicle data prior to arrival)
- Performing work specified on the repair order with efficiency and in accordance with dealership
- Opening and closing repair orders (listen and ask questions to fully understand the customer’s service request and clearly document it on the repair order)
- Providing complete and accurate written cost estimates for labor and parts
- Verifying and proof repair stories (Complaint, Cause and Correction)
- Communicating directly with the Workshop Manager so that customers can be informed if any additional service is needed
- Providing an estimate of time needed for additional repairs
- Testing for breakdowns, mechanical overhauling, installation and replacement of engine components, braking system, wheel alignment, compressor, radiator, transmission and other auto mechanical components
- Verifying warranty and service contract coverage and exclusions
- Carefully inspecting every completed job for compliance with repair order
- Working with the shop foreman to manage and prioritize work flow
- Educating and up-selling customers on the full scope of services we offer
- Promoting sales of additional repairs
- Providing labor cost estimates, if necessary, in conjunction with diagnosis section
- Taking Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
- Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc
- Identify mechanical problems, often by using computerized diagnostic equipment
- Test parts and systems to ensure that they are working properly
- Follow checklists to ensure that all critical parts are examined
- Perform care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tires
- Repair or replace worn Out parts
- Disassemble and reassemble parts
- Engine overhaul
- Use testing equipment to ensure that repairs and maintenance are effective
- Diagnostics Tools using JDIAG and Auto boss
- & Control Quality Department
- Diagnose customer vehicle & advise him on necessary repairs (Vehicle acceptance)
- DDB: Direct dialogue bay
- Experience of advanced diagnostic principles to establish electrical, mechanical and electronic faults
- Good understanding/experience of repairing core vehicle systems including engine transmission, electrical systems, braking, steering, suspension, fuel injection & emissions
- Assisted owner in the management of all aspects of the new and used automobile and light duty truck repair business ensuring the highest standards of customer service
- Set work priorities on a daily basis and managed unscheduled business
- Completed vehicle service requirements by diagnosing and repairing vehicles; including changing filters, tires, belts and hoses and inspecting heating/air conditioning, steering/suspension, brakes, check engine lights, anti-lock brakes, and air bags, ASP, Immobilizer system, Resetting ECM, Copying Transponder Key and programming
- Maintained a safe and clean environment following standards and procedures and state and federal regulations
General Motors India Pvt Ltd.
Technician
01.2007 - 05.2014
Job overview
- Liaison for integrated Management System (ISO-9001 -2000, ISO 14001 & GM-GMS) in general assembly shop
- Coordinator of standardization & built in quality and ensure it by regular audits, PMP Audit daily basis
- Daily planning of work force, Tools, Fixture &Machine Coordinated & planned all shop floor Base Team activities
- Service& Repair for CARS, online repair, BNI repair, water leakage repairs all repair activity
- Analysis for Global customer audit department Defect (7 diamond process)
- Developed Kaizen base and suggestion base Fixture and Hand tool
- Working with all shop floor activities base on integrated management system (IMS system) developed a system on assembly line to provide for minimum inventory holding & reducing production downtime
- Review & update PFMEA and control plan based on the feedback of internal / external customer
- FIFO system operate and develop SOP, SOT, KYT, Safety core value
- Entrusted with the onus to handle new projects from scratch to its successful implementation, encompassing budget planning, shop -floor facility, documentation like ODS, JES, SOS, QCOS, PFMEA & control plan, tools and equipment layouts, prototype build, process arrangement and setup, workload balancing, trouble shooting, in house developments and future modification
- Also, Quality Champion in GA shop
Kamdhenu Motors Pvt Ltd.
Service Technician
09.2005 - 01.2007
Job overview
- Looking customer problem & resolve it
- Hand on experience of all kind of automobile repairs / services related to Engine, Electrical, Cooling system, Ignition systems, Exhaust system etc
- Wheel servicing, wheel balancing, wheel alignment, break bleeding, Noise test
- Find out the root causes of various problems in vehicle, repairs it as per the standards and feedback given to Engineer of Honda
- Responsible for quality, Pre-Delivery Inspection and Repairs of vehicles supplied for new customer
Education
National Institute of Engineering
Bachelor program from mechanical Engineering
National Institute of Engineering
Diploma from Mechanical Engineering
NCVT
Industrial Training Institute from Mechanic motor vehicle trade
Skills
Workshop organization
Scheduling and planning
Maintenance management
Equipment troubleshooting
Accomplishments
- Won Award for active participation in 'Suggestion Scheme' and many more ideas Award.
- General Awareness Test in 2nd ranker at GA SHOP.
- STAR PERFORMANCE OF THE MONTH OF OCTOBER -2011 Quality circle training certificate.
- An IMS co coordinator of the area successfully clears all the audits till date.
- Instrumental in leading my team to top as highest cost saving team by communizing fixtures, pallets, special tools & equipment's for various models & huge cost savings through colonization for organization.
Skypeid
patelc196
Personal Information
- Place of Birth: Gujarat
- Passport Number: T378568
- Father's Name: Vinubhai I Patel
- Marital Status: Married
Timeline
LMV Workshop IN charge (Acting Role Like Workshop manager)
Sterling oil resources and Energy production Ltd.
10.2017 - Current
Certified Service Advisor
RSA Automotive Pvt. Ltd.
05.2017 - 10.2017
Senior Service Advisor, Parts Supervisor & Diagnostic Technician
Avis Rent a Car, Africa
05.2015 - 04.2017
Technician
General Motors India Pvt Ltd.
01.2007 - 05.2014
Service Technician
Kamdhenu Motors Pvt Ltd.
09.2005 - 01.2007
National Institute of Engineering
Diploma from Mechanical Engineering
01.2006
NCVT
Industrial Training Institute from Mechanic motor vehicle trade
01.2003
National Institute of Engineering
Bachelor program from mechanical Engineering
01.2009