Chirag Pathak
Delhi
Summary
Highly motivated individual with a passion for leading teams. Possesses excellent communication and organisational skills with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in managing daily operations and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
PACIFIC AN ACCESS HEALTHCARE COMPANY
04.2023 - Current
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
Team Leader
PACIFIC AN ACCESS HEALTHCARE COMPANY
09.2021 - 04.2023
- Tracking client inventory and mapping it in such the way that we are completing all the matrices with in stipulated time
- Managing multiple client project & keep a track in order to showcase feedbacks to the bottom outliners and appraising top performers
- Delegating tasks to team members in such a way that they also feel motivated and learn new things
- Empowering team members with skills to improve their confidence, process, knowledge, and communication skills
- Resolving any conflicts with in the team members and helping them to understand the situation in better ways by creating a pleasant working environment that inspires the team
Senior Associate
PACIFIC AN ACCESS HEALTHCARE COMPANY
08.2019 - 08.2021
- Responsible for looking after denied or pending claims and reopening them to receive maximum reimbursement from the insurance companies
- Worked on Multiple projects like High Dollar, 180+ resolution etc.
Associate
PACIFIC AN ACCESS HEALTHCARE COMPANY
08.2018 - 07.2019
- Worked on Multiple projects like High Dollar, 180+ Report.
Education
BACHELOR OF ARTS -
IGNOU
01.2019
Skills
- Leadership
- Management
- Problem Solving
- Active Listening
- Monitoring Projects
- Flexibility
- Open Communication
- Conflict Resolving
- Quality Control
- Resource Management
- Motivator
- Employee Supervision
- Team Building
- Training and mentoring
- Process Improvement
- Performance Tracking
- Operations Management
- Operational planning
Accomplishments
- Achievements/Tasks
- Created highly effective new program that significantly impacted efficiency and improved operations.
Hobbies and Interests
- Bodybuilding
- Travelling
- Adventure
- Cooking
- Reading Books
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Punjabi
Intermediate
B1
Certifications
- LEAP 300 Certification Program
Timeline
Assistant Manager of Operations
PACIFIC AN ACCESS HEALTHCARE COMPANY
04.2023 - Current
Team Leader
PACIFIC AN ACCESS HEALTHCARE COMPANY
09.2021 - 04.2023
Senior Associate
PACIFIC AN ACCESS HEALTHCARE COMPANY
08.2019 - 08.2021
Associate
PACIFIC AN ACCESS HEALTHCARE COMPANY
08.2018 - 07.2019
BACHELOR OF ARTS -
IGNOU
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