Summary

Overview

Work History

Education

Skills

Accomplishments

Chirag Puri

Manager - 1 German Business Operations

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8

8

years of professional experience

1

1

Language

Work History

Sales Engineer

PR Tech Solution for VOIP services

Faridabad

2015.08 - 2016.09

From Aug'15 —Sep'16.
Analyzed market trends, competitor performance and product strengths.
Developed and implemented pursuit plans for opportunities within assigned key accounts.
Suggested ideas for product evolution and new product variants.

Manager

AT AMAZON

2017.01 - Current

Currently working as a SPS German Language, -1 for Amazon Selling Partners handling team of 23 German associates catering to Selling Partners for EU region. Managing 28 core KPIs & 23 hygiene KPIs, Leading RFR Program for VCC IND (ROI) with detailed dive & RCA to meet the year end goal. Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance. Handling Jeff B Escalations, Handling High Velocity/High Priority ASINs, L8 Seller escalations.
Managing VCC DEL site PMA performance for the 41 teams to derive the performance week on week, where have been successfully able to improve the Site from 3rd to 1st position in IND, the goal is to sustain at 1st position across all IND sites. Controlled costs to keep business operating within budget and increase profits.
Skilled in Vendor Management, Seller Management, Retail, Catalogue & AWS
Previously worked as a part of SPS Quality Auditing Team: Creating VBA Macros & SQL Queries to automate data reports and to generate reports through ETL. Made automated Auditing Tool (using EXCEL, SQL, VBA and Access) for Higher Leadership team.

Education

B.Tech - Mechanical Engineering

B.S.A.I.T.M

Faridabad

2011.07 - 2015.06

Skills

Proficient in languagesundefined

Accomplishments

Training in industrial tools 5S & Kaizen by JCB India PVT LTD: Learned and implemented the industrial tool 5S in industry
Training in SQL and ETL: Learned SQL to write, edit, create job and run on the ETL tool at Amazon
Training in Certified Specialty Mentor: Cleared 3 days training on How to Mentor at Amazon
LinkedIn - AWS Certifications: AWS Networking, AWS Security and Cloud Computing certifications at LinkedIn.