Chirag Shah

Working for Luby's Restaurant Corporation A US client Havig Restaurant chain In Texas.

Managing IT infrastructure And Helpdesk Support Team. Managing Microsoft System Center suite As well as INtune Cloud MDM. Microsoft 365. Migration from On-Premise Infrastructure to Azure Cloud. Managing all security compliance like PCI, SOC, and SOX. Managing Sectigo Certificate Manager for SSL and Internal CA. Managing KnowBe4 Phisher and other security training Modules.Monitoring Microsoft Block 64 MRE consultant's AUDIX and other monitoring tools.

Working With Stemmons for Client Luby's Inc. US (Texas) )-based Restaurants chain having 130 + Locations. Enterprise with Hybrid cloud infrastructure Managed With Microsoft System Center Suite. SCCM, SCOM, SCSM, Orchestrator, DPM. Having Cisco and Meraki Managed Switches Firewalls, Fortigate SCIM with Alien Vault, Managing and monitoring networks with ManageEngine products. Helpdesk with SCSM and Cireson as the frontline portal. Network With around 1800 + active computers, and around 100 + servers. SQL, WEB servers, Radius server FTP, DFS, etc. Building and Managing the Indian team for Luby's for System Center Engineers, Network security engineers Web Developers Database Administrators, and helpdesk. Building and Managed The Helpdesk and Network Engineers Team During the COVID-19 Lockdown period.

It Infrastructure Support To Clients needing Software development Cloud Migration website development Network and system support.

• Established network specifications and analyzed workflow, access, information, and security requirements.
• Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Completed reports detailing network and systems performance and downtime issues.
• Provisioned new software and hardware for use, following established security policies.
• Managed onboarding and offboarding of employees.

Help-desk support to Creative solutions In Health Care (CSNHC US) L2 L3 and Exchange And AD administration for the company. Server monitoring for Terminal Servers SQL AD Fusion, Etc. Migration from Legacy to Office 365 Enterprise, installation administration, and monitoring of Trend Office scan Company-wide. Integrated Single sign-on to Office 365 enterprise-wide. CSNHC has a facility located in all areas of Texas. Implementation and provided L3 and above support for the same.

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Identified and immediately resolved issues with network devices.
• Managed computer operation scheduling, backup, storage, and retrieval functions.
• Manage and monitor Servers Located in US data Center and Provide help-desk support to the client mainly (CSNHC).

• Maintained current software licenses for computers.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Designed and evaluated WAN and LAN connectivity technologies.
• Led server infrastructure development, quality assurance, staging, and production systems.
• Managing Server's Windows 2003, 2008 AD, Exchange, SQL Server 2005 2008 2012 2013 Web server DNS VOIP server Firewall Etc.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Built, repaired, and installed computer-related hardware based on deployment procedures.
• Managed entire IT requirements of the Company as well as of our client who wanted to start a new center Buying IT products Installing Servers Linux Windows VOIP bandwidth management etc
• Interacted and negotiated with vendors, outsourced, and contractors to secure products and services.
• Guided organizational technology strategy and roadmaps. to implementation and training.