Chirag Tiwari
Ahmedabad
Summary
Operations and management professional with extensive experience in workforce and inventory oversight, staff scheduling, and client engagement. Streamline processes to improve service delivery and implement safety protocols to support operational excellence. Lead cross-functional teams to strengthen continuous improvement and enable revenue growth through strategic planning and resource management.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Field Area Coach
Tipping Mr.Pink PVT LTD
Ahmedabad
02.2026 - Current
- Coached business owners on strategic planning and goal-setting to enhance operational efficiency.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated learning outcomes against business needs and implemented plans aligned with objectives.
- Fostered a culture of continuous improvement, encouraging feedback and adaptive change methodologies.
- Mediated stakeholder meetings to align goals and foster collaborative working environments.
- Monitored compliance with health and safety regulations, ensuring a safe working environment for all employees.
Restaurant General Manager
Sapphire Foods Pvt Ltd (KFC)
07.2023 - 09.2026
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Supported team in delivering exceptional customer service, resulting in enhanced guest satisfaction and loyalty.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Monitored inventory levels, facilitating timely restocking and reducing waste.
- Correctly calculated inventory and ordered appropriate supplies.
- Gained proficiency in restaurant management software to streamline inventory tracking. for efficient order processing and inventory tracking.
- Collaborated with kitchen staff to maintain quality food preparation and presentation.
- Participated in staff training sessions, fostering a culture of teamwork and efficiency.
- Adapted to fast-paced environment, managing multiple tasks efficiently during peak hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with health and safety regulations, maintaining a safe environment for both staff and customers.
- Contributed to daily operations by maintaining a safe environment for staff and customers., ensuring health and safety compliance and a safe environment for staff and customers.
Area Manager of Operations
Cure Foods Pvt LTd
08.2022 - 01.2023
- Oversaw daily operations to ensure compliance with company standards and regulations, enhancing operational integrity.
- Led cross-functional teams to implement operational improvements and enhance service delivery.
- Analyzed operational data to identify trends and drive strategic decision-making.
- Streamlined inventory management processes, improving accuracy and reducing waste.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed training programs for staff, fostering a culture of continuous improvement and efficiency.
- Implemented safety protocols, resulting in enhanced workplace safety and reduced incidents.
- Facilitated cross-departmental communication, resolving conflicts and streamlining processes to enhance collaboration and efficiency.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Cultivated relationships with vendors, negotiating contracts to improve service quality and cost-efficiency.
- Cultivated vendor relationships, negotiating contracts that improved service quality and reduced costs.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Assistant Chief Delight Officer- Operations
REBEL FOODS PVT LTD
06.2019 - 02.2021
- Led cross-functional teams to streamline food delivery processes and improve service quality.
- Analyzed customer feedback to identify areas for service improvement and implement corrective actions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and implemented standard operating procedures to enhance operational efficiency.
- Executed disciplinary measures to uphold workplace standards, reinforcing accountability and adherence to established policies.
- Conducted training sessions for staff, ensuring adherence to food safety regulations and promoting a culture of compliance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain and quality teams, facilitating responsiveness to client expectations.
- Organized community outreach events to strengthen relationships between the organization and local stakeholders while increasing public awareness of available services.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed emergency response activities to facilitate teamwork and effective resolution of incidents. efforts during critical incidents, ensuring effective collaboration among all involved parties.
Cafe Manager
Cafe Coffee Day
12.2013 - 05.2019
- Oversaw daily operations to deliver efficient service and enhance customer satisfaction.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Trained and mentored staff on best practices and operational standards.
- Created and led barista training programmes focused on enhancing coffee quality and service speed, contributing to increased customer satisfaction.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Managed business administration functions including payroll, cash register counting, and supply ordering to support smooth operations.
- Implemented inventory management systems to optimise stock levels and reduce waste.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Developed and enforced health and safety protocols to maintain compliance.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Assistant Manager
Jubilant Food Works
02.2007 - 03.2010
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented staff scheduling systems, optimising labour costs and enhancing service delivery.
- Led daily operations to ensure compliance with company standards and protocols.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management processes, improving stock accuracy and minimising waste.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented visual merchandising strategies, enhancing product displays and customer engagement.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality.
Education
High School Diploma -
Jindal School Of Hotel Management
Vadodara, India08-2013
Skills
Escalation management
- Time efficiency
- Coaching and mentoring
- Business development
- Critical decision making
Team development
Computer proficiency
Microsoft Excel
Data collection
Critical thinking
Problem resolution
Customer engagement
Staff scheduling
Inventory management
Labour management
Stakeholder engagement
- Customer service excellence
- Operational efficiency
- Team collaboration
- Compliance monitoring
- Strategic planning
- Training development
- Positive attitude
- Relationship building
- Product knowledge
- Strategic leadership
- Communication proficiency
Certification
Best Restaurant Manger for Q4
Custom
We love to Traveling Religious Place and Exploder the Positive Vibe
Timeline
Field Area Coach
Tipping Mr.Pink PVT LTD
02.2026 - Current
Restaurant General Manager
Sapphire Foods Pvt Ltd (KFC)
07.2023 - 09.2026
Area Manager of Operations
Cure Foods Pvt LTd
08.2022 - 01.2023
Assistant Chief Delight Officer- Operations
REBEL FOODS PVT LTD
06.2019 - 02.2021
Cafe Manager
Cafe Coffee Day
12.2013 - 05.2019
Assistant Manager
Jubilant Food Works
02.2007 - 03.2010
High School Diploma -
Jindal School Of Hotel Management