Chirag Yadav
Gurugram
Summary
Dynamic operations leader with expertise in team management, process improvement, and customer satisfaction. Proven track record in implementing policies and training staff to enhance productivity and service quality.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Central Coordinator
Country Delight
Gurgaon
01.2025 - Current
- Managed daily department operations, including task scheduling and duty assignments.
- Organized team events to foster a positive work environment.
- Identified job performance issues through discussions with employees, leading to effective solutions.
- Coordinated daily operations for fresh dairy product distribution.
- Streamlined communication between suppliers and delivery teams.
- Assisted in planning promotional events for brand awareness.
- Implemented departmental policies and standards to enhance internal processes.
- Trained employees on best practices to ensure optimal productivity.
- Recruited and selected candidates for vacant roles through interviewing processes.
- Reviewed employee work for compliance with quality standards and protocols.
Store Manager of Operations
Country Delight
10.2023 - 01.2025
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff to enhance team performance and service quality.
- Oversaw inventory management processes to maintain stock levels and minimize loss.
- Coordinated staff schedules to align with peak store traffic and operational needs.
- Conducted regular audits of store procedures to ensure compliance with company standards.
- Resolved customer complaints promptly and professionally.
Store Handler
Country Delight
07.2022 - 10.2023
- Coordinated shipments and deliveries to ensure timely distribution of goods.
- Monitored inventory levels and conducted regular stock checks for accuracy.
- Assisted in training new team members on operational procedures and safety protocols.
- Implemented quality control measures to maintain product standards during handling.
- Collaborated with team members to streamline workflows and improve efficiency.
Assistant store Manager
Country Delight
10.2021 - 07.2022
- Supervised daily store operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented quality control measures to uphold food safety standards.
Store Manager
Reliance
Bhiwadi
04.2021 - 10.2021
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Store Manager
McDonalds
02.2018 - 04.2021
- Assisted in managing daily store operations and team schedules.
- Trained new staff on customer service and food safety procedures.
- Monitored inventory levels and placed orders for supplies as needed.
- Ensured compliance with health and safety regulations in the workplace.
- Handled customer complaints and resolved issues effectively to maintain satisfaction.
- Conducted regular staff meetings to communicate updates and expectations.
- Collaborated with management to implement promotional strategies and initiatives.
- Supervised cash handling processes during shifts to ensure accuracy and security.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
MBA - International Business Management
Lingaya's University
Faridabad 04-2018
Bachelor of Science - Zoology
Delhi University
Delhi 07-2016
Skills
- Task scheduling
- Inventory management
- Quality control
- Employee training
- Customer relationship management
- Store operations
Languages
Hindi
Native
Native
English
Upper Intermediate (B2)
B2
Certification
Certified in LEAD (Leadership Education & Abilities Development) Program
Affiliations
Bike Expedition
Timeline
Central Coordinator
Country Delight
01.2025 - Current
Store Manager of Operations
Country Delight
10.2023 - 01.2025
Store Handler
Country Delight
07.2022 - 10.2023
Assistant store Manager
Country Delight
10.2021 - 07.2022
Store Manager
Reliance
04.2021 - 10.2021
Assistant Store Manager
McDonalds
02.2018 - 04.2021
MBA - International Business Management
Lingaya's University
Bachelor of Science - Zoology
Delhi University