Chirag Yogesh Kumar Adesara
Assistant Manager – Sales Operation
Pune
Overview
18
18
years of professional experience
2013
2013
years of post-secondary education
4
4
Languages
Work History
Assistant Manager – Sales Operation
Tata Communications Transformation Services Ltd
09.2018 - Current
- Responsible to share monthly sales performance dashboard, management of overall pipeline & sales funnel, Month-on-Month deviation, variance summary, management of key activities such as business operation review & large deal monthly review
- Alignment of billed actual revenue, Track existing (PSR & renewal) & New (Farming & Hunting) revenue as opportunity level
- Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement
- KPI Management: Manages the collection of sales data and key performance indicators (KPIs)
- Maintain C4C (cloud for customer) portal to track & validate Opportunities status, Sales phase, TCV, ACV etc
- For sales performance improvements
- Gather continuous feedback from salesforce and sales leadership to find opportunities to improve sales process and manage implementation of necessary modifications
- Create ad-hoc reports for senior level management as well as work on various sales related projects
- Worked Annual operating plan (AOP) to track individual Cluster’s, Region, Sales & Sales Account managers target to meet the revenue
- Monthly calls with Sales, Delivery, Practice team to align the outlook numbers, mapping of offering & Practice area
Senior MI Analyst
Thomson Reuter Ltd
02.2017 - 09.2018
- Perform data analysis for generating reports on periodic basis
- Data Analysis and data Processing using Advance Excel
- Generate and distribute management reports in accurate and timely manner
- Implement and analysis data to create daily, weekly, monthly, and quarterly reports
- Extensive usage of MS Excel (Aggregate function, VLOOKUP, Pivot table, Macros)
- Provide strong reporting and analytical information support to management team
- Maintaining daily, weekly & quarterly data in Excel & automation
MI Analyst
Capita India Pvt. Ltd.
01.2012 - 02.2017
- Company Overview: Capita India Pvt Ltd is one of the leading companies in customer management and outsourcing solutions, Capita handling reporting for 30 clients across Capita India & Capita UK
- Handling daily, weekly, monthly & the general manager reports
- It is mainly into analysis of data & presenting it with good business solutions to maximize or increase the profit of the process
- Improving the current strategy of reporting procedures which will be beneficial to the Process
- Handling Change Control & Adhocs across all clients in Capita as per the Client & Internal requirements
- Interact with Client and UK Team on regular basis to understand the new changes & process development
- Play an integral part in new initiatives, providing support for Development and Automation process of routine tasks
- Set up of MI projects for new clients within Capita
- Working on VBA for report automation, Preparation of new reports as per the client requirement, using various excels advance formulas
- Creating various macros using VBA for process improvement and saving time
- Working on Business Object for data retrieval from Clients universe and designing Queries for producing reports as per client requirement
- Producing Error log report and Ops review report for all clients across capita which gives them KPI wise performance
- Working for 30 clients like M&S, William Hill, BMW and O2
- Capita India Pvt Ltd is one of the leading companies in customer management and outsourcing solutions, Capita handling reporting for 30 clients across Capita India & Capita UK
- Always great feedback from UK counterpart’s every month
- Worked on around 80 Adhocs (Additional Work) for Client’s & Internal and got appreciated for around 60 Adhocs as brilliant/Great
MIS-WFM Executive
Tata Business Service Support Ltd.
11.2006 - 01.2012
- Company Overview: TATA-TBSSL BPO arm of the TATAs, created in order to provide world class customer service to all its relevant companies
- Maintain and tracking reports like absenteeism, shrinkage, productivity, etc..
- Maintain dashboards like TRAI, TCBH, Daily and monthly performance, repeat, etc…
- Publish process roster through roster publishing software (Blue pumpkin)
- Responsible for Real Time CMS Monitoring and managing process SLAs [RTQM]
- Ensure timely and accurate Process Shift Swaps and shift preferences
- Manage the recording and reporting of leaves on Blue Pumpkin
- Manpower forecasting and coordination with Operations
- Monitor Roster adherence
- Responsible for weekly, daily, monthly and hourly SL/AL Meets for process
- Productivity reports (AHT, login time, hold %, ACW %, etc...)
- Hourly real time stats SL/AL
- Maintaining daily and Monthly Shrinkage reports
- Direct interaction with the client for immediate resolution on exceptional cases
- TATA-TBSSL BPO arm of the TATAs, created in order to provide world class customer service to all its relevant companies
Education
Master of Commerce - Marketing Management
Pune University
Bachelor of Commerce - undefined
Pune University
Higher Secondary Certificate Examination - undefined
Maharashtra Board
Secondary School Certificate Examination - undefined
Maharashtra Board
Skills
Microsoft Office Suite
Accomplishments
- Always great feedback from UK counterpart’s every month.
- Worked on around 80 Adhocs for Client’s & Internal and got appreciated for around 60 Adhocs as brilliant/Great.
- Was awarded with WOW Award for achieving a 100% reporting quality for a Quarter.
- Was awarded with Extra Miler for managing own responsibility as well as for additional work.
- Rewarded as the ‘Star Of The Month’ in Capita.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Date of Birth: 10/07/87
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager – Sales Operation
Tata Communications Transformation Services Ltd
09.2018 - Current
Senior MI Analyst
Thomson Reuter Ltd
02.2017 - 09.2018
MI Analyst
Capita India Pvt. Ltd.
01.2012 - 02.2017
MIS-WFM Executive
Tata Business Service Support Ltd.
11.2006 - 01.2012
Bachelor of Commerce - undefined
Pune University
Higher Secondary Certificate Examination - undefined
Maharashtra Board
Secondary School Certificate Examination - undefined
Maharashtra Board
Master of Commerce - Marketing Management
Pune University
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