Dynamic Service/Workshop Manager with a proven track record at Honda Motorcycle & Scooter India Pvt. Ltd., excelling in cost analysis and supplier negotiation. Adept at enhancing customer satisfaction and team performance through effective leadership and critical problem-solving skills. Committed to driving operational excellence and achieving service revenue growth.
Overview
9
9
years of professional experience
Work History
SERVICE/WORKSHOP MANAGER
Honda Motorcycle & Scooter India Pvt. Ltd.
Ahmedabad
12.2024 - Current
Identified new opportunities for cost savings while maintaining high-quality standards.
Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
Negotiated contracts with suppliers to ensure competitive pricing on materials and parts.
Reviewed and approved job orders, estimates, and invoices.
Assessed employee skillsets and identified training needs accordingly.
Skilled in Automotive After Sales Management, Warranty, Customer Satisfaction, Channel Management, Training, Parts Management, Turn around time management, Same day delivery, team building, Soft products retail
Automotive After sales operations | Customer experience |Service Revenue.|Channel network. Spares, lube, and accessories business
Provided technical support to workshop personnel.
Conducted regular audits of tools, machinery, materials, products and services provided by the shop.
Created detailed reports on production processes within the workshop environment.
Maintained records of all activities related to the operation of the workshop.
Organized and managed daily workflow of staff members in the workshop.
CRT Manager
Royal Enfield Sarabhai Group
Ahmedabad
01.2024 - Current
Here I look the Overall Growth and all the Technical aspects of the Dealership.
CRT Manager
Krishna Wheels at Royal Enfield
Ahmedabad
06.2018 - 12.2023
Worked for overall Success for the dealership.
I was managing Rides, Sales+(CSD+CPC), Apparel Retail and Technical Aspects Also.
Ride Champion
The Dream Riders Group
01.2016 - 03.2018
As a Ride Champion at The Dream Riders Group, I successfully led and organized motorcycle rides in Ahmedabad, Pune, and Ladakh.
I ensured the safety and enjoyment of all participants throughout the rides.
Additionally, I managed the logistics and coordinated with local authorities and vendors to ensure smooth operations.
Technical Instructor – Quality Department at Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI)Technical Instructor – Quality Department at Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI)
Section Head - Engine Assembly at Honda Motorcycle & Scooter India Pvt. Ltd.Section Head - Engine Assembly at Honda Motorcycle & Scooter India Pvt. Ltd.