CHIRAG ZALAHAR
Ahmedabad
Summary
Dynamic Service/Workshop Manager with a proven track record at Honda Motorcycle & Scooter India Pvt. Ltd., excelling in cost analysis and supplier negotiation. Adept at enhancing customer satisfaction and team performance through effective leadership and critical problem-solving skills. Committed to driving operational excellence and achieving service revenue growth.
Overview
9
9
years of professional experience
Work History
SERVICE/WORKSHOP MANAGER
Honda Motorcycle & Scooter India Pvt. Ltd.
Ahmedabad
12.2024 - Current
- Identified new opportunities for cost savings while maintaining high-quality standards.
- Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
- Negotiated contracts with suppliers to ensure competitive pricing on materials and parts.
- Reviewed and approved job orders, estimates, and invoices.
- Assessed employee skillsets and identified training needs accordingly.
- Skilled in Automotive After Sales Management, Warranty, Customer Satisfaction, Channel Management, Training, Parts Management, Turn around time management, Same day delivery, team building, Soft products retail
- Automotive After sales operations | Customer experience |Service Revenue.|Channel network. Spares, lube, and accessories business
- Provided technical support to workshop personnel.
- Conducted regular audits of tools, machinery, materials, products and services provided by the shop.
- Created detailed reports on production processes within the workshop environment.
- Maintained records of all activities related to the operation of the workshop.
- Organized and managed daily workflow of staff members in the workshop.
CRT Manager
Royal Enfield Sarabhai Group
Ahmedabad
01.2024 - Current
- Here I look the Overall Growth and all the Technical aspects of the Dealership.
CRT Manager
Krishna Wheels at Royal Enfield
Ahmedabad
06.2018 - 12.2023
- Worked for overall Success for the dealership.
- I was managing Rides, Sales+(CSD+CPC), Apparel Retail and Technical Aspects Also.
Ride Champion
The Dream Riders Group
01.2016 - 03.2018
- As a Ride Champion at The Dream Riders Group, I successfully led and organized motorcycle rides in Ahmedabad, Pune, and Ladakh.
- I ensured the safety and enjoyment of all participants throughout the rides.
- Additionally, I managed the logistics and coordinated with local authorities and vendors to ensure smooth operations.
Education
Bachelors of Engineering -
GANDHINAGAR INSTITUTE OF TECHNOLOGY
Gandhinagar07.2017
Skills
- Creativity
- Good time management
- Hard Working
- Conflict Resolution
- Leadership and Teamwork
- Critical thinking and problem solving
- Decision Making
- Leadership Skills
- Microsoft Excel
- Problem Solving
- Teamwork
- Ability to Work Under Pressure
- Microsoft Office
- Effective Time Management
- Ability to Multitask
- Time Management
- Fast Learner
- Adaptability
- Communication
- Computer Skills
- Ability to Work in a Team
- Product Development
- Cost analysis
- Supplier negotiation
- Technical support
- Workshop management
- Customer service
- Parts management
- Channel management
- Workshop organization
- Repairs
- Workshop supervision
Languages
- HINDI
- ENGLISH
- GUJARATI
- MARATHI
Timeline
SERVICE/WORKSHOP MANAGER
Honda Motorcycle & Scooter India Pvt. Ltd.
12.2024 - Current
CRT Manager
Royal Enfield Sarabhai Group
01.2024 - Current
CRT Manager
Krishna Wheels at Royal Enfield
06.2018 - 12.2023
Ride Champion
The Dream Riders Group
01.2016 - 03.2018
Bachelors of Engineering -
GANDHINAGAR INSTITUTE OF TECHNOLOGY
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