Chirag P. Rami
Kalol, Gandhinagar
Summary
Results-driven Senior Branch Service Manager with expertise in enhancing customer satisfaction, performance evaluation, and process improvement. Proven ability to streamline operations and drive team success.
Overview
6
6
years of professional experience
Work History
Senior Branch Service Manager
HDFC Life Insurance Company Limited
Gandhinagar
05.2023 - Current
- Addressed customer inquiries and resolved complaints to enhance satisfaction levels.
- Conducted regular performance evaluations to support employee development initiatives.
- Collaborated with management to streamline processes and improve branch performance standards.
- Maintained accurate records of all customer accounts and transactions.
- Reviewed daily activity reports from branch employees to ensure compliance with banking regulations and procedures.
- Conducted reviews and evaluations for cost-reduction opportunities.
Accountant
State Institute of Rural Development
Ahmedabad
04.2021 - 03.2023
- Assisted in budget preparation by gathering essential financial data.
- Maintained accounting records using advanced accounting software systems.
- Provided support during tax preparation by organizing necessary documentation.
- Prepared monthly closing entries for multiple companies' books of records.
- Monitored cash flows and prepared weekly cash projections.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
Computer Operator
Capital Cab
Gandhinagar
06.2019 - 02.2021
- Operated computer systems for data processing and information management.
- Assisted team members with troubleshooting technical issues efficiently.
- Collaborated with departments to streamline data entry processes effectively.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Completed frequent checks on user logins, file permissions and other data issues.
Education
B.Com - Commerce
Mysore University
Mysore04-2021
HSC - Commerce
Atul Vidhyalaya
Valsad04-2018
SSC - Commerce
Olak Madhyamik School
Olak04-2011
Skills
- Customer service
- Performance evaluation
- Process improvement
- Banking regulations
- Financial reporting
- Relationship management
- Problem solving
- Record keeping
Timeline
Senior Branch Service Manager
HDFC Life Insurance Company Limited
05.2023 - Current
Accountant
State Institute of Rural Development
04.2021 - 03.2023
Computer Operator
Capital Cab
06.2019 - 02.2021
B.Com - Commerce
Mysore University
HSC - Commerce
Atul Vidhyalaya
SSC - Commerce
Olak Madhyamik School
Similar Profiles
Ramesh GollaRamesh Golla
Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)Sr. Corporate Agency Manager at HDFC Life Insurance Company Limited (HDFC BANK)
A.H. JEBINA.H. JEBIN
Bancassurance Manager at Hdfc Life Insurance Company LimitedBancassurance Manager at Hdfc Life Insurance Company Limited
GAURAV KUMARGAURAV KUMAR
Bancassurance at HDFC Life Insurance Company LimitedBancassurance at HDFC Life Insurance Company Limited
Shah Ritesh BharatkumarShah Ritesh Bharatkumar
Associate Circle Head at HDFC Life Insurance Company LimitedAssociate Circle Head at HDFC Life Insurance Company Limited
Rahil GhanchiRahil Ghanchi
Software Developer at Odoo IN PVT LTDSoftware Developer at Odoo IN PVT LTD