CHIRAG SHETHIA
Procurement Digital Transformation Leader
Summary
Proven Digital Transformation and Procurement SaaS Implementation Leader with Global Multi-Year Deployment Programs for renowned Fortune 500 organizations. 14+ Years of Experience in Technology Consulting, Process Transformation, Delivery Management , Account Management , Customer Engagement . Lead Solution Design & Delivery f or multiple clients with a consolidated ARR of $8 million and Professional Services & Changes worth multi million dollars across Industries. Helped Pre-Sales, Solution Design & Deliver Solutions in Emerging Markets / New Business Lines through onsite presence and offshore teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Director, TSO – Global Delivery
GEP Solutions Pvt Ltd
1 2023 - Current
- Lead Solution Design & Delivery Teams for Strategic Engagements
- Establish and manage loyal relationships with key stakeholders
- Monitor and ensure adherence to delivery milestones and overall project timelines
- Support Sales Team throughout the Sales Cycle for new opportunities .
- Identify upsell and cross-sell opportunities and support Sales Team for closure on the same.
- Effectively manage team concerns on a timely basis by seeking required support from functional leadership
- Identify and Execute Firm Building Initiatives.
Sr. Manager, TSO – Global Delivery
GEP Solutions Pvt Ltd
01.2022 - 12.2022
- Lead Solution Design & Delivery for selected clients.
- Understand client challenges and demonstrate creative thinking and problem-solving skills to help client overcome challenges
- Develop customer account plans by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success
- Identify opportunities for increasing adoption and expand to new products offerings.
- Manage customers' satisfaction and service delivery.
Sr. Manager, TSO – Global Delivery
GEP SE ASIA SDN BHD
01.2021 - 12.2021
- Co-Located with the clients for Solution Design in Emerging Markets.
- Support Sales Team throughout the Sales Cycle for New Opportunities.
- Run Prospect Workshops for Requirement Gathering and Scope Finalization.
- Understand client challenges and demonstrate creative thinking and problem-solving skills to help client overcome challenges
- Develop customer account plans by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success
- Identify opportunities to increase adoption and expand to new product offerings by GEP
- Proactively manage customers' satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
Project Manager, TSO – Global Delivery
GEP SE ASIA SDN BHD
01.2020 - 12.2020
- Manage the implementation of Source to Pay solution- GEP SMART, Develop Project Plans, Risk analysis, Schedules
and other project management deliverables. - Lead the Onsite Kick Off & Requirements Gathering exercise & preparing the “Requirements Traceability Matrix” to align the requirements across various stakeholders.
- Work with client personnel to identify required changes, Leading Design & Implementation of Frameworks and Process
- Facilitating Sprint planning & review meetings to ensure timely client deliveries.
Project Manager, TSO – Global Delivery
GEP Solutions Pvt. Ltd.
01.2018 - 01.2020
- End to End Project Management for SMART by GEP Implementation
- Stake Holder Management – both internal and external stakeholders
- Handling multiple Global / Regional Implementations for SMART by GEP for Fortune 1000 customers
- Keeping abreast with all the functionalities / enhancements being planned for SMART by GEP
- Suggest Procurement Process Improvements based on the Industry Standard Practices
- Co-Innovate with the client teams to deliver creative yet simple solutions to complex business problems.
- Create Project Charter, Project Plans for Project Review and Sign-Off
- Evaluate (time / cost / quality) & change requests
- Project Risk Management and Mitigation (Internal & External)
- Travel at regular intervals to customer locations for Requirements Gathering, UAT, Roll outs, etc
Associate Project Manager, TSO
GEP Solutions Pvt. Ltd.
01.2016 - 12.2017
- Working with the Project Manager on the multiple Global / Regional Implementation of SMART by GEP for Global Fortune 1000 customers
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Create and maintain comprehensive project documentation
- Keeping abreast with all the functionalities / enhancements being planned for SMART by GEP
- Understanding client's business needs
- Enable brainstorming sessions with team to gather innovative approaches for business problems
- Working with the functional stakeholders to prioritize the best option
- Working with the technical teams to develop and operationalize the solution
- Implementing the developed solution with the client
- Suggest Procurement Process Improvements based on the Industry Standard Practices
- Managing User Acceptance Testing and Roll outs
- Create BRDs, QRGs for Project Review and Sign-Off
- Conduct formal review meetings with Internal and External stakeholders to ensure resolution of issues and manage user feedback engaging with PMG and Engineering Teams
- Travel at regular intervals to customer locations for Requirements Gathering, UAT, Roll outs, etc
- Tracking Delivery of Bug Fixes, Features, Enhancements requested by Clients.
Sr. Business Analyst, TSO
GEP Solutions Pvt. Ltd.
05.2015 - 12.2015
Sr. Analyst – CST
GEP Solutions Pvt. Ltd.
01.2014 - 04.2015
Analyst – CST
GEP Solutions Pvt. Ltd.
02.2012 - 12.2013
Executive – Product Development
TickerPlant Ltd.
01.2010 - 01.2012
Sr. Customer Support Representative
Accenture Services Pvt. Ltd.
10.2008 - 01.2010
Sr. Technical Support Officer
Convergys India Services Pvt. Ltd.
4 2007 - 7 2008
Education
Bachelor of Commerce - Financial Accounting & Auditing
University of Mumbai
Mumbai 04.2001 -
Skills
- Strategic Leadership
- Organizational Development
- Relationship Management
- Coaching and Mentoring
- Solution Design
- Product Management
- Process & Technology Consulting
- Negotiation
- Problem-solving abilities
Experience Across
- Enterprise SaaS/PaaS/AI Solutions
- Procurement & SCM Technologies
- Procurement Consulting/Advisory Services
- Project Management & Delivery Tools like MS Project, Asana, JIRA, etc.
- Experience in in Industries like Oil & Gas, CPG, etc.
- Procurement Process Expertise across Regions - US, Europe, APAC & Middle East.• ITES (KPOs/BPOs)
- ERPs (SAP, Oracle, MS Dynamics, Infor M3
- Cloud Providers (Azure, Google)
- Onsite Professional Services
Certification
Novell Education Certificate in Networking Technology (Leading to Network+ Certification), 2006
Personal Information
Date of Birth: 02/02/87
Timeline
Sr. Manager, TSO – Global Delivery
GEP Solutions Pvt Ltd
01.2022 - 12.2022
Sr. Manager, TSO – Global Delivery
GEP SE ASIA SDN BHD
01.2021 - 12.2021
Project Manager, TSO – Global Delivery
GEP SE ASIA SDN BHD
01.2020 - 12.2020
Project Manager, TSO – Global Delivery
GEP Solutions Pvt. Ltd.
01.2018 - 01.2020
Associate Project Manager, TSO
GEP Solutions Pvt. Ltd.
01.2016 - 12.2017
Sr. Business Analyst, TSO
GEP Solutions Pvt. Ltd.
05.2015 - 12.2015
Sr. Analyst – CST
GEP Solutions Pvt. Ltd.
01.2014 - 04.2015
Analyst – CST
GEP Solutions Pvt. Ltd.
02.2012 - 12.2013
Executive – Product Development
TickerPlant Ltd.
01.2010 - 01.2012
Sr. Customer Support Representative
Accenture Services Pvt. Ltd.
10.2008 - 01.2010
Bachelor of Commerce - Financial Accounting & Auditing
University of Mumbai
04.2001 -
Associate Director, TSO – Global Delivery
GEP Solutions Pvt Ltd
1 2023 - Current
Sr. Technical Support Officer
Convergys India Services Pvt. Ltd.
4 2007 - 7 2008
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