Chiranjeet
New Delhi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Dependable claim adjudicate with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
CSR
Telus International
03.2023 - 04.2024
- Finalizing the Fax, Verified the Member's Insurance,
- creating the member profile salesforce,
- correcting the HCPC code as per DME description, converting diagnosis description into ICD-10, Routing the DME to preference supplier, Tracking the missing information, Coordinated care with physicians and other healthcare professionals, Organized medical supplies and equipment for use in the clinic or hospital setting.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Addressed customer service enquires quickly and accurately.Finalizing the Fax, Verified the Member's Insurance,
- creating the member profile salesforce,
- correcting the HCPC code as per DME description, converting diagnosis description into ICD-10, Routing the DME to preference supplier, Tracking the missing information, Coordinated care with physicians and other healthcare professionals, Organized medical supplies and equipment for use in the clinic or hospital setting.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Addressed customer service enquires quickly and accurately.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Process Associate
Genpact
01.2022 - 02.2023
- Working in the healthcare insurance domain Processing and finalizing claims, Findings diagnosis and treatment Responding to mail and notes, claim denials, Insurance billing, Medical codes and terminology, HIPAA compliance, Claim adjudicate, submitting validation report.
- Payment posting, cash flow, statement correcting
- Responding call for Members
- Managed CRM data to create useful and accurate databases driving growth and excellent service levels.
- Collaborated with team members for enhanced process efficiency and productivity.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
Executive
Prognosis Laborites
09.2020 - 01.2022
- Good knowledge of the Healthcare domain, Created ICMR SRF ID'S for foreigners and Indians patient on the ICMR portal,
- Multiple Project management Document Preparation Ms Excel and Ms word Dealing with all the corporate aggregate Work, Negotiated contracts with suppliers to maximize value for the company, Developed and implemented strategies to increase executive efficiency, Conducted research on industry trends, competitive landscapes, and customer needs, Organized and facilitated regular meetings with senior management teams, Analyzed financial data to identify areas of cost savings and revenue growth, working with reimbursement team for all the government employer.
- Drafted reports to discuss developments and issues during board meetings.
- Collaborated with back-office team members to facilitate seamless business execution.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Education
Bachelor of Arts - Honors -
University of Delhi
12.2020
High School Diploma -
Government Boys Secondary School
12.2015
Skills
- Customer service
- AR
- Report Analysis
- Statement Review
- Dispute Resolution
- Ms Excel and Ms word
- Data entry
- IVR
- Insurance billing
- Generating and updating member's demography
- Salesforce
- Microsoft Outlook
- Documentation
- Payment Processing
- Data Entry
- Live chat support
Collecting Sea shell Exploring Astronomy
Its all start with Finding Nemo movie where i have find my self very curious how the sea species are living in sea with a huge different way compare to land living species , so i start collecting the everything that comes from sea river or pond and my father help me out to get these thing as he used to take me fish market along with him.
May the Force be with you, this is not just a famous line from the movie its everything in the universe beyond Earth's atmosphere, Star wars inspire me that we are not the only one who is living in this galaxy there are something beyond our
perspective, and each day we are closer to finding something that we never imagined,
Additional Information
- Helping underprivileged for their eyes problems by Netram eye foundation
- Feeding stray Dogs ,Rescue injured animal's from street with my younger sister
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Bengali
Upper intermediate (B2)
Timeline
CSR
Telus International
03.2023 - 04.2024
Process Associate
Genpact
01.2022 - 02.2023
Executive
Prognosis Laborites
09.2020 - 01.2022
Bachelor of Arts - Honors -
University of Delhi
High School Diploma -
Government Boys Secondary School
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