CHIRANJEEVI CHEKKA

• Successfully led a team of professionals to assess, design, and deploy cutting-edge hybrid cloud architectures for International and Domestic CCAAS.
• Improved incident response time by 30% through proactive monitoring and root cause analysis (RCA).
• Managed IT strategies, budgets, and project operations, ensuring timely delivery and full alignment with business goals.

• Front led team of technical professionals and successfully managed Tanla & its subsidiaries IT Infrastructure.
• Accomplished designing the Hybrid Cloud Architecture for Trubloq & Successfully deployed Trubloq setup for VIL, BSNL & Airtel.
• Eminently implementing IT strategies, budgets, IT Policies and Procedures, applications like Active Directory, Trubloq, Voice Connect, SMSC, AWS, Azure and Network Security.
• Oversaw all project operations, managing and delivering multiple projects, operations and release management at an enterprise level.
• Coalescing with cross functional teams to track efforts & work breakdown structure and compare it with baselined KPIs.
• Remarkable role in Conducting RCA analysis, incident/change management, maintaining HA on all layers of network, addressing SPOF & coordinating with the vendors.
• Prudently developing system support, information security & also supporting DLT(24
• 7).
• Entailed with deployment of new Infrastructure Setup with Azure and AWS Management, Messaging/Voice applications exquisitely.
• Executed on-site & remote technical support & skilful in sustaining Systems and Network maintenance of VIP users, Partners & Directors.

• Front led a team of technical professionals and successfully provided support to the Project Servers in Singapore Data Centre, Kuwait Data Centre and Remote Support for MEA Servers.
• Streamlined internal processes, server/ network performance, back up strategies, BCP/ DR plans based on business requirements.
• Monitored skilfully the quality check and the high severity incidents for business-critical IT applications & infrastructure.
• Designed & managed Office Expansions, conducted RCA analysis & always ensured compliance to Group Policies, logon scripts, ISMS practices pertaining to network & desktop security.
• Expert in vulnerability assessment of servers & in giving Information Security Awareness training sessions to end users.
• Actively engaged with external vendors globally to bring insightful strategies for competitive fighting & accomplishing project execution with customer centric approach.

• Successfully optimized operations management through automation of internal processes & collating with cross functional teams in setting up of data connectivity.
• Followed standard incident management procedures for best practices as per ISO Standards, providing security incident management.
• Vividly provided customer satisfaction surveys, operating systems releases, upgrades, defined SLAs, security updates and always ensured compliance.
• Adeptly directed day to day functions, managed licensing issues of software/ hardware and peripherals.
• Consistent in developing amiable business relationships, ensuring that the company products are vital to customers & all their queries are resolved.

Collaborated effectively with teams of network engineers to remotely oversee Client Networks.

• Oversaw network infrastructure to maintain optimal performance and reliability.
• Collaborated with vendors to negotiate service agreements and support contracts.
• Developed and implemented IT policies and procedures to ensure compliance with industry standards.

• Developed comprehensive security protocols to protect network infrastructure.
• Managed firewall configurations and monitored network traffic for threats.
• Created firewalls, access control lists, virtual private networks and other security measures to protect the organization's data assets.