Chiranjeevi Chilumoju

• Built Customer Success vertical from scratch and managed 7 Clients with user base of 2500+ Professors(Faculty) and 10000+ Students.
• Helped organization to accomplish 95% satisfied users and scale up business by 10x.
• Created and Managed Monitoring System to track metrics and developed actionable insights to improve Utility and Increase Customer Success.
• Created 24*7 customer support System to increase customer retention.
• Played instrumental role in client renewals and getting referrals by working hand in hand with Client's - Point of Contacts(PoC).
• Managed 24*7 Customer Support single handedly and coordinated with other verticals to get fast resolutions.
• Introduced and Improved Onboarding processes and Conducted Training and Demo Sessions to Users.
• Delivered expert support and counsel to independent Sales team for boosting sales.
• Defined clear targets and objectives in regards to delivery and communicated to them other team leads to reach milestones.
• Tracked progress of deliverables and Provided aid in Product development.
• Set aggressive targets to Myself to drive company success and strengthen motivation.
• Conducted frequent Review meetings with clients to present business insights, new updates and to collect feedback.
• Provided Path breaking feedback on Product, Technology, user experience and content from field that has resulted in positive change in organization.

• Built Business Prototypes and worked as Project Manager for early version products.
• Worked as Operations specialist in Product Trail Runs and Initial Pilot projects.
• Researched and Developed a Statistical Model called Edwisely Placement Accelerator(EPA) which finds a Right fit for given Job positions.
• Successfully hired 15+ Students for our hiring partners from above model and got 100% satisfaction from our partners.
• EPA Model is accepted by authorities and now it is on production for current new users.
• Handled Pre-Sales and Post-Sales processes and took initiatives in sales to reach out to prospect clients.
• Created pipelines and clients database for sales team.
• Framed Strategies and operating procedures(called CLA) to increase retention and activity on our Products.
• Written Reports from Customer perspective to our Founder Team that have eventually became Guide to our growth.
• Successfully retained clients and got referrals that guaranteed 10x growth for our business.

• Curated content for Subjects related to Electrical Engineering domain.
• Created Questions as per Blooms taxonomy with detailed solution.
• With experience of cracking GATE for 5 times in Top 5%, I have contributed in setting up best practices to improve quality of content.
• Had Lead Electrical Engineering(content) Team for short term to Hire and Train New Talent.
• Defined whole content delivery Plan for Pilot Projects of our Product.
• Provided feedbacks and suggested operational changes needed to achieve best quality without compromising on deadlines.

STARTUP: “Arjuna Tutorials”, is a part time project initiated to help and educate students of various grades.

• Part from providing Tutorial Services, we tried to understand real reasons behind Slow-Learners at Lower Grades and provided consultation to improve these students at pace of Learning and accomplish good results.
• This project had given me immense satisfaction both professionally and personally.
• Managed to get Revenue of Rs.2.4 Lakhs Per Annum.