LIKITHA SIDAGAM
Visakhapatnam
Summary
I am writing to express my interest in the position of Customer Service Representative at Tech Mahindra. With my strong background in customer service and my passion for assisting others, I believe that I am an excellent fit for this role. I hold a Bachelor of Arts degree in Social Studies Education, which has provided me with a firm foundation in understanding the needs and concerns of individuals in diverse settings
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Tech mahindra
Visakhapatnam
11.2023 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Collaborated with other departments to ensure customer satisfaction.
- Ensured that all customer queries were handled quickly and professionally.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Education
Bachelor of Arts - Social Sciences Education
Dr. Lankapali Bulleyya College
Visakhapatnam06-2021
Skills
- Complaint resolution
- Business development
- Customer service
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Customer Service Executive
Tech mahindra
11.2023 - Current
Bachelor of Arts - Social Sciences Education
Dr. Lankapali Bulleyya College
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