Chiranjeevi Lakkoju

Daily data reconciliation across systems, ensuring timely processing and loading as per SLA.
Validated data quality, identified discrepancies, and escalated issues to upstream teams for resolution.
Monitored scheduled jobs, ensuring accurate data loading and delivery to downstream systems.
Applied temporary workarounds for critical issues and prioritized permanent fixes via JIRA.
Supported weekend release and patching activities to ensure system stability and updates.
Resolved high-priority incidents (P3H and above), ensuring minimal business impact.
Addressed user-reported incidents, providing timely resolutions and query support.
Automated monitoring tasks using the Geneos console to improve efficiency.
Managed incidents, service requests, change tickets, and problem tickets through ServiceNow.
Created and updated JIRA tickets and maintained documentation on Confluence pages.
Experience in working on API’s.

Worked closely with developers to provide feedback on application designs based on user requirements.

Provided L2 application support for Boltweb, a live trade booking application, integrating with platforms like Bloomberg, Ion, Icap, CME, and GLMX.
Monitored trade processing and booking, ensuring accuracy and resolving issues reported by traders, sales, and Middle Office teams.
Supported multi-regional applications (Asia, EMEA, Americas) and monitored alert queues, taking action on job failures and automating manual tasks like scheduling email alerts.
Reduced operational noise by tracking and optimizing monthly alerts and performing annual DR activities across regions.
Proficient in Unix/Linux, MS SQL Server, Oracle TOAD, Mainframe (Pcomm), and tools like Slang, SecDB, and Procmon, with expertise in report and process automation.
Promoted to L2.5 for delivering excellence and driving automation initiatives.
Resolved P2/P1 incidents within SLA, including Vertica database and Unix server downtime issues, by analysing queries and coordinating with dedicated teams.
Skilled in SQL, Autosys, Shell scripting, Unix, and supporting electronic trading applications.
Experienced in Incident, Problem, and Change Management within Production Support, handling challenging situations and communicating effectively with business users.
Strong client relationship management and communication skills, with a focus on addressing client concerns and providing timely support.
Utilized JIRA for raising requests, tracking tasks, and managing team workflows.

Provided L2 support for the SAS application, resolving user issues and granting access for report extraction and data analysis.
Experienced Application Support Engineer with expertise in IBM AS400, RPG, CL programming, and ALDON. Skilled in system administration, automation, and enterprise application development, ensuring high availability and optimized performance.
Delivered business and IT solutions by resolving user queries through direct communication and adhering to ITIL procedures.
Addressed production support issues escalated by Front Office (FO) and Non-FO teams via ServiceNow, emails, and calls.
Proactively monitored system resources and batch jobs, taking remedial actions to prevent failures and outages.
Identified root causes for complex production issues, performed impact analysis, and developed solutions to resolve them.
Managed change controls, executed data changes, and handled tickets for existing applications.
Participated in Knowledge Transfer (KT) sessions, documenting technical and business processes for the knowledge repository.
Adhered to Incident, Problem, and Change Management standards, ensuring process compliance.
Debugged and resolved errors in Java-based applications by analysing logs.
Contributed to Disaster Recovery (DR) planning, suggesting critical changes to database tables and server start-up steps on UNIX servers.
Automated manual tasks using the dB run tool, reducing KSL entries and following SDLC for application enhancements.
Supported complex technical issues and initiatives across applications, systems, and databases, becoming a key contact for business teams.
Provided knowledge transfer, mentorship, and training to peers, enhancing team capabilities