CHIRANJEEVI PH
KOTTURU
Summary
Reliable Candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
3
3
years of professional experience
Work History
Shift Incharge
ZEPTO
Bengaluru
05.2024 - Current
- Kept inventory within optimal levels, and organized for easy accessibility.
- Resolved escalated inquiries and concerns for a positive outcome.
- Managed facility cleaning, maintenance, and repair needs.
- Manage inventory levels, conduct cycle counts, and oversee cash collection and reconciliation processes.
- Handle customer escalations effectively, aiming for zero unresolved complaints.
- Prepare and share end-of-day reports, tracking key performance indicators (KPIs), such as delivery percentages, return-to-origin (RTO) rates, and customer satisfaction scores.
Supply Chain Associate
DUNZO
Bengaluru
06.2022 - 01.2023
- Created and maintained relationships with vendors, suppliers, freight forwarders, and other partners in the supply chain process.
- Responsible for the complete onboarding process for new driver partners on the Dunzo platform.
- Coordinating with vendors and third-party hiring sources to increase the supply as per company requirements.
- Providing necessary training to the delivery partner in order to meet the business needs of the organization.
- Resolving queries escalated by partners and maintaining a high-quality service.
Education
Associate of Arts - Humanities
KOTTURESHWARA COLLEGE
KOTTURU05-2016
Associate of Arts -
INDU PRE UNIVERSITY COLLEGE
KOTTURU05-2011
Skills
- Team management and supervision
- Customer Segmentation
- Problem-Solving
- Excellent Communication
- Staff Supervision
- Issue Escalation
- Shipping coordination
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Telugu
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Shift Incharge
ZEPTO
05.2024 - Current
Supply Chain Associate
DUNZO
06.2022 - 01.2023
Associate of Arts - Humanities
KOTTURESHWARA COLLEGE
Associate of Arts -
INDU PRE UNIVERSITY COLLEGE