CHIRANJEEVI PONNAM
Peerzadiguda
Summary
An astute, result-oriented leader with proven successfully 16 years in transforming business & delivering a world class experience for clients in most cost efficient manner. Leading a large team of professionals providing support to Large Corporate & Financial Institutions across US, EMEA &Asia region
Overview
17
17
years of professional experience
Work History
Team Leader, Global Investigations (Asia, EMEA & USA)
Bank of America Continuum Solutions Pvt. Ltd.
Hyderabad
06.2018 - Current
- Addressing & resolving the queries as per the SLAs outlined by the Line of Business; imparting training to new joinees in all profiles of Investigations
- Leading & ensuring the implementation of process transition and owning SLAs & KPIs till completion of the transition or migration process and team management
- Ensuring adherence to the Offshoring/transition framework for planning, execution and delivery
- Ensuring that the quality of the Investigation is in compliance with predefined parameters
- Reducing the processing time of the transactions, increasing the accuracy rate and efficiency of new associates joining the process thus resulting in overall development of the process as a whole
- Devising standard operating procedures as per business requirements
- Facilitating negotiations of service level agreements and KPIs between teams, the end-client and business lines and functions, owning them till the transition or migration is completed
- Managing the day-to-day activities of the team; motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets; delegating tasks to team members
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Conducting quarterly performance reviews; contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
- Directing interaction with clients/counterparts in other branches for resolution of queries and follow-up on documentary exceptions
Team Developer, Regulatory Investigations
Bank of America Continuum Solutions Pvt. Ltd.
Hyderabad
02.2015 - 05.2018
- Gained significant understanding of different types of payments as per countries regulations and guidelines
- Managed the entire gamut of operations including Domestic individual accounts & corporate accounts, Fed wire, SWIFT payments, Investigation of NOSTRO accounts, etc
- Imparted on-job training for 2 professional for 3 weeks
Team Developer, USD Domestic Investigations
Bank of America Continuum Solutions Pvt. Ltd.
Hyderabad
03.2014 - 02.2017
- Imparted on-job training for 6 professional for 45 days
- Contributed towards department efforts in the areas of constant process improvement, improving productivity etc
Senior Team Member, USD Payments Investigations
Bank of America Continuum Solutions Pvt. Ltd.
Hyderabad
03.2011 - 02.2014
- Carried out Investigation on the queries received from different banks of different countries and clients of different countries including domestic clients
- Addressed & resolved unmatched items/open breaks at a transaction/account posting level
- Responsible for handling global foreign exchange business entailing payments, processing of Incoming MT 103 SWIFT messages of the branch, verification and release of payments, transfer of funds to Nostro accounts
- Additionally responsible for drafting MIS reports and generating daily productivity volumes
Team Member, US-Wire Payments - Payment Repair Operator
Bank of America Continuum Solutions Pvt. Ltd.
Hyderabad
02.2008 - 02.2011
- Cross trained in Singapore Payments (foreign currency) for 3 months as a part of global payments project
- Managed the payments which falls in the repair queue
Education
MBA - Finance & Systems
Osmania University
B.Com. Computers -
Osmania University
Skills
- Team Manager
- Trainer
- SME
- Operations Management
- Process Design
- Transition / Migration
- People Management
Languages
- English
- Hindi
- Telugu
Awards
- Gold & One Silver Award for imparting training to Team (Own) & Support Team on GIN platform
- Gold Award (Twice) for successfully migrating the GIN Platform to EMEA Investigations Team
- You are a Star Award for leading team effectively during high investigations volume in Aug 2016
- Gold Award for clearing backlog volume in Regulatory investigations in Jun 2016
- Silver Award for training provided to EMEA investigations team in Jan 2016
- Bank of America Spirit Platinum Award for training 12 new joiners in Oct 2015
- Bank of America Spirit Platinum Award for achieving high volume metrics with zero defects in Nov 2008
- Bank of America star award twice for efficient processing in 2009
- Bank of America Zeal Award for exceptional performance in Sept 2009
- Completed Payment Certification Program with 94%
- Accredited with 3 Best Practice Replication Project certifications
- Bagged several Silver & Bronze Awards during 2010 to 2014
Personal Information
- Date of Birth: 02/11/84
- Nationality: Indian
Key Highlights
- Selected to travel to the US for migrating US Domestic Investigations process to India with a team of 32 members in Feb 2014.
- Played a vital role in migrating GIN application to US Investigations and EMEA Investigations.
- Spearheaded FTS project and various regulatory profiles to India.
Languages
English
Beginner
A1
Hindi
Intermediate
B1
Telugu
Advanced
C1
Timeline
Team Leader, Global Investigations (Asia, EMEA & USA)
Bank of America Continuum Solutions Pvt. Ltd.
06.2018 - Current
Team Developer, Regulatory Investigations
Bank of America Continuum Solutions Pvt. Ltd.
02.2015 - 05.2018
Team Developer, USD Domestic Investigations
Bank of America Continuum Solutions Pvt. Ltd.
03.2014 - 02.2017
Senior Team Member, USD Payments Investigations
Bank of America Continuum Solutions Pvt. Ltd.
03.2011 - 02.2014
Team Member, US-Wire Payments - Payment Repair Operator
Bank of America Continuum Solutions Pvt. Ltd.
02.2008 - 02.2011
MBA - Finance & Systems
Osmania University
B.Com. Computers -
Osmania University