Chiranjeevi R
Delhi
Summary
A highly organized and results-driven professional with experience in hotel product management, vendor relationships, and travel operations. Expertise in hotel contracting, API content management, product development, and customer service. Adept at collaborating with internal teams and stakeholders to ensure efficient processes and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert - (Product Operations)
FCM TRAVEL SOLUTIONS INDIA
Noida
09.2021 - Current
- Hotel Booking Support: Manage hotel reservations for corporate clients, ensuring accuracy, timely confirmation, and prompt issue resolution.
- Supplier & Vendor Management: Maintain strong supplier relationships, negotiate contracts, manage rates, and ensure service quality.
- Hotel Contracting: Manage contracts, update booking systems with accurate rates and terms, and collaborate with procurement for optimal deals.
- API & Portal Management: Maintain accurate hotel content, support API integration, and resolve technical issues for smooth bookings.
- Product Development & Feature Launch: Collaborate with product and tech teams on new features, supporting UAT for successful rollouts.
- Internal Training & Support: Train teams on hotel systems and processes, and serve as the primary contact for hotel-related queries.
- Customer Service Excellence: Resolve booking issues, manage escalations, and gather client feedback to improve the booking experience.
- Monitoring & Reporting: Track supplier performance, analyze data and feedback, and report on trends to identify improvement areas.
- Collaboration with Other Departments: Work with sales, operations, and finance to integrate hotel services, ensuring accurate invoicing and payments.
Assistant Reservation Manager
Modern Living Hospitality PVT LTD
New Delhi
09.2019 - 08.2020
- Contract Negotiation & Commission Management: Led contracts with U.S. service apartments, negotiating competitive rates and commissions to boost profitability and maintain strong vendor relationships.
- Client Management: Handled diverse clients, offering customized accommodation solutions and ensuring quick issue resolution and smooth bookings.
- Market Analysis & Benchmarking: Analyzed apartment listings and rates on platforms like Airbnb and VRBO, ensuring competitive pricing through regular market trend updates.
- Vendor Relationship Management: Fostered strong vendor relationships, securing discounts for clients and building long-term partnerships based on trust and quality.
- Service Delivery & Client Satisfaction: Ensured service met SLAs, maintained high standards, and provided personalized support through active listening and problem-solving.
- Performance Tracking & Reporting: Analyzed monthly performance against KPIs, offering insights and recommendations to boost efficiency and align with company goals for better client satisfaction.
Senior Reservation Executive
Tink Labs Limited
Gurgaon
12.2018 - 08.2019
- Catering travel agents majorly based in Hong Kong
- Handling Group & FIT bookings
- Handling Mice
- Follow up with clients
- Accounts (WEX) Reconciliation
- Worked on the project (Hi B2B.com)
Senior Reservation Executive
Yatra Online Pvt Ltd
Gurgaon
10.2016 - 12.2018
- Client Management: Oversaw key corporate accounts like TCS, Genpact, and Virtusa Polaris, delivering timely travel and accommodation solutions with personalized service for SVP and VIP clients.
- Vendor & Hotel Relationship Management: Developed strong relationships with hotels and vendors, negotiating favorable rates and ensuring competitive pricing and smooth service delivery for clients.
- Service Delivery & Client Satisfaction: Ensured client satisfaction by meeting SLAs, monitoring reservations, and addressing concerns to uphold high service standards.
- Operational Efficiency: Optimized office systems and client processing, reducing errors and ensuring compliance with policies and standards.
Reservation & Business Development Executive
MS Tours & Travels International Pvt Limited
New Delhi
12.2014 - 10.2016
- Client Management: Managed corporate clients like Wipro and leisure clients, providing personalized travel solutions and coordinating meetings, events, and special requests.
- Booking & Reservation Management: Accurately recorded booking details, handled inquiries swiftly, and maximized revenue by converting inquiries into confirmed reservations with tailored options and upselling.
- Negotiations & Rate Management: Negotiated group rates with hotels, aligned with budgets, and coordinated with reservations for smooth guest arrivals and stays.
- Financial Management & Payment Processing: Generated accurate invoices, processed payments, and managed refund and cancellation requests in accordance with company policies.
- Customer Service Excellence: Delivered personalized travel solutions, built strong client relationships, and ensured prompt follow-up on inquiries.
- Managed meetings & events for corporate clients.
Education
B.COM (P) - Commerce
Delhi University
06.2019
Diploma - Ticketing
DITTM - Malcha Marg
New Delhi07.2016
12th - From CBSE
D.T.E.A
Lodhi Road04.2009
10th - From CBSE
D.T.E.A
Lodhi Road04.2007
Skills
- Hotel Booking Support
- Customer service
- Vendor & Supplier Management
- Booking & Reservation Systems Expertise
- Negotiation Skills
Hobbies and Interests
- Travelling
- Football & Badminton
Accomplishments
- Highest Business Impact - 2022
- India Ball Winner - 2023
- Highest Business Impact - 2023
- Highest Business Impact - 2024
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner (A1)
A1
Timeline
Subject Matter Expert - (Product Operations)
FCM TRAVEL SOLUTIONS INDIA
09.2021 - Current
Assistant Reservation Manager
Modern Living Hospitality PVT LTD
09.2019 - 08.2020
Senior Reservation Executive
Tink Labs Limited
12.2018 - 08.2019
Senior Reservation Executive
Yatra Online Pvt Ltd
10.2016 - 12.2018
Reservation & Business Development Executive
MS Tours & Travels International Pvt Limited
12.2014 - 10.2016
B.COM (P) - Commerce
Delhi University
Diploma - Ticketing
DITTM - Malcha Marg
12th - From CBSE
D.T.E.A
10th - From CBSE
D.T.E.A
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