Quality-focused Lead QA with 14+ years of experience in mobile, desktop, and console gaming platforms (PS1, PS2, PS3, Xbox, and PSP), specializing in quality strategy, test planning, risk management, and data-driven QA leadership. Proven expertise in owning enterprise-level quality strategies, designing scalable QA processes, and leading large, cross-functional QA teams in Agile/Scrum environments. Strong background in mentorship, talent development, stakeholder collaboration, and continuous quality improvement.
Overview
16
16
years of professional experience
Work History
Lead QA
Head Digital Works Pvt. Ltd.
01.2014 - Current
Extensively worked on the wallet feature implementation and integration of multiple payment gateways.
Worked on player profile wallet updates, post-purchase game transactions (winning, losing, bonus...).
Own an end-to-end Quality Strategy and Test Planning across multiple mobile and desktop gaming platforms (Rummy, Poker, Cricket, Carrom, Pool, and Ludo).
Risk identification, escalation, and mitigation of quality and delivery risks.
Led a root cause analysis to investigate customer complaints and verify the fix at the earliest, as per the priority.
Tracking and highlighting the KRIs (Key Risk Indicators) on time.
Design and apply scalable QA processes to enhance product quality.
Agile/Scrum based test execution and sprint planning
Interpret QA metrics, and translate them into data-driven quality strategies.
Release readiness analysis using defect trends. Test coverage, and regression metrics
Act as QA representative in leadership, sprint, and release meetings.
Lead and manage a 30-member cross-functional QA team, including performance reviews and career development
Collaborate with cross-functional teams to solve quality issues and improve processes.
Continuous improvement of QA service delivery using KPI dashboards
Strong collaboration with developers, product managers and business stakeholders
Proven ability to work across distributed teams and multicultural environments
Mentored and supported team members in implementing quality strategies
Driven knowledge sharing, best practices and process improvements
Conducted performance reviews, career development planning, and skill training
Hiring, onboarding, and leadership grooming
Test Engineer / Product Manager
Zirco Mobile Gaming
01.2013 - 01.2014
Dual role in testing and product management for mobile gaming applications.
Supported Agile sprint planning, usability improvements, and release execution.
Suggested, created GDD (Game design doc) and tested 2 mobile games
Test Engineer
Game Shastra
01.2010 - 01.2013
Executed Sony standard compliance, functional, and UI testing for 50+ console titles.
Worked on Xbox, PlayStation (PS1-PS3), and PSP platforms.