Chiranjib Dey
Warehouse & Logistics Operation Specialist
Kolkata
Summary
With over 27 years of comprehensive experience in E-commerce, Warehousing, Manufacturing, Purchase, Transportation, and SCM, I embody the essence of a transformative leader who thrives in dynamic environments. My analytical prowess and forward-planning capabilities have been honed through years of managing complex logistics operations and pioneering innovative solutions. As I seek a managerial role that fosters professional growth and challenges me to leverage my potential fully, my goal is to cultivate a collaborative culture that propels operational excellence and drives strategic advancements in the field.Having a sound knowledge of EHS policy of warehouse operation & skilled for L&D to down team for nurturing for grow up them.
Supply Chain Professional with 17 years of deep expertise into Mid Leadership role working across FMCG, Retail, 3PL Distribution & E-commerce into Strategic Planning & Execution, Operational Efficiency, Team Management & Development Quality Control & Compliance, Supply Chain & Inventory Management, Cost & Budgeting, Customer Experience Enhancement, Technology & Process Automation, Crisis Management & Risk Mitigation, Stakeholder Communication & Reporting. Having experience working across regions & diverse workforce over 1000+ blue collar & 20+ managerial staff alongwith managing annual supply chain budget INR 300Cr. & revenue of over INR 10,000Cr. I oversee the operations of the biggest regional distribution center (green field project and IGBC Certified) in India which handles more than half a million units throughput on regular basis (inbound, outbound, returns& stock transfers) and 1.7 million units at peak with storage capacity of 22 million units of inventory in a state-of-the-art warehouse with advanced technologies such as ASRS, CBS, Alternating Conveyors, Robotic Case Erector etc. I am responsible for ensuring the quality, efficiency, and cost-effectiveness of the supply chain through Lean principle, safety, performance, and development of the staff.
Overview
29
29
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Manager (Fulfillment Center)
Flipkart Internet Private Limited
01.2021 - Current
- Led a large-scale fulfillment operation, emphasizing customer satisfaction, process improvement, and safety adherence while fostering a lean and innovative work culture.
- Managed COB (Pick & Pack) operations of a 10.5 Lacs sq. ft. Fulfillment Center with a 46.7 Lacs CFT capacity across 12 floors, holding 13.25 Lacs bins in various categories.
- Oversaw the processing of an average of 1 Lac shipments daily, escalating to 7 Lacs during peak sales events.
- Directed a team of 30 FTEs and approximately 1800 FTCs across two shifts, handling an average of 70-80K shipments per shift, which increased to 2.5-3.0 Lacs during major sales.
- Prioritized the dispatch of SDD & NDD shipments, achieving zero glitches.
- Maintained and improved customer and cost-centric metrics like Speed, Reliability, and CPS.
- Adopted Lean management principles for continuous improvement and innovation within the team. Upheld high safety standards aligned with the organization's policy, overseeing MHE assets and maintenance.
- Implemented warehouse automation technologies, including ASRS and robotic case erectors, within an 11KM conveyor system network.
- Conducted manpower planning to ensure day-to-day productivity.
- Responsible for adhering SOP of EHS policy strictly Achievements:
- Achieved 100% reservation cutoff attainment with no breaches, demonstrating exceptional logistical coordination.
- Reduced IRT cases to a mere 0.1% of total quantities, showcasing effective quality management.
Assistant Manager (Fulfillment Center)
Flipkart Internet Private Limited
09.2018 - 12.2020
- Managed full-cycle fulfillment processes in a large-scale warehouse; optimized space and inventory for extensive product range. Coordinated daily logistics for a high volume of goods, with the capability to triple output during high-demand periods.
- Managed Inbound operations of FC spread over 1.2 Lakh sq. ft. area, with 4 Lakh CFT space across four floors, holding 14 Lakh units of NL, XL Products inventory.
- Led a team of 12 FTEs and approximately 300 FTCs for 2-shift operations.
- Ensured timely receiving of Supplier, Seller, and IWIT consignments while maintaining FIFO.
- Reduced Total Wait Time (TWT) and Dock-to-Stock time to improve operational efficiency.
- Oversaw manpower planning and daily productivity delivery.
- Maintained inventory hygiene per industrial standards and FSSAI guidelines.
- Conducted Stock take activities using methods like wall-to-wall, Cycle Count, Blind stock take, and External Audit.
- Optimized space utilization through techniques like Goods-to-Person (GTL).
- Implemented strategies to reduce inventory shrinkage.
- Developed Storage Zone mapping for different product categories.
- Utilized data analysis to solve operational challenges and drive continuous process improvement. Responsible for adhering SOP of EHS policy strictly Achievements:
- Managed daily movement of 10,000-30,000 units in BAU, increasing to 80,000-100,000 units during sales events (Big Billion Day)
- Awarded Bravo Award for Innovation in Oct '20 and WOW Award for BBD-Ramp in Q3 '20, reflecting exceptional problem-solving skills and innovative operational strategies.
Deputy Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
01.2016 - 09.2018
- Managed 80,000+ sq. ft. warehousing operations and led a team of 60+ regional staff, focusing on productivity and service excellence. Improved customer satisfaction by streamlining complaint resolution processes. Oversaw 2nd level escalation for customer complaints, ensuring prompt resolution and satisfaction.
- Organized and facilitated regular customer review meetings, updating contracts as required with the Director of Logistics/SCM.
- Supported operational units during 'Go live' post-business award, collaborating closely with the corporate implementation team. Initiated and executed the 5S/Lean program, driving Permanent Optimization Programs for operational efficiency and safety.
- Implemented 5S and HSSE initiatives across the Eastern region, fostering continuous improvement. Responsible for adhering SOP of EHS policy strictly
- Led improvement processes within warehouse operations to boost productivity and service quality.
- Collaborated with Customs Service, Warehouse, and Transport departments to monitor KPIs and daily performance.
Assistant Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
06.2012 - 12.2015
- Streamlined customer complaint resolutions, achieving heightened satisfaction levels. Oversaw successful operational launches in coordination with the corporate team. Implemented HSSE programs, nurturing a continuous improvement mindset.
- Spearheaded quality improvement and cost-saving initiatives, promoting operational excellence.
- Managed customer audits and implemented action plans based on audit findings.
- Validated billing and invoicing data across operations, Customs Service, and Transport for accuracy.
- Monitored profitability and developed improvement plans for financial optimization.
- Addressed outstanding payment matters with customers in collaboration with the finance team.
- Conducted annual price reviews as part of contract management.
- Sole responsibility for Warehouse Planning, Operations, People Management, Safety Management, and P&L.
- Managed relationships with leading customers like Lenovo, Nikon, TPV, Mindray, Stihl, Apple, Carrier, Midea, Lava, Tyco, and Nokia. Achievements:
- Recognized as an Employee of the Year in Sep
- Achieved 1st position for two consecutive years for best 5S Audit score in PAN India 2013-
- Nominated for Manager Excellence program in
Deputy Purchase Manager
Lloyd Insulations India Limited
03.2011 - 05.2012
- Collaborated with factory teams to optimize supply planning and master production scheduling.
- Identified and escalated supply deviations requiring management intervention for corrective action.
- Developed monthly procurement plans to ensure timely supply chain operations.
- Generated detailed MIS reports to monitor and analyze key performance indicators.
- Spearheaded vendor development initiatives and conducted price negotiations to optimize procurement costs.
Senior Executive - Operation
Robinson's Cargo and Logistics Pvt. Ltd. (Nokia A/c)
04.2007 - 03.2011
- Proficient in SAP R/3 modules MM and SD, NOL, and MPWS.
- Specialized in the MM Module, including customer and material creation, price and duty uploads, report generation, purchase order processing, and project testing.
- Proficient in the SD Module, managing picking lists, delivery notes, and invoices.
- Maintained the NOL product catalog, updated channel inventory, and managed MPWS-IMEI for phones.
- Supervised Import & Export operations, Stores & Inventory Control, and implementing systems and procedures.
- Managed incoming materials control, store accounting, stock verification, value analysis, material handling, and transportation.
- Ensured zero inventory loss through diligent oversight and management. Achievements: Oversaw operations across five state warehouses in Kolkata, managing a 10,000 sq. ft. storage area.
- Led a daily team of 25 personnel.
- Led the Eastern Region team for 5S implementation.
Warehouse In-charge
Banik Rubber Industries
03.1997 - 03.2007
- Managed end-to-end material management processes, including inventory demand planning, material costing, and budgeting.
- Coordinated with vendors and the Purchase Manager at the Regional Office to ensure timely procurement and supply chain efficiency.
- Handled pre and post-shipment documentation and managed international transportation, warehousing, and shipping.
- Oversaw the entire system and operational activities, ensuring smooth workflow and timely disbursement.
- Led efforts in revamping inventory control processes, including analyzing and fixing minimum stock levels for regular consumables and raw materials.
- Regularly reviewed achievements in controlling stocked items, optimizing inventory levels, and reducing costs.
- Coordinated closely with vendors for timely material procurement and supply chain alignment. Generated daily purchasing value reports, tracked duty and tax deposits, and provided monthly procurement forecasts.
- Negotiated commercial contract terms and settlements, ensuring favorable terms for the organization.
- Managed purchase orders, tracked their progress, and coordinated with production teams to ensure alignment with purchase orders.
Store Officer
Banik Rubber Industries
03.1997 - 03.2003
- Managed end-to-end material management processes, including inventory demand planning, material costing, and budgeting.
- Coordinated with vendors and the Purchase Manager at the Regional Office to ensure timely procurement and supply chain efficiency.
- Handled pre and post-shipment documentation and managed international transportation, warehousing, and shipping.
- Oversaw the entire system and operational activities, ensuring smooth workflow and timely disbursement.
- Led efforts in revamping inventory control processes, including analyzing and fixing minimum stock levels for regular consumables and raw materials.
- Regularly reviewed achievements in controlling stocked items, optimizing inventory levels, and reducing costs.
- Coordinated closely with vendors for timely material procurement and supply chain alignment. Generated daily purchasing value reports, tracked duty and tax deposits, and provided monthly procurement forecasts.
- Negotiated commercial contract terms and settlements, ensuring favorable terms for the organization.
- Managed purchase orders, tracked their progress, and coordinated with production teams to ensure alignment with purchase orders.
Education
Diploma - Mechanical Engineering
08.1995
Skills
Experienced with various technical tools
Cost optimization in operations and logistics
Proficient leadership
Inventory management
Warehouse automation
Lean management
Customer satisfaction
Process improvement
Fulfillment operations
Certification
Certified LSSYB, Flipkart Jun '19
Timeline
Manager (Fulfillment Center)
Flipkart Internet Private Limited
01.2021 - Current
Assistant Manager (Fulfillment Center)
Flipkart Internet Private Limited
09.2018 - 12.2020
Deputy Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
01.2016 - 09.2018
Assistant Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
06.2012 - 12.2015
Deputy Purchase Manager
Lloyd Insulations India Limited
03.2011 - 05.2012
Senior Executive - Operation
Robinson's Cargo and Logistics Pvt. Ltd. (Nokia A/c)
04.2007 - 03.2011
Warehouse In-charge
Banik Rubber Industries
03.1997 - 03.2007
Store Officer
Banik Rubber Industries
03.1997 - 03.2003