Chiranjib Dey
Warehouse & Logistics Operation Specialist
Kolkata
Summary
With over 27 years of comprehensive experience in E-commerce, Warehousing, Manufacturing, Purchase, Transportation, and SCM, I embody the essence of a transformative leader who thrives in dynamic environments. My analytical prowess and forward-planning capabilities have been honed through years of managing complex logistics operations and pioneering innovative solutions. As I seek a managerial role that fosters professional growth and challenges me to leverage my potential fully, my goal is to cultivate a collaborative culture that propels operational excellence and drives strategic advancements in the field.Having a sound knowledge of EHS policy of warehouse operation & skilled for L&D to down team for nurturing for grow up them.
Supply Chain Professional with 17 years of deep expertise into Mid Leadership role working across FMCG, Retail, 3PL Distribution & E-commerce into Strategic Planning & Execution, Operational Efficiency, Team Management & Development Quality Control & Compliance, Supply Chain & Inventory Management, Cost & Budgeting, Customer Experience Enhancement, Technology & Process Automation, Crisis Management & Risk Mitigation, Stakeholder Communication & Reporting. Having experience working across regions & diverse workforce over 1000+ blue collar & 20+ managerial staff alongwith managing annual supply chain budget INR 300Cr. & revenue of over INR 10,000Cr. I oversee the operations of the biggest regional distribution center (green field project and IGBC Certified) in India which handles more than half a million units throughput on regular basis (inbound, outbound, returns& stock transfers) and 1.7 million units at peak with storage capacity of 22 million units of inventory in a state-of-the-art warehouse with advanced technologies such as ASRS, CBS, Alternating Conveyors, Robotic Case Erector etc. I am responsible for ensuring the quality, efficiency, and cost-effectiveness of the supply chain through Lean principle, safety, performance, and development of the staff.
Overview
29
29
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Manager (Fulfillment Center)
Flipkart Internet Private Limited
01.2021 - Current
- Led a large-scale fulfillment operation, emphasizing customer satisfaction, process improvement, and safety adherence while fostering a lean and innovative work culture.
- Managed COB (Pick & Pack) operations of a 10.5 Lacs sq. ft. Fulfillment Center with a 46.7 Lacs CFT capacity across 12 floors, holding 13.25 Lacs bins in various categories.
- Oversaw the processing of an average of 1 Lac shipments daily, escalating to 7 Lacs during peak sales events.
- Directed a team of 30 FTEs and approximately 1800 FTCs across two shifts, handling an average of 70-80K shipments per shift, which increased to 2.5-3.0 Lacs during major sales.
- Prioritized the dispatch of SDD & NDD shipments, achieving zero glitches.
- Maintained and improved customer and cost-centric metrics like Speed, Reliability, and CPS.
- Adopted Lean management principles for continuous improvement and innovation within the team. Upheld high safety standards aligned with the organization's policy, overseeing MHE assets and maintenance.
- Implemented warehouse automation technologies, including ASRS and robotic case erectors, within an 11KM conveyor system network.
- Conducted manpower planning to ensure day-to-day productivity.
- Responsible for adhering SOP of EHS policy strictly Achievements:
- Achieved 100% reservation cutoff attainment with no breaches, demonstrating exceptional logistical coordination.
- Reduced IRT cases to a mere 0.1% of total quantities, showcasing effective quality management.
Assistant Manager (Fulfillment Center)
Flipkart Internet Private Limited
09.2018 - 12.2020
- Managed full-cycle fulfillment processes in a large-scale warehouse; optimized space and inventory for extensive product range. Coordinated daily logistics for a high volume of goods, with the capability to triple output during high-demand periods.
- Managed Inbound operations of FC spread over 1.2 Lakh sq. ft. area, with 4 Lakh CFT space across four floors, holding 14 Lakh units of NL, XL Products inventory.
- Led a team of 12 FTEs and approximately 300 FTCs for 2-shift operations.
- Ensured timely receiving of Supplier, Seller, and IWIT consignments while maintaining FIFO.
- Reduced Total Wait Time (TWT) and Dock-to-Stock time to improve operational efficiency.
- Oversaw manpower planning and daily productivity delivery.
- Maintained inventory hygiene per industrial standards and FSSAI guidelines.
- Conducted Stock take activities using methods like wall-to-wall, Cycle Count, Blind stock take, and External Audit.
- Optimized space utilization through techniques like Goods-to-Person (GTL).
- Implemented strategies to reduce inventory shrinkage.
- Developed Storage Zone mapping for different product categories.
- Utilized data analysis to solve operational challenges and drive continuous process improvement. Responsible for adhering SOP of EHS policy strictly Achievements:
- Managed daily movement of 10,000-30,000 units in BAU, increasing to 80,000-100,000 units during sales events (Big Billion Day)
- Awarded Bravo Award for Innovation in Oct '20 and WOW Award for BBD-Ramp in Q3 '20, reflecting exceptional problem-solving skills and innovative operational strategies.
Deputy Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
01.2016 - 09.2018
- Managed 80,000+ sq. ft. warehousing operations and led a team of 60+ regional staff, focusing on productivity and service excellence. Improved customer satisfaction by streamlining complaint resolution processes. Oversaw 2nd level escalation for customer complaints, ensuring prompt resolution and satisfaction.
- Organized and facilitated regular customer review meetings, updating contracts as required with the Director of Logistics/SCM.
- Supported operational units during 'Go live' post-business award, collaborating closely with the corporate implementation team. Initiated and executed the 5S/Lean program, driving Permanent Optimization Programs for operational efficiency and safety.
- Implemented 5S and HSSE initiatives across the Eastern region, fostering continuous improvement. Responsible for adhering SOP of EHS policy strictly
- Led improvement processes within warehouse operations to boost productivity and service quality.
- Collaborated with Customs Service, Warehouse, and Transport departments to monitor KPIs and daily performance.
Assistant Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
06.2012 - 12.2015
- Streamlined customer complaint resolutions, achieving heightened satisfaction levels. Oversaw successful operational launches in coordination with the corporate team. Implemented HSSE programs, nurturing a continuous improvement mindset.
- Spearheaded quality improvement and cost-saving initiatives, promoting operational excellence.
- Managed customer audits and implemented action plans based on audit findings.
- Validated billing and invoicing data across operations, Customs Service, and Transport for accuracy.
- Monitored profitability and developed improvement plans for financial optimization.
- Addressed outstanding payment matters with customers in collaboration with the finance team.
- Conducted annual price reviews as part of contract management.
- Sole responsibility for Warehouse Planning, Operations, People Management, Safety Management, and P&L.
- Managed relationships with leading customers like Lenovo, Nikon, TPV, Mindray, Stihl, Apple, Carrier, Midea, Lava, Tyco, and Nokia. Achievements:
- Recognized as an Employee of the Year in Sep
- Achieved 1st position for two consecutive years for best 5S Audit score in PAN India 2013-
- Nominated for Manager Excellence program in
Deputy Purchase Manager
Lloyd Insulations India Limited
03.2011 - 05.2012
- Collaborated with factory teams to optimize supply planning and master production scheduling.
- Identified and escalated supply deviations requiring management intervention for corrective action.
- Developed monthly procurement plans to ensure timely supply chain operations.
- Generated detailed MIS reports to monitor and analyze key performance indicators.
- Spearheaded vendor development initiatives and conducted price negotiations to optimize procurement costs.
Senior Executive - Operation
Robinson's Cargo and Logistics Pvt. Ltd. (Nokia A/c)
04.2007 - 03.2011
- Proficient in SAP R/3 modules MM and SD, NOL, and MPWS.
- Specialized in the MM Module, including customer and material creation, price and duty uploads, report generation, purchase order processing, and project testing.
- Proficient in the SD Module, managing picking lists, delivery notes, and invoices.
- Maintained the NOL product catalog, updated channel inventory, and managed MPWS-IMEI for phones.
- Supervised Import & Export operations, Stores & Inventory Control, and implementing systems and procedures.
- Managed incoming materials control, store accounting, stock verification, value analysis, material handling, and transportation.
- Ensured zero inventory loss through diligent oversight and management. Achievements: Oversaw operations across five state warehouses in Kolkata, managing a 10,000 sq. ft. storage area.
- Led a daily team of 25 personnel.
- Led the Eastern Region team for 5S implementation.
Warehouse In-charge
Banik Rubber Industries
03.1997 - 03.2007
- Managed end-to-end material management processes, including inventory demand planning, material costing, and budgeting.
- Coordinated with vendors and the Purchase Manager at the Regional Office to ensure timely procurement and supply chain efficiency.
- Handled pre and post-shipment documentation and managed international transportation, warehousing, and shipping.
- Oversaw the entire system and operational activities, ensuring smooth workflow and timely disbursement.
- Led efforts in revamping inventory control processes, including analyzing and fixing minimum stock levels for regular consumables and raw materials.
- Regularly reviewed achievements in controlling stocked items, optimizing inventory levels, and reducing costs.
- Coordinated closely with vendors for timely material procurement and supply chain alignment. Generated daily purchasing value reports, tracked duty and tax deposits, and provided monthly procurement forecasts.
- Negotiated commercial contract terms and settlements, ensuring favorable terms for the organization.
- Managed purchase orders, tracked their progress, and coordinated with production teams to ensure alignment with purchase orders.
Store Officer
Banik Rubber Industries
03.1997 - 03.2003
- Managed end-to-end material management processes, including inventory demand planning, material costing, and budgeting.
- Coordinated with vendors and the Purchase Manager at the Regional Office to ensure timely procurement and supply chain efficiency.
- Handled pre and post-shipment documentation and managed international transportation, warehousing, and shipping.
- Oversaw the entire system and operational activities, ensuring smooth workflow and timely disbursement.
- Led efforts in revamping inventory control processes, including analyzing and fixing minimum stock levels for regular consumables and raw materials.
- Regularly reviewed achievements in controlling stocked items, optimizing inventory levels, and reducing costs.
- Coordinated closely with vendors for timely material procurement and supply chain alignment. Generated daily purchasing value reports, tracked duty and tax deposits, and provided monthly procurement forecasts.
- Negotiated commercial contract terms and settlements, ensuring favorable terms for the organization.
- Managed purchase orders, tracked their progress, and coordinated with production teams to ensure alignment with purchase orders.
Education
Diploma - Mechanical Engineering
08.1995
Skills
Certification
Certified LSSYB, Flipkart Jun '19
Timeline
Manager (Fulfillment Center)
Flipkart Internet Private Limited
01.2021 - Current
Assistant Manager (Fulfillment Center)
Flipkart Internet Private Limited
09.2018 - 12.2020
Deputy Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
01.2016 - 09.2018
Assistant Manager (Logistics)
SCHENKER INDIA PRIVATE LIMITED
06.2012 - 12.2015
Deputy Purchase Manager
Lloyd Insulations India Limited
03.2011 - 05.2012
Senior Executive - Operation
Robinson's Cargo and Logistics Pvt. Ltd. (Nokia A/c)
04.2007 - 03.2011
Warehouse In-charge
Banik Rubber Industries
03.1997 - 03.2007
Store Officer
Banik Rubber Industries
03.1997 - 03.2003