Summary
Overview
Work History
Education
Skills
Projectassignments
Timeline
Hi, I’m

Chiranjit Chakraborty

Kolkata
Chiranjit Chakraborty

Summary

Results-oriented IT professional with a proven track record in critical incident management, change management, and process improvement. Seeking to leverage my skills and experience to contribute effectively to a dynamic team.

Overview

14
years of professional experience

Work History

Accenture

IT Operation Associate & App cloud analysts
07.2015 - Current

Job overview

  • Handled L1 support along with incident management and reporting tasks
  • Validated incidents to make sure they are handled as per their correct priority
  • Initiated bridge calls and coordinated end to end in case of major incident reported
  • Provided multiple project support working under a Shared Service Desk model
  • Handled daily/weekly and monthly reporting for Incidents with intermediate use of MS Excel
  • Provided remote support through LogMeIn to resolve Desktop, Networking and Application related issues
  • Operated on ticketing tools such as ITSM, Service Now and HPSM
  • Handled monitoring through tools such as SCOM, NNMi, Xerox CentreWare and BSM
  • Handled account management through Active Directory
  • Worked towards training new hires
  • Working under the role of Service Management which includes Incident, and Change Management
  • Managing effective communication and coordinating interactions between Technical teams and Business users
  • Validating incidents to make sure they are handled as per their correct priority
  • Initiating Bridge Calls and coordinating end to end in case of major incident or change activity
  • Handling infrastructure change management and coordination end to end along with CAB presentation
  • Handling and managing escalations
  • Tracking Incidents and Changes through the Service Now Tool
  • Handling daily/weekly and monthly reporting for Incident/Problem/Change with advanced use of MS Excel & PowerPoint
  • Driving process improvements and innovation to reduce efforts and boost efficiency

HDFC LIFE INSURANCE COMPANY

Sales Development Manager
05.2012 - 08.2012

BAJAJ ALLIANZ LIFE INSURANCE

Renewal Executive
07.2010 - 05.2012

Job overview

  • Customer Service Executive (1st April to 17th May 2012)

Education

NSHM knowledge campus
Kolkata

MBA

University Overview

GPA: 64%

Guwahati University

B.com

University Overview

GPA: 40%

P.B. College

H.S. Examination

University Overview

GPA: 52%

P.C. Institution

H.S.L.C.

University Overview

GPA: 66%

Skills

Critical Incident Management

Projectassignments

Accenture, Handled L1 support along with incident management and reporting tasks., Validated incidents to make sure they are handled as per their correct priority., Initiated bridge calls and coordinated end to end in case of major incident reported., Provided multiple project support working under a Shared Service Desk model., Handled daily/weekly and monthly reporting for Incidents with intermediate use of MS Excel., Provided remote support through LogMeIn to resolve Desktop, Networking and Application related issues., Operated on ticketing tools such as ITSM, Service Now and HPSM., Handled monitoring through tools such as SCOM, NNMi, Xerox CentreWare and BSM., Handled account management through Active Directory., Worked towards training new hires., Working under the role of Service Management which includes Incident, and Change Management., Managing effective communication and coordinating interactions between Technical teams and Business users., Validating incidents to make sure they are handled as per their correct priority., Initiating Bridge Calls and coordinating end to end in case of major incident or change activity., Handling infrastructure change management and coordination end to end along with CAB presentation., Handling and managing escalations., Tracking Incidents and Changes through the Service Now Tool., Handling daily/weekly and monthly reporting for Incident/Problem/Change with advanced use of MS Excel & PowerPoint., Driving process improvements and innovation to reduce efforts and boost efficiency.

Timeline

IT Operation Associate & App cloud analysts

Accenture
07.2015 - Current

Sales Development Manager

HDFC LIFE INSURANCE COMPANY
05.2012 - 08.2012

Renewal Executive

BAJAJ ALLIANZ LIFE INSURANCE
07.2010 - 05.2012

NSHM knowledge campus

MBA
1 2010

Guwahati University

B.com
1 2007

P.B. College

H.S. Examination
1 2004

P.C. Institution

H.S.L.C.
1 2002
Chiranjit Chakraborty